Castle Grange

9 Haymans Green, West Derby, Liverpool L12 7JG
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9.0 63 Reviews
  • Castle Grange, Liverpool
Castle Grange is located in the West Derby area of Liverpool where it has forty bedrooms dedicated to the long-term needs of elderly residents, while also running a respite service.

The home has its own secure gardens and good wheelchair access, with an interior that is spacious and ideal for achieving a relaxing atmosphere and effective care results.

Some en-suite rooms are available and one dual occupancy, with carers available 24-7 though respecting the privacy of residents as a core part of the service.

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Care Provided by Castle Grange

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Banumathy Masilamany (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Castle Grange operates an open door policy to visitors.


  • Parking

  • Castle Grange has a secure car park at the front entrance of the Home.


Castle Grange Reviews (63)

Total of 63, showing 1-20
9.0

Castle Grange has a Review Score of 9.0 (8.961) out of 10, based on 6 reviews in the last 2 years. Over all time Castle Grange has 63 reviews.

Overall Experience

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Date Published

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Review from Eunice P (Niece of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Grange Care Home lives up to its name in every respect. It provides excellent care for both resident and visitor; and comes to be regarded almost as a home from home. There is a warm welcome on arrival and appropriate attention during the stay along with unfailing courtesy. The staff go over
and above their expected level of duty to bring help when requested. Very occasionally, there might have been a difference of opinion between the resident and a carer, but usually any were resolved to the satisfaction of both. The staff seem to work well together seeking to bring the best possible care to the resident and they work hard at getting to know those whose home Castle Grange is. One noticeable feature of the home is the dependability of the timing of various aspects of care - administering of medicines, the prompt return of laundered items, meal times or cleaning sessions. While activities for bed-bound residents are limited, the television in the room is a good asset, and the staff do their best to call in on those unable to participate. Thanks are due to Castle Grange for all its care.

Reply from Alena Petrie, Home Manager at Castle Grange

Thank you so much for your kind words, it is our pleasure.


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Review from M N (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first class sets my mind at rest with wonderful staff, never in her life has she been so relaxed. My whole family is made up of the care that Castle Grange is providing hope I get to live in a castle one day.

Reply from Banu M, home manager at Castle Grange

A pleasure to look after your mum, thank you so much for your kind words.


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Review from Trish R (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Castle Grange since November last year. She was admitted after a long stay in hospital as she had been very ill and lost a frightening amount of weight. She is now nearly 89 and completely bedridden. I cannot praise the staff or care she has received at Castle Grange enough. Good,
nutritious food, kind and cheerful staff, very clean nd prompt medical care for even minor ailments. The manager is always very helpful with any queries.

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Review from D C (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was a resident at Castle Grange for around 6 weeks. During her time there staff treated her with dignity and respect, offering a good level of care. The home is clean, warm and welcoming. Food was prepared well and met Mum's needs when she had problems swallowing. Management was always receptive
to our requests and established good lines of communication.

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Review from J B (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a devastating and difficult decision for myself and my family when we realised my dad needed nursing care in a care home as we had previously looked after him ourselves.
Castle Grange was not our choice but once Dad was admitted we realised what a comfortable and happy place it is and all residents
appeared well cared for.
As his health deteriorated the home quickly alerted the doctor to get the medication my dad needed and the excellent nursing care continued until he passed away.
In the short time Dad was a resident he settled well, was happy and well cared for and as a family we were welcome as we visited every day.
Thank you to the staff who work hard to make the residents happy.

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Review from C B (Niece of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie really progressed well whilst in this home for five months. She slowly put on weight and began eating properly which was a big improvement as she hadn’t been eating before she was admitted and had become seriously underweight.
My auntie was admitted after being discharged from hospital after
being seriously ill. After the first week or so of adjusting to being in a nursing home, my auntie’s mental health seemed to improve a lot and she seemed like her, more her usual self.
My auntie loved all the staff and said they were all lovely and looked after her very well. She also made a few friends in there.

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Review from John L (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is excellent. Very well run with excellent staff and management alike. As a family, we are extremely happy for our mum to be here and truly happy. Ten out of ten.

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Review from S H (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Castle Grange are very friendly and very obliging. We are really pleased with the care Mum is receiving. Mum has settled in really well, and the staff and management have made her feel welcome. Overall, Castle Grange is a well-run care home.

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Review from Michael F (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend sadly passed away at Castle Grange Care Home. Over the last twenty years or so I have lost family and friends in local hospital/care and the care (or lack of) in these hospitals did not compare to the wonderful and loving treatment given to my friend at Castle Grange. Thank you to all the
great staff.

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Review from Linda W (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we didn't choose Castle Grange (dad was discharged here from the hospital) we couldn't have found a better place for his first nursing home. Although I found it difficult seeing him move to a nursing home the staff at the home have helped him and my family settle into the new way of life. The
nursing staff are excellent having cured my dad's pressure sore and helped him through a chest infection. The home is immaculate and always smells fresh. My dad, who has dementia is very happy in Castle Grange. Thank you one and all.

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Review from Elizabeth A (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very happy with Castle Grange. The home is immaculate, the staff are really helpful to both residents and visitors. My husband really enjoys the good food. The nursing staff are both professional and caring. I can not thank all the staff enough for their care and support.

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Review from D W (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management friendly.
Rooms are always clean and tidy.
My husband is always washed and dressed in a proper manner.

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Review from George N (Brother of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my brother once a week. On every occasion I have visited him, the staff have always been polite and friendly, always helpful and professional. I am extremely happy with the care and support my brother is receiving.

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Review from K S (Son of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident for three years and the level of care and affection shown to Mum from all the staff is amazing.
Whilst her condition won't improve, we know that the manager and her team are doing everything to ensure Mum is kept safe and as comfortable as possible.

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Review from Tony M (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care is provided, appropriate to his needs, medical care is swiftly provided when needed. A comfortable environment.

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Review from John C (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care offered is excellent and all is delivered under the watchful eye of good management. Thank you. The "hotel" aspect of the home is adequate. We hope the gardens can be used in the summer to give residents some exposure to the outside world and nature.

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Review from Henry S (Brother of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed at Castle Grange Care Home for five weeks recovering from a road traffic accident and was very well cared for by all the staff who were always very friendly and helpful. The home is very modern and my brother felt very homely in it, he had a very nice room with a TV, looking out over
a nice view. The room was always kept very clean with his own toilet. I would certainly recommend the home to anybody in need of good care.

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Review from Sue R (Sister-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming care home.
The staff were very caring and kind to us.

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Review from Ann W (Niece of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Castle Grange care home for the past three years, after suffering a series of minor strokes leading to vascular dementia. The care home staff are kind, friendly, and informative, and we were very impressed by the measures that they took to protect residents during the
recent COVID pandemic. The home is always warm and clean, and the food is excellent.

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Review from S H (Niece of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been a resident of Castle Grange for several years after a seizure and receives nursing care. The staff have always been very helpful and very kind to my auntie. It was upsetting not being able to see my auntie during Lockdown but the staff were very professional and supportive to us as
a family. My auntie is very well looked after and they keep her safe and comfortable.

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Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Castle Grange is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Castle Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Castle Grange

What types of Care is Castle Grange registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle Grange provide?

Own GP if required is an additional type of care provided.

How many Rooms does Castle Grange have?

There are 40 Single Rooms.

What are the Facilities & Services at Castle Grange?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Castle Grange to the centre of Liverpool?

3.3 mile(s) as the crow flies, distance by road may be significantly further.