Castle Grange

9 Haymans Green, West Derby, Liverpool L12 7JG
Submit a Review
9.0 63 Reviews
  • Castle Grange, Liverpool
Castle Grange is located in the West Derby area of Liverpool where it has forty bedrooms dedicated to the long-term needs of elderly residents, while also running a respite service.

The home has its own secure gardens and good wheelchair access, with an interior that is spacious and ideal for achieving a relaxing atmosphere and effective care results.

Some en-suite rooms are available and one dual occupancy, with carers available 24-7 though respecting the privacy of residents as a core part of the service.

Show Castle Grange on the Map

Care Provided by Castle Grange

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Banumathy Masilamany (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Castle Grange operates an open door policy to visitors.


  • Parking

  • Castle Grange has a secure car park at the front entrance of the Home.


Castle Grange Reviews (63)

Total of 63, showing 21-40
9.0

Castle Grange has a Review Score of 9.0 (8.961) out of 10, based on 6 reviews in the last 2 years. Over all time Castle Grange has 63 reviews.

Overall Experience

  • 45
  • 16
  • 2
  • 0
  • 0

Date Published

63
1
4
6
57

Review from Lynn N (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Castle Grange for a number of years and I have found the staff to be exceptionally kind and caring. The premises are well maintained and clean. The staff and management are friendly, welcoming and reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a stroke and she could not return to her own home. We visited several care homes, Castle Grange stood out for its welcoming atmosphere and caring staff. We placed Mum in Castle Grange and it is a decision that we did not regret. We found the staff and management approachable and caring.
Unfortunately, Covid intervened, whilst this was difficult we were happy that Mum was being well cared for and looked after by the excellent carers and staff. In the middle of lockdown Mum turned 90, the staff did their best to allow us to celebrate this occasion with her whilst adhering to the Covid restrictions. Mum was very happy in Castle Grange and liked the music/dancing activities. Unfortunately, after 3 years Mum passed away peacefully at Castle Grange. I would like to say thank you to the excellent carers and staff for making Mum’s final years happy and providing her family with the knowledge that she was happy and well looked after. You are fantastic people who we will never forget.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got to go into the home today to see my beautiful mum after a long year and would like to say a massive thank you to everyone in the home who has looked after my mum. She looks so well and her room looked lovely with the new floor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen D (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has celebrated her 100th and 101st birthdays at Castle Grange. They kindly provided cakes and birthday stickers to make these memorable birthdays such special days for her. The staff are extremely caring and kind. Always available to help in any way that is required. Would recommend Castle
Grange without any hesitation.

Reply from Jagjit Sandher, Operations Director at Castle Grange

Thank you for your review Stephen, it is an honour to care for your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor H (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Castle Grange to be a very highly maintained nursing home reaching the needs of my mother. The staff and manager are helpful and always positive and professional in their approach. I feel safe in the knowledge that my mum is in their care and they keep me updated on her progress.

Reply from Jagjit Sandher, Operations Director at Castle Grange

Thank you Trevor for your kind words and taking the time to complete a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with vascular dementia and had a fall at home on 29/09/15 and spent time in hospital before being transferred to Castle Grange on 30/12/2015. I was very apprehensive and anxious about Mum going into care recalling negative stories from the media and therefore wanted to make sure she
was going to be in a caring and safe environment. We made an unannounced visit before choosing Castle Grange which was very welcoming. We could see from the way the staff interacted with the residents that it was a caring environment, everyone seemed happy and staff were on hand to respond to the needs of residents. Mum was quick to make new friends and we could see a positive change in her state of mind. After 5 years I can honestly say it's the best choice we made. Mum continues to smile, laugh and enjoy the company of staff and residents alike and the staff have and continue to work so hard to keep everyone safe especially during the current pandemic - I really can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Son of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident at Castle Grange since 2012. During this time she has been very happy living there. She tells me that she is well looked after and that, although she doesn't have a big appetite, that she enjoys the food. I saw my mum recently for the first time in 7 months due to the current
restrictions. She looked well and seemed happy. I thank the carers for being a second family in our absence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although times have been difficult with Covid, the staff have been so helpful and kept us updated about Dad.
The staff are very friendly and we feel content knowing Dad is safe and surrounded by lovely people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B K (Sister of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On these especially difficult times, it is reassuring to know that my sister is being well cared for in Castle Grange. The staff work tremendously hard to ensure residents are cared for in a safe and welcoming atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 90th birthday today and the staff went out of their way to make it a special day for her. The staff arranged for a cake and birthday banners. In these trying times of covid, we as a family have had to rely on the excellent staff to meet all of mum's needs - which they have. They constantly
go over and above to make sure they not only physically look after her, but also have a chat, which means so much as she is completely bedridden. We can not thank all of these marvelous people for all they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna S (Ex Family Member) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would hand on my heart thank you all at Castle Grange for looking and taking care of my auntie, who passed away. I can't thank you all enough for getting us through this hard time; you all will hold a special part in our hearts and prayers. I thank you for coming and showing your respects, deeply
grateful, love from the family.

Reply from Jagjit Sandher, Operations Director at Castle Grange

Thank you for your review Donna and your kind words. It was a pleasure to care for your auntie.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan P (Niece of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was moved from hospital to Castle Grange a month ago and passed away peacefully there surrounded by staff who treated her with warmth and respect. I am thankful for the excellent care and attention she received in her final weeks from the wonderful staff, particularly during the current pandemic.
The
manager, nurses and care staff have shown the utmost kindness to myself during this very sad time. Both myself and my aunt were treated almost as family, I could not ask for more.
I was reassured that all staff and residents had been tested and were negative for Covid, and I was allowed to visit and provided with PPE so I could say goodbye as my aunt was slipping away. Everything was in place to keep residents safe.
I would not hesitate to recommend Castle Grange to any family looking for a place for a loved one. The atmosphere is warm and caring, the staff welcoming, and the home is clean, comfortable and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette H (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous care home who have the health and happiness of their residents at the core. The care they have shown my dad has been amazing and we are very grateful as a family to have such wonderful staff to care for him who go above and beyond.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother came into the home in January following a fall and hip surgery, she has been cared for to a very high standard.
The staff are very caring. The home made mum's 100th birthday celebration a lovely event.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne M (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has proved to be caring and attentive to my mother's needs. The staff and management are friendly and also caring to the highest standard.
I highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June H (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we viewed Castle Grange we knew it was the place for our loved one. It has been consistent in care for our loved one as well as us a family. Anything we asked about was dealt with quickly and efficiently. The love, care, sensitivity that we have received has been second to none, in this,
I am including All Staff. The night we arrived the staff went shopping for special diet food which was enjoyed very much by our loved one. There isn't a single point that I could feed back negatively.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle O (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into Castle Grange and, as a family, we have found Castle Grange a lovely place.
All the staff are very friendly and caring and warming to us all.
My father has settled very quickly here and we couldn't be happier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony K (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the care of the staff at Castle Grange since September 2018. The home is always clean and welcoming when I go to visit no matter what time of day. The staff are always on hand if I need to speak to them. My father has settled quite well, although it's been a big change for him,
the staff are good at putting him at ease. My father has diabetes, a condition they have under control now so my father looks really well. I would definitely recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe A (Son of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for about 18 months. She is treated with the utmost respect and care by all the staff. From the management, office staff, carers, cooks and cleaners all take time with my mum which perks her up no end. I would highly recommend Castle Grange to other families wanting a safe,
caring location.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stella O (Sister of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt welcome at Castle Grange. The atmosphere is bright and cheerful and staff seem to be always smiling and happy and their uniforms beautifully laundered.
My sister had a severe stroke and for the last two years has been paralysed and unable to speak. In spite of this, the cleaners
and carers (and nurses) have managed to work up a great support with her. She seems to be happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Castle Grange is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Castle Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet