Castle Grange

9 Haymans Green, West Derby, Liverpool L12 7JG
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9.0 63 Reviews
  • Castle Grange, Liverpool
Castle Grange is located in the West Derby area of Liverpool where it has forty bedrooms dedicated to the long-term needs of elderly residents, while also running a respite service.

The home has its own secure gardens and good wheelchair access, with an interior that is spacious and ideal for achieving a relaxing atmosphere and effective care results.

Some en-suite rooms are available and one dual occupancy, with carers available 24-7 though respecting the privacy of residents as a core part of the service.

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Care Provided by Castle Grange

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Banumathy Masilamany (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Castle Grange operates an open door policy to visitors.


  • Parking

  • Castle Grange has a secure car park at the front entrance of the Home.


Castle Grange Reviews (63)

Total of 63, showing 61-63
9.0

Castle Grange has a Review Score of 9.0 (8.961) out of 10, based on 6 reviews in the last 2 years. Over all time Castle Grange has 63 reviews.

Overall Experience

  • 45
  • 16
  • 2
  • 0
  • 0

Date Published

63
1
4
6
57

Review from S O (Sister of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the standards in this home.
The staff are always smiling, helpful and spotlessly dressed.
The residents all seem to be happy and content for most of the time.
The only smells seem to come at meal times and they are good smells.
The home has a pleasant residents' lounge as well
as a number of smaller rooms (spaces) in which to sit quietly if that is what you wish.

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Review from Paul P (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the kitchens to the care team to the management, these amazing people have worked miracles with my mum.
Hard working, genuine people who really care.
I can't thank or praise them enough.

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Review from M H (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had looked after my husband at home for a long time before it became too much for me. I was concerned about finding a care home that fulfilled my husband's needs and also my peace of mind. Castle Grange did all of these things. The staff, the cleanliness, the care and everything ticked all the boxes.

Reply from Jagjit Sandher, Operations Director at Castle Grange

Thank you for your review. It is a pleasure reading your comments regarding the care of the staff at Castle Grange.


Facilities

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Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Current Review Score: 9.0 (8.961)

Overview of Review Score

The Review Score of 9.0 (8.961) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Castle Grange is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Castle Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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