Finch Manor

Finch Lea Drive, Liverpool L14 9QN
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6.1 18 Reviews
  • Finch Manor, Liverpool
Finch Manor provides general nursing services to older people, as well as specialist care for dementia. A key worker system is in place to ensure that each residents has their individual needs met, with regular assessments.

The home has built up its services through a commitment to enhancing and modernising its capabilities, while always working in partnership with family where possible.

There is a strong emphasis on staff training and the home has a wide range of facilities for residents' enjoyment, including a secluded central courtyard.

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Care Provided by Finch Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 89 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lou Corris (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Finch Manor Reviews (18)

6.1

Finch Manor has a Review Score of 6.1 (6.099) out of 10, based on 2 reviews in the last 2 years. Over all time Finch Manor has 18 reviews.

Overall Experience

  • 12
  • 4
  • 1
  • 0
  • 1

Date Published

18
1
1
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16

Review from Gary B (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at this home in 2021, I was a little taken back to how sterile the rooms felt but we did make it comfortable and homely for her.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.
Food and hygiene is immaculate and you can have a look and see to what the kitchens which is impressive.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.

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Review from P M (Son of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum is a resident here. I am very shocked at how much my mum has deteriorated in this place. There are no activities here. Staff who have worked here for over 20 yrs have left. There is a big communication barrier between staff, service users and family. It relies on agency staff who don't know
what they're supposed to be doing. Every time I've got in to visit my mum she is in bed. There is nothing going on for residents. There used to be activities in this place. Since last year it was stopped. Residents are dying of boredom in here, it is shocking. Read the CQC reports before you put your family members here. I am looking to have my mum removed from here. My mum has had a lot of falls in place in the last year and nothing has been done about it until I complained. I was only informed about 3 falls but my mum has had a lot more. The family are never updated. The rooms are very shabby, with broken door handle, and cracked toilet window.

Reply from Jay Patel, Owner at Finch Manor

Thank you for your feedback. We have recently recruited a new management team at Finch Manor. The management structure now provides a Munir Manager, Head of Care, Clinical Lead and a New Manager. Should you want to arrange a meeting with the new management team please do get in touch to discuss your concerns. We are also in the process of recruiting an activities co-ordinator as our existing member of staff is on maternity leave. Happy to discuss any matters arising.


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Review from Jane T (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in respite for a short time with a view to long term, unfortunately, my Dad has passed. Although his stay was short the Staff were amazing, very professional, caring and supportive to my mum and I too. Everything my dad needed he had or they organised. I would just like to say a big thank
you from the heart to all the Staff at Finch Manor.

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Review from Sue O (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Finch Manor for our Mum's end of life care. The care she received was exemplary. All of the staff were professional, caring and empathetic not only to Mum but to myself and my sisters too, at a very difficult and emotional time. They treated Mum with respect, compassion and kindness and we
would not hesitate in recommending them.

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Review from M N (Son-in-law of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law entered this house as part of his end of life care. From the outset, the staff and management were fantastic in every detail. He was treated with dignity and respect and the staff who assisted the family at the end were wonderful in every aspect. Big thanks to the admin at this time
who guided us so well at the end. I would recommend this home.

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Review from K B (Daughter of Resident) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father received superb care from the staff at Finch Manor. They were professional, compassionate and caring and couldn't have treated my dad any better.

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Review from Elizabeth P (Wife of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very clean, warm and surprisingly odour free!
The staff are very professional but very kind and caring, and friendly and approachable.
My husband was very comfortable and well cared for. After each visit I made, I felt reassured in the treatment and nursing care he was receiving.

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Review from Wendy N (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Finch Manor as end of life and ultimately passed away on the 21st of November. The care my father received was outstanding. The staff were kind, considerate, knowledgable and very approachable. The home was spotless his laundry was washed and returned. The meals were to a very
high standard and the consistency always met Dads needs we were updated by staff in relation to his condition and any changes. The infection control policy in relation to Covid was strictly adhered to. I would not hesitate to recommend Finch Manor to anyone. Thank you and well done.

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Review from M C (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after really well. The staff and management are amazing. Nothing is too much trouble and everyone is always kind to my mum who has Alzheimer's.

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Review from I J (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough staff to the ratio of residents. Needs vast improvement in training, none of the nursing staff are trained on taking bloods and only half of the carers are trained on catheter care. Management need to give regular feedback on health and well-being to families.

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Review from Margaret M (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Finch Manor Nursing Home for 9 years, one of the longest residents to be in the Home. Since the home was taken over back in February last year, the home has improved tremendously, the Management team are very approachable and hold an open door policy. Mum is now on an allocated unit
and although some of the staff have moved with her she is still very well looked after. Even though the décor is a little tired, the care is very good.

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Review from Gaynor H (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Finch Manor only for a short time, he passed away within a couple of days of arriving, he was on unit 4 and although initially, I wasn’t impressed, it was one of the best decisions we made as a family. We were treated incredibly well at a difficult time, staff were sensitive and caring
and could not do enough for my dad and the rest of the family. I also observed the way fellow service users where treated and the caring nature they had towards them, can’t thank them enough.
Well done to all the staff for doing an amazing job and for making our final days with our dad a special time.

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Review from Christine W (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law resided at Finch Manor for 8 months. Any concerns that we may have had at the beginning were soon laid to rest. The care that she was given was excellent, the staff treat residents with respect and compassion. She wasn't always easy to care for and her behaviour could be very challenging
at times. She was always clean, with her hair done and clean clothes on. She had a nice room which was spacious, it was always clean with clean bedding. The food was lovely, homemade with plenty of choices for everyone's needs. The staff were always very welcoming and helpful from management and office to the carer's, over time we got to know some of them well.
This is a lovely care home and it provided us with the EMI nursing that we found ourselves needing.
We would like to thank all the staff at Finch Manor especially the care staff, these people do a brilliant job. They care for our loved ones at a time when we can no longer do it.

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Review from Yvonne P-S (Granddaughter of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Lotus have taken over the service of care my Nan receives is fantastic, I cannot fault any of the members of staff, there is 1 member of staff (a carer) who goes the extra mile as I can’t mention names, she should be extremely proud they way in which she looks after the residents, also management
of the home are brilliant, always willing to lend an ear also want the best for the residents staff and family members. One particular member of staff is fantastic, gives great advice and has brilliant knowledge of how residents should be looked after, I am extremely happy with all the staff and their hard work Thank you from the bottom of my heart.

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Review from Linda J (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided in Finch Manor for 6 months, but in that time was treated with respect and compassion by staff who always made us welcome and involved us at all times. The staff were brilliant who really need more recognition. Even at end of life. We cannot thank all involved enough for their care
and compassion. Thankyou.

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Review from Karen C (Daughter of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to recognise all of the staff at Finch Manor who cared for our Dad. They do not get the credit that they deserve and over the last 6 months have made us feel more than welcome at all times, updating us on dads condition and behaviour and looking after our lovely dad when we couldn’t. Dads
condition meant that his behaviour was sometimes challenging and they cared for him and kept him safe. The facilities are good and there is plenty of room for privacy and space for the residents to be by themselves in a quieter part if they want it.
The staff at Finch manor were always friendly and welcoming and our visits were enjoyable, you were never made to feel in the way or that you were a nuisance and they welcome you to visit at any time.
I want to thank all of the staff both evening and daytime staff as they have a very difficult job to do and I hope that they know how much they are needed and appreciated.

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Review from Tom R (Brother of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has Vascular Dementia and has been a resident at Finch Manor Nursing Home for almost 10 years. Whilst there have been changes in ownership over this period, I am happy to say that my sister, who is 81 years old this month, is very content and feels safe in Finch Manor. It offers her comfort
in the knowledge that the staff will look after her needs, much in the same way as they have done in the past. Having resided in two care homes prior to this in 2007 in the Southend of Liverpool, there is no comparison as she was unhappy in both establishments.


New ownership commenced on 16th February 2018. Speaking on behalf of my sister, I was delighted when I heard on this date that the new owner had appointed a home manager, who now leads an experienced management team. Even though only a little over 4 months have elapsed, it has made a huge difference in this short timescale.


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Review from Christina H (Sister of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a service user here and has been in care for 11 years, she has been at Finch Manor for 2 years. When she first arrived here, it was ok but slowly declined, staff never stayed, agency nurses all the time. My sister has mental health needs so constant change was an issue, the then manager
was a complete waste of time, not a bit interested in the welfare of her residents or staff. I am very happy to say this all changed, earlier this year, when management changed, oh and what a change it has been, it is now a pleasure to visit and everyone seems happy. It’s clean and friendly and nothing is too much trouble for the manager and another carer, the door is always open. My sister is so much more settled, and I feel I can walk away from my visits with a much lighter attitude.

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Current Review Score: 6.1 (6.099)

Overview of Review Score

The Review Score of 6.1 (6.099) out of 10 for Finch Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.043 for Finch Manor is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 23 Ratings = 3.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.056 Points relating to the number of positive Reviews for Finch Manor is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 1 Positive Reviews ÷ 17.8 = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Finch Manor

What types of Care is Finch Manor registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Finch Manor provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Finch Manor have?

There are 89 Single Rooms.

What are the Facilities & Services at Finch Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Finch Manor to the centre of Liverpool?

4.7 mile(s) as the crow flies, distance by road may be significantly further.