Cressington Court

Beechwood Road, Aigburgh, Liverpool L19 0QL
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7.9 13 Reviews
  • Cressington Court, Liverpool
Cressington Court in Liverpool is a care home offering 56 rooms in a social and welcoming home.   

The care home has a team of trained compassionate staff caring for people with dementia, physical disabilities, frailty and old age.

The staff ensure each and every resident is treated with the dignity and respect they deserve.

Healthy, delicious food is prepared each day, with dietary requirements catered for.

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Care Provided by Cressington Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care

Good to Know

  • Person in charge
  • Clare Sullivan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Cressington Court Reviews (13)

7.9

Cressington Court has a Review Score of 7.9 (7.907) out of 10, based on 1 reviews in the last 2 years. Over all time Cressington Court has 13 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 2
  • 0

Date Published

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12

Review from L F (Respite Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cressington Court care home is a fabulous facility. A family member has just had 3 weeks of respite he has dementia and lewy bodies. The staff team could not have been more supportive of him. Family members who visited Cressington always had a positive word to say. Staff are happy and quick to oblige
and speak to family members. Service users' individual rooms are clean and warm. This is the 2nd Lotus care home I have used and would highly recommend them to any family looking for a caring supportive environment. Although CQC has highlighted some operational concerns in Cressington. Always look at the quality of the care which is second to none provided by Lotus Care.

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Review from Valerie J (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cressington Court for nearly two years. I cannot thank the friendly staff enough for my mum's last week alive. They couldn’t have done enough to make her comfy and give her the dignity she deserved at end of her life. We as a family were asked constantly did we want a drink or something
to eat or even if we wanted to talk.
We were very touched as Mum always had a smile for the staff and us when we visited. Sadly my father only died 5 months ago or he would have been with her but they are together now.
Thank you very much you were like a family to her.

Reply from Jay Patel, Owner at Cressington Court

Thank you for your review. I will ensure that all the team at Cressington Care Home are informed. They all work so hard and care so much, they will be over the moon.


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Review from Catherine M (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died at Cressington Court Care Home in September 2021 having been a resident there for over a year; he was admitted during the pandemic. Our family found the care, courtesy and professionalism of managers, clinical staff and personnel at all levels to be outstanding. Despite working under
great pressure due to the pandemic, managers were never too busy to answer queries and liaise over every aspect of care. The kindness, empathy and sensitivity displayed when my father was at end of life made a desperately sad time easier to bear. He died surrounded by love and we will always be grateful for that. We were enormously impressed by Cressington's high standards.

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Review from Colin D (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother is a resident here and I have no issues with the general carers at this home who tend to my mothers day to day needs. In fact, I would go so far as to say one or two of them are very good. However, the management are another story. They never answer their telephone and I'm talking for days
on end, they are rude when they do answer and appear to be power crazy. I understand in current times how important for procedures to be adhered but whenever myself or a family member try to book a visit, (Covid permitting) it takes some days to actually speak to a member of staff. Sometimes it appears that agency staff are the only ones answering. Staff tell you to ring the manager's office, which is a joke. If you are unlucky enough to get one particular lady be prepared for her rudeness. This lady will stress how difficult it is to book a visit as it has to be logged on her planner, she likes to choose the time and day you can visit. We have struggled to see my mother once a week!

Reply from Clare Sullivan, Manager at Cressington Court

In line with the guidance set by Liverpool City Council on 28/01, the care home operates a visiting planner which allows families to make pre-arranged appointments for visiting. Unfortunately, as per the guidance from LCC, we don't accept adhoc visits (unless the resident is EOL). Visits are given on a first come, first served basis. All visits are in the resident's bedrooms (unless they plan and visit to take them out).
The first visit of the day is at 10.30am and the last visit is 17.45pm and last 1.5 hours. The visits can be booked weeks in advance. We also hold a planner for families to arrange for outings separately. We try to plan visits around the residents: for example, we don't book visits during meal times or when we know they have appointments, etc. unless they specifically need this.
Families are able to book visits via either the telephone or email - cressington@lotuscare.uk
If the phone lines are busy please email us, we will always respond and ensure a booking slot is arranged.


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Review from M D (Brother of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first visited Cressington Court, the home was clean and tidy and well presented. The rooms were newly decorated and the staff were friendly. The staff were busy and attentive to the residents and we decided that this was the right place for my sister. During her stay, the staff were patient
and caring. We had every confidence in them when leaving her there and she was treated with real dignity at her passing.

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Review from J O (Brother of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Cressington Court for all their hard work and dedication towards my sister. The care she gets is absolutely brilliant. As for myself, her brother, I am kept informed and up to date with everything they do for her. So please keep the good work up, I appreciate it very much. Thank
you all very much.

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Review from Jackie F (Daughter-in-law of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are dedicated and go the extra mile. I love the way they interact with the residents and show great care and empathy.
They also allay all relatives fears and answer any questions you may have.
Residents who are bedridden will have regular visits by staff to ensure they are not lonely.
This socialisation is really important to improve their quality of life. When our relative recently died of old age one carer stayed with her until we arrived as she didn't like her being alone. Another staff member bought her a cuddly toy out of her own money when she felt poorly to cheer her up.
The home has recently been redecorated, new flooring, windows and the upstairs lounge is an amazing area where staff can interact with residents and feed them. I would highly recommend this home. My relative has been in 4 homes in the last 8 years and this is by far the best and happiest one.

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Review from Peter W (Brother of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Cressington Court for a year now and he has been looked after by the staff excellently. They greet him with smiles, kind words, nothing is too much trouble for them. They are like family to him. He receives 24hour care so I know he is safe. There is always a nurse on site which
reassures me that he is looked after well. The food is good and varied and they will gladly deal with any dietary needs.
The home is nicely decorated, clean and warm.
I can now relax knowing that his needs are catered for so well. Thank you.

Reply from Clare Sullivan, Manager at Cressington Court

Thank you for your kind words. At Cressington Court we strive to provide a high standard of care.


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Review from Val B (Sister of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Cressington for five months. The staff make the home. They are very caring and respectful of all patients. I was pleasantly surprised at how quickly my sister settled in. I ask her from time to time if she is happy at the home, I always get the same answer, YES. I feel that speaks
volumes.

Reply from Clare Sullivan, Manager at Cressington Court

Thank you for your kind words. We love to hear such lovely feedback.


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Review from Jeanette W (Daughter of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can you say about this home and the staff? Totally dedicated and professional in their duties, they make my Mum so happy and comfortable. One thing for sure is that I can sleep well in my bed at night knowing she is being cared for and looked after by the staff. They let my mum do her own thing
and give her a chance to express herself even when she thinks she’s the boss, they go along with it, it gives her a sense of independence and makes the staff happy as well knowing my mum is happy as well.

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Review from Bernie B (Niece of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Visited today on my aunt's 91st birthday I took in cake for all residents and an extra one for my aunt as she is room bound -not a single person in the home knew it was her birthday even though date of birth is on the board and I am told lotus care do not celebrate residents birthdays -even though you
promote home from home and exceptional care - a card ? A banner ? Some sense she was worth something to you as her "family" I am appalled at the lack of respect oh I trimmed her nails whilst I was there -clearly no one cares very much here she had claws and no one had noticed - you are missing the point -you might have all your forms filled in but you have lost the care and compassion the previous owner had - I hope you hang your heads in shame ...I will formally complain on Monday but you really need to reflect on your approach -the lack of compassion is so very upsetting for me as a family member that pays you to care for my aunt -shocking -words fail me ...

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Review from Daniel H (Grandson of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing caring staff, would highly recommend and would like to thank all of them again on behalf of myself and my family.

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Review from Janet S (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Cressington Court Care Home. My Mum moved in five weeks ago after five years in another care home and as a family, we are delighted with way she has been welcomed and the care given to her. She has settled in very quickly due to the lovely competent and caring staff who have also
made us feel very welcome.
All the staff, management, carers and nurses have gone to great lengths to reassure us and what could have been a very stressful period has been smooth and relaxed. The home is lovely and clean and always smells fresh. We couldn't be more pleased that Mum is at Cressington Court and know that she's in very good hands, safe and well cared for and it's a pleasure to visit her there. Thank you all.

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Current Review Score: 7.9 (7.907)

Overview of Review Score

The Review Score of 7.9 (7.907) out of 10 for Cressington Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Cressington Court is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.089 Points relating to the number of positive Reviews for Cressington Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 1 Positive Reviews ÷ 11.2 = 0.089

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Cressington Court

What types of Care is Cressington Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cressington Court have?

There are 56 Single Rooms.

What are the Facilities & Services at Cressington Court?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cressington Court to the centre of Liverpool?

4.1 mile(s) as the crow flies, distance by road may be significantly further.