Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW
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9.5 78 Reviews
  • Mersey Parks Care Home, Liverpool
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.

The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.

By getting to know each individual resident at Mersey Parks, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Mersey Parks, and the team work hard to support residents to build positive relationships in the Toxteth neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Mersey Parks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Rush (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (150)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Mersey Parks Care Home Reviews (78)

Total of 78, showing 1-20
9.5

Mersey Parks Care Home has a Review Score of 9.5 (9.520) out of 10, based on 24 reviews in the last 2 years. Over all time Mersey Parks Care Home has 78 reviews.

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Review from Kelly M (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to find
fault in everything, I do love a good moan but I honestly can't fault this place so far. Every member of staff I have spoken to has been lovely and the whole place feels like a big family. Despite my dad's needs, everyone still speaks to him with so much respect and they always make sure he's ok. I believe they genuinely do care about the residents, rather than it just being a job and I would happily recommend this place to anyone. I doubt I'll ever be able to thank the staff enough for their compassion and patience. When I visit my dad, I leave knowing he's not alone and he is safe, comfortable and well looked after. As a daughter, I couldn't ask for more than that.

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Review from S S (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many managerial swaps and they take a lot of holidays.
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing, repetitive.
If
complain hostile staff.
End-of-life was told to clear the room and mother was still lying there. Unforgivable.
Unfortunate experience for the resident and family.

Reply from HC-One Limited, Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Unfortunately, in this instance, the feedback is vague and does not provide us with sufficient information to investigate your concerns. We therefore kindly ask that you contact our Home Manager so we can explore in further detail.


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Review from Julie F (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so used to calling in for an hour or 2 every other day.
My visits are always lovely and the residents are happy.
Yesterday I had to be at home early. I stayed all morning and had to leave my findings.
If this is a standard of care I could look forward to when required I truly hope this home
is still open.
A lovely easy-going place where the staff genuinely care for the residents.
If a resident asks for help, they are there right away. The staff never stopped but was always observant watching their residents.
Entering into conversation with whoever wanted to talk.
None of this "be back in a moment" is a moment to these residents and many of them will have forgotten their thread of thought.
I and my family are truly happy with the care.
I just felt I had to comment here today and give the care people receive a 10 out of 10. If I could give a 15 out of ten I would.
Every five-star I have given is truthful and honest
Thank you staff at Springfield House. You really put my mind at ease.

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Review from Keith W (Brother of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my sister entered the home, she received first-class care and attention from all of the staff.
My sister has been a resident for several years and has always been made to feel comfortable.
My family have also been made welcome and valued during our visits.
We are all very grateful
for the care our sister has received.

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Review from John C (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One carer in particular was very good at assisting Mum when Mum had a hospital appointment to attend (which I also attended).
She looked after Mum's mobility issues and stayed attentive to her during waiting times and when called to see the doctor.
It was a good job she was there as a lot of advice
was given by the doctor concerning how to deal with Mum's ear problems.
The carer listened attentively as instructions on how to deal with Mum's ear issues over the next month were given.

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Review from J S (Friend of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend recently moved into this care home, and although I was apprehensive as I've never had dealings with a care home before, I have to say that the staff have all made my friend and myself feel very welcome. They really care about the residents and I have no complaints about the quality of the
food or the activities on offer on a daily basis.

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Review from Tracy B (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Mersey Parks for just over 2 years. She settled in very easily which we did not expect as her dementia was quite bad early on and she has always suffered with anxiety.
ALL of the staff are incredible, very caring and it is a huge comfort for us to know that mum is so well
looked after, with such care, respect and dignity, she is clearly very happy.
Mum has not really participated in the activities but it was lovely for us to be shown a video of mum dancing - the activity staff had gained her trust and encouraged her to take part in their great music afternoons.
Her room is kept spotless, as is the rest of the home. It's lovely and bright and we have filled it with things, photos she loves.
We have no problems in asking any staff members anything to do with mums care, how she is on a daily basis, and the GP is always available if we have any concerns.
Our family feels very lucky to have found Mersey Parks - the staff are its biggest asset.

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Review from Sarah E (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Merseyparks for just over 18 months. She is very well cared for, and the staff are sensitive to her needs and accommodate her as much as they can. She loves a cup of tea, and the staff ensure she always has one. There are lots of activities on offer, my mum especially loves
music and dancing and is first in line to listen to the singer.
I would recommend Merseyparks if you are looking for a care home.

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Review from Gordon M (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Great staff. My mother and father have been there, Mum for end-of-life care and my dad for residential care with his medical needs.
Staff are great, if I ever needed a care home I would stay there myself, I can't fault it at all as all of us are happy that Mum and Dad stayed there
and they had great care.
If you are a family member who ever needs a care home, I can't fault the care home for nursing needs and care needs.
Many thanks to Mersey Parks Care Home in Liverpool for looking after Dad and giving end-of-life care for Mum.

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Review from William P (Partner of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mersey Parks Care Home in my experience as a visitor is a nice friendly care home for the residents. I visit a dementia unit, the staff are caring and work well with the residents, often under trying conditions because of the nature of dementia. The activities are excellent and well put together. We
now have a new singer who comes in and performs one day a week and is an excellent entertainer and singer, who the residents really like. She has replaced someone who sadly passed away in January, he was an excellent singer and entertainer who was loved by the residents of Mersey Parks.

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Review from Georga N (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since January 2024 my dad has been at Mersey Parks, the level of care is outstanding. My dad gets spoilt rotten by the staff. Their interaction with my dad is amazing. If my dad is sick there is a doctor here. He has settled in so much, the staff are fabulous and I wouldn't want my Dad anywhere else.

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Review from Raymond H (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had no problem with the care my mum has received. If we have any issues the staff sort it out in a professional manner. My mum is happy with the care she receives and that's all that matters.
Thank you to the staff for all the support.

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Review from L S (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough at Mersey Parks. The care and attention they give Mum is amazing. Mersey Parks has a homely feeling to it. My mum is very happy to call this her home.

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Review from Samantha D (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Mersey Parks on 17th November for end-of-life care. All the staff were very friendly and helpful. They treated Mum with care and dignity. On the day Mum passed, the carer on shift was amazing at explaining everything she was doing. Phone doctors and funeral directors. She went above
and beyond. We would like to thank her and all the staff.

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Review from Pauline H (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Mersey Parks Care Home after being in hospital and after being a resident at another care home (but that’s another story). Mersey Parks is a caring, thoughtful, friendly, professional, clean and a wonderful friendly atmosphere of a care home. The staff really do care about the residents,
and actually nurse them, and get treatment/doctor in when needed. The food looked and smelt delicious, and we enjoyed hearing the singers in the lounge (even if my mum couldn’t manage to move in there to see them). My mum sadly passed away, and the staff were wonderful. I wish my mum had gone to Mersey Parks in the first place. We will miss going in there, especially seeing little Bean. All the staff in Springfield unit, thank you all for making the last month of my mums life happier. You all deserve a massive pay rise!

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Review from Laura W (Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went out for the afternoon with a member of staff, we had a laugh. She was very helpful in every way with choosing the clothes. Apart from her help with the shopping, she has helped in other ways, making us feel at home and at ease. She is very kind and helpful at her job.

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Review from Sharon J (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a heartbreaking decision having to find full-time care for my mum. She has only been a resident in Sefton House for three months. The staff have made her transition so easy, she has settled so quickly. The staff are absolutely fantastic. The care and attention my mum receives is wonderful,
I couldn't ask for more. Mum has very limited speech but will communicate through gestures and to watch Mum's interaction with the staff is heartwarming, I consider the staff as our extended family.

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Review from Carol T (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are readily available to ask question of my dad's wellbeing. He has been well looked after in this unit. He seems so content here and settled which takes so much stress and guilt away from the family. Dad is taken into the day room and staff are always friendly towards him and others. This
unit has activities which my dad gets included in, which is great.

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Review from Elizabeth S (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Stanley House for two of the happiest years. It, to me, is her complete home, our house, our home. The staff, who to me are our family, care and love beyond feelings for her and the residents, beyond care, it's family. The welcome we get just going in for a visit, chat and laugh,
it's a comfort to me and family that they are safe, happy and have close relationships with all who live and visit there! They know all my mum's ways, when she's at her best and when she can have a tired day. There is no hesitation for medical assistance, call for GP if needed or needed or not. So happy! Thank you Stanley House, Mersey Parks Care Home.

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Review from Mark B (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Mersey Parks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Mersey Parks Care Home is calculated as follows: ( (228 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 279 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.767 Points relating to the number of positive Reviews for Mersey Parks Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 23 Positive Reviews ÷ 30 = 0.767

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Mersey Parks Care Home

What types of Care is Mersey Parks Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mersey Parks Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Mersey Parks Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Mersey Parks Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mersey Parks Care Home to the centre of Liverpool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.