Review from Karen C (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

An amazing team of staff. Very caring and support the resident's family and visitors. Encourage residents to do activities and participate in games, bingo, dancing and music/singers. I know mum is happy here and safe.

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Review from S C (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

In my honest opinion, I have been proved wrong about my Mother going into a care home. She loves the company and she is encouraged to get involved with all the activities. The staff meet all my Mum's needs and requirements. Anything I ask for is never too much bother.

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Review from A H (Granddaughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very kind and care for my nan so well - thank you.
My nan is happy to be here.

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Review from Christine B (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

We have not had any bad experiences only good ones. The staff at the home are great and do a fantastic job.

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Review from K M (Daughter of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience

I called in to see mum early evening on Christmas day, (unexpected). I knew the moment I entered mum's room that she was in total distress! Plain to see that mum had a high fever, her face was very red and sweaty, her whole body was twitching madly. Mum was coughing up loads of phlegm that was getting

lodged in her throat and mum did not know how to deal with the phlegm (spit it out) and was choking on it. She was in total distress! The qualified nurse/senior came when she was called, I asked her 'what is going on with mum? just look at her' the nurse said 'she's got her antibiotics'!, I replied that I want a doctor or an ambulance, said I was not prepared to leave mum like that! the nurse said, 'I'm busy, I have to do a handover and it may take some time'! she walked out of the room! and I called 999. The paramedics said 'this lady has a very high temperature, low oxygen level and needs to get to hospital asap'. God only knows how long mum had been alone in her room in that terrible state.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for bringing your concerns to our attention. These very serious allegations were investigated thoroughly within the Home and independently by the Liverpool City Council Safeguarding Team, who concluded that the concerns raised were found to be unsubstantiated. Should you wish to discuss these with the Home Manager further, we ask that you get in touch on 0151 7094791 to discuss in more detail.

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Review from Mary G (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

My father has been in the home for nearly four months. It is clean and organised. The staff are engaged, compassionate and conscientious. They are friendly and welcoming. They treat my father with kindness and skill, they have got to know him and treat him as an individual. When they have to change

him they are gentle and kind. They always update me. I take in a little dog which cheers everyone up. This is a hard time for my father and family, however, I know he is well cared for with humour, kindness and skill.

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Review from Paula A (Granddaughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience

Nan has been here for just over a month, I have only been to visit a few times so can't really comment on activities/facilities etc. I can say the staff are very friendly and happy to talk to you. Nan seems very happy here.

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Review from Carolyn D (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience

The staff are a strength of the home. They are caring, patient (even in trying circumstances) and hard working. They have been a support for the family as well as for Mum. Only reservation, and it is a common one in the current staffing climate, is that male staff sometimes have to attend to female

personal care, which Mum finds very difficult. In other ways, privacy is always observed.
The home is kept clean. I have never encountered the odour which can sometimes be associated with care for the elderly.
Mum enjoys her meals, they are certainly plentiful and with snacks in between. The staff are aware of what Mum has eaten and I have noticed a nutritional drink being left for Mum when she has not been eating.
The one weak area is the lack of activities which could provide both mental and physical stimulation.
When I did encounter a problem, I spoke to the manager who resolved it quickly and efficiently.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear your mother is well looked after and appreciate you sharing your experience. If you do want to discuss your mother’s care in more detail, please do contact the home manager who will be happy to support you with this. Regarding activities, this is currently under review, and we are pleased to confirm the appointment of some external fitness and wellbeing services who will be attending the home weekly.

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Review from Philip R (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

I would like to thank the staff for all the fantastic care of my father. The time he had was great, always treated him with dignity and the day of his death the whole family was looked after. Thanks again.

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Review from C M (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

The care staff at Mersey Parks are exemplary - friendly, caring and treat residents with dignity and respect, and most of all, much needed humour and friendship. I trust them implicitly to keep my loved one safe, cared for and in good health.

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Review from Christopher P (Son of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always so helpful and understanding.
I can tell my dad is well looked after.

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Review from Linda D (Sister of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

My sister was in Sefton House for nearly three years. On making enquiries for her to enter Mersey Parks, the office staff were very supportive with information etc.
As for her time on Sefton, the staff were very welcoming when we visited. She always looked well

taken care of and supported. The unit had a pleasant atmosphere and looked lovely since the refurbishment. This last year has been hard not being able to visit but I had great faith in the staff. They have worked so hard and deserve a medal.

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Review from Judith R (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

I found the home adequate. The staff were caring, difficult as all in the middle of Covid. But I was allowed to visit the last two weeks of my mother's life when she was very ill and the immediate family were with her when she died, so could not ask for more. I was also very impressed by how clean my

Mother was kept.

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Review from J P (Sister of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

Staff looked after my sister with dignity and respect. Staff looked after us the same. It felt like a family. We miss our visits to Mersey Parks. We miss our sister and the extended family, the staff. We were very happy with the care our sister received. We know how much the staff respected her, which

means so much.

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Review from Katy A (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience

My mother moved to Mersey Parks at the start of lockdown in March and has remained there. She was in her own home with daily carers prior to this, but then after a fall and a stay in hospital and not being able to cope at home, the social worker found her a place here. We are all very pleased with the

care and attention she is getting, and the staff are all very friendly. A special mention must go to a member of staff who goes above and beyond what she needs to do and sends us little videos each week of how my mother is doing and sets up WhatsApp meetings so we can talk to her. I know she is happy and being well cared for here.

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Review from William H (Son of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience

The staff are caring, friendly and considerate, always willing to help. The rooms are cleaned regularly, and my father appears to be very content. He is based in The Prince's unit of the care home facility. I would highly recommend this care home to anyone.

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Review from Tony G (Friend of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

My close friend was a resident at Mersey Parks Care Home from June - September 2020. He was a cancer sufferer and passed away at the home this weekend. From the moment he arrived at Mersey Parks the staff could not have been nicer or more friendly towards him, and to myself, and to anyone visiting him.

It was a great comfort to me and his family to know that his final months were extremely peaceful and he was in the bosom of a group of wonderful carers who practically became like family to him. I'll be forever grateful for the care and kindness they showed to my friend.

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Review from J W (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

Care is consistent and provided as required. The staff are friendly, conscientious and do their best to care for and assist residents. There is an issue with clothing going missing after cleaning in the laundry but I do believe the staff are doing their best. Cleanliness is satisfactory but could be

improved. Thank you for the opportunity to feedback.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind words about the care provision at Mersey Parks and the commitment and friendliness of our staff team. We continually review our methods of laundry management to ensure Residents clothing is laundered and returned promptly. We are pleased you found the level of cleanliness satisfactory, this too remains a focus so that it can be maintained.

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Review from Joan S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly, and look after the residents. My experience when I am there, is that nothing is a problem, they go out of their way for everyone.

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Review from Janet F (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Nurses and staff are very good with my mum. They do everything they can to make her comfortable. I have said this quite a few times about the activities, they are very, very poor.

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Mersey Parks Care Home

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