Review from Gavin W (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly/helpful. The care home does need some improvement to it though.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your review, we value all feedback as this allows us to improve our service where required. I am pleased to inform you that following HC-One’s acquisition of Mersey Parks, the home has been identified as a home that is to benefit from a programme of significant home improvement in the near future.

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Review from Keith O (Son of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very good and it is always very clean.

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Review from Michelle C (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she has

been here there have been no instances of sickness and I believe this is down to the nursing and prompt action when a UTI presents itself. I would highly recommend to all. A+.

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Review from Barry H (Son of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

Help and assistance/support provided at very stressful time of our lives.

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Review from Roger O (Son of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.

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Review from Roger O (Husband of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your kind feedback. We are always working on initiatives that can improve the laundry service and the home manager is currently facilitating meetings with the team, the head housekeeper and a hospitality specialist.

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Review from Paul H (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct 'pads'

run out.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner once ordered in future as the transfer to our new owners has now been completed and systems in place to minimise supplier delays.

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Review from T A (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

I think the staff are very good, overworked and sometimes short staff unit can be very demanding.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals living on that unit. Our staffing levels are able to flex accordingly. The views of staff are also taken into consideration when reviewing dependency levels and we will also take into consideration your views during the next review. We also supplement our staff team by having additional support staff such as Activities assistants on duty.

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Review from Carol R (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff shortage.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of individual residents when staffing levels are determined. It is never our intention to operate short staffed. If ever we experience staff calling in sick at short notice, where possible we replace with our own staff, but on occasions it may be necessary to use agency staff and we may have needed to wait for them to arrive, but this is only ever after opportunities to staff with our own staff have been exhausted. We are happy to report that HC-One have supportive HR and recruitment teams to help us to support our team and to recruit new team members.

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Review from Linda S (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum is being well looked after as she is unable to look after herself.

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Review from N M (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.

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Review from Kenneth B (Relative of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.

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Review from Teresa M (Aunt of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience

I have to say the home is top class and the care you give to residents is perfect. The staff are ever so kind and friendly and always so pleasant whenever we visit.
It is so clean and very well maintained. Food is good and when I visit I'm always asked if I'd like tea or coffee.
I am very satisfied

with the care my aunt is receiving.

Reply from Rose Pickering, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Helen M (Granddaughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

My grandmother has been a resident over the past 3 months after breaking her hip. The care, understanding and consideration given in this home is excellent. It is very clean, well organised staff are very pleasant and the residents are treated well. You are encouraged to feed back any issues so they

can be dealt with immediately. The food is excellent and full of variety. The residents are encouraged to snack and drink plenty if they cannot face a meal. Their nutrition and hygiene and mental health is obviously continuously addressed and recorded which puts my family at ease. New manager is excellent and morale is high amongst staff and residents.

Reply from Rachel Elliott, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mary D (Resident) published on 17 August 2015
Submitted via Postal Card • Report

Overall Experience

Lovely place, I could say all kinds of nice things. The atmosphere is wonderful. The manager of Princes and all her staff are helpful and friendly in everyway. It's close to home and i'm kept involved with my care. It's very clean and I've made a lot of friends. Staff are all my number one, I can't

thank them enough.

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Review from Maude S (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience

Wonderful! Staff are great, food is great very friendly place, very relaxing. The attention we receive is very good. The staff are very helpful. My condition and my wellbeing has greatly improved since my stay on princes. Nothing is too much trouble for the manager or the activity staff. All the staff

are amazing.

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Review from Susan P (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience

As far as I can see from my experience of visits, my mother is very well cared for, to the best of the team of staffs ability. Staff are friendly with an excellent attitude towards residents. I am reassured that my mothers needs are met on a daily basis.

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Review from Carol T (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience

Always very clean and bright. My father has been treated very well by all members of staff who I have encountered over the last year. I also notice all of the people who live in Mersey Parks are treated with respect and dignity even if their families are around. My father asks the same question about

why he is here and the staff are very patient. Access to doctors hairdressers etc seems very well organised. I do not live in Liverpool and am not able to see my father as often as I would like. But knowing I can call and speak to someone is very helpful.

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Mersey Parks Care Home

Care Provided by Mersey Parks Care Home

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