Kingswood Manor Care Home

Woolton Road, Woolton, Liverpool L25 7UW
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9.5 74 Reviews
  • Kingswood Manor Care Home, Liverpool
Welcome to Kingswood Manor Care Home, a historic Grade 2 listed building built in 1839 and a well-known local landmark, with a beautiful sweeping staircase, painted ceilings and original cornices.

Care within the home is led by an experienced and dedicated team of nursing staff and carers. This well trained team ensures that residents are cared for in a ‘person-centred’ way which ensures that residents' needs and wishes are understood and recorded.

This bespoke approach to resident care ensures high levels of resident satisfaction and excellent quality of care quality. Kingswood Manor Care Home is recognised in the local areas as the nursing home which delivers a standard of end of life which is ‘way and above’ other nursing environments. The excellent standard of nursing care is well known among local clinical professionals.

Special mention must be made of the ‘Community Partnership Award ‘given by Educate 2016 to Kingswood Manor Care Home and Springwood Heath Primary School for their collaboration project which still continues today. Children from the school come to read to residents and also come and talk, sing and spend time getting to know each other. Residents absolutely ‘love’ these weekly visits and both generations really make the most of their time together.

As you would expect, the home has a dedicated catering team to ensure that the menu consists of home cooked nutritious meals.

Care Provided by Kingswood Manor Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Parker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingswood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £990
    • Self-Funded Nursing Care from £990
    • Self-Funded Nursing Dementia Care from £990
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £990
    • RESPITE Self-Funded Nursing Care from £990
    • RESPITE Self-Funded Nursing Dementia Care from £990
  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.


  • (these prices are only a guideline, please contact Kingswood Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Kingswood Manor Care Home, however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking
  • Kingswood Manor Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Kingswood Manor Care Home Reviews (74)

Total of 74, showing 1-20
9.5

Kingswood Manor Care Home has a Review Score of 9.5 (9.521) out of 10, based on 18 reviews in the last 2 years. Over all time Kingswood Manor Care Home has 74 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Kingswood Manor 2 days ago and what an incredible nursing home this is. The manager has been wonderful from the first time I spoke to her. Everyone who works there is exceptional. They really do care for their residents. They are happy, caring, helpful, and very good at their job.
They have made my dad and my family feel very welcome I would recommend this nursing home 100% because they really are fantastic. It feels like a big happy family. The day my dad arrived we had a live singer on all the staff had the residents dancing and singing it was just wonderful the atmosphere was electric we loved it. Even the manager gets up and sings, with a great voice. The bedrooms are a great size and have everything you need in it. You can add all your own furniture and photos to make it feel like home. I really didn't know what to expect from a nursing home but it has blown me away. Thank you to everyone who works there for being so kind to my dad and my family.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

What an amazing review of Kingswood Manor Care Home! It's so wonderful to know that your Dad and yourselves have been made so welcome and part of the family. Our team are fantastic, they really do work hard to provide the very best care to the residents and we're happy that you are experiencing this. The activities are very popular and everyone enjoys the singers! We're sure you're Dad will be very in his new home for a long time to come. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The staff have decorated the place magnificently for Halloween. They try to cater activities for a wide range of residents with a spectrum of capabilities. They really care about the residents and try to make it a real home for home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Kingswood Manor Care Home. We have a wonderful team of staff at Kingswood Manor and they work very hard not only to provide the best care for our residents but to ensure that there is a wide range of activities for them to join in with. It's great that you see it as a home-from-home! Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been resident at Kingswood Manor for almost two years now. She had to move here very suddenly when her previous care home closed with very little notice. It was the best thing that could have happened. She responded immediately to the gentle and engaging care surrounding
her, all signs of agitation disappeared and she has remained settled and happy ever since. The staff are simply wonderful. I have complete confidence that she is cared for with dignity, kindness, compassion and professionalism. I am always kept informed of any changes and everyone is so responsive and helpful. Nothing is ever too much to ask. Not only do I know that my mum is truly loved and cared for, but I always feel welcome when I visit, like part of an extended family. I cannot thank everyone enough.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor! We were very happy to bring your Mum into Kingswood Manor and are so glad that she is settled and happy and that her agitation has disappeared. We do have a wonderful team of staff at the home who love to care for all of their residents with dignity, kindness, compassion and professionalism and your Mum is very much loved by everyone. You definitely are part of our extended family and we love having you visit! Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law resides here. Any issues regarding the room are dealt with immediately. Her room has been decorated/painted and well-maintained.
Staff are fantastic with her care and needs and anytime I call in they are all caring and update me on her wellbeing.
She is happy here knowing as her
Parkinson's and health deteriorate she is in a very safe and secure environment. From management down a truly exceptional home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased that you are happy with Kingswood Manor Care Home and the care that your sister-in-law is receiving at the care home! We are honoured that you see Kingswood Manor as an exceptional home. Our staff worked hard to provide a well-maintained, safe and secure environment and it's lovely to know that you feel they are so caring. Thank you for your lovely review. Kind regards, Clare.


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Overall Experience  Overall Experience 4.0 out of 5

My friend was sitting happily in a wheelchair. She chats to staff who speak slowly to her and make her smile. Staff are conscientious about passing on any concerns.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Woodlands Care Home. We are so pleased that your friend is happy at Woodlands and enjoys chatting and smiling with the staff. Our staff know how important it is to discuss any concerns, and are always happy to talk to you. Kind regards, Clare.


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Overall Experience  Overall Experience 4.0 out of 5

I feel secure in the knowledge that my dad is being cared for with compassion, dignity and professionalism. The staff are an asset to the organisation and I thank them for the amazing job they do.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Kingswood Manor Care Home! It's lovely to know that you feel your Dad is being cared for with compassion, dignity and professionalism by our amazing team. Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

The staff here are kind and very helpful.
I feel very comfortable and any help I need they are always there, they say there is no place like home but this place is a close second.
Thank you

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor Care Home! We are very happy to hear that the staff are kind and very helpful and it is an honour to know that you feel comfortable, supported and that it is a close second to being at home. Kind regards, Clare.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Kingswood Manor for almost 4 years. She has dementia and can be very awkward and tricky to deal with. The staff have been constantly good at caring for her, even having to sing to her to divert her physical behaviour quite often, She is always dressed in the lounge and eats well.
The nursing staff always tell me if there is an issue. She enjoys the weekly entertainment and I believe they manage her very well.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor Care Home. We're really pleased to hear that you are so happy with the care that our team give to your Mum, they love caring for her and really do enjoy singing to her! Our team know the importance of communication with relatives and will always communicate with you regarding issues. It's great to hear that she enjoys our fabulous entertainment, too! Kind regards, Clare.


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Overall Experience  Overall Experience 4.0 out of 5

My relative is settled and happy living here. If any problems arise they are always dealt with in a satisfactory manner. She enjoys the food and always has a choice. Laundry and bedding always lovely and clean. Her bedroom is always clean.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased to know that your relative is settled and happy at Kingswood Manor Care Home! We have a great catering team at the home and it's nice to know that she enjoys the food. Our team works hard to ensure that bedrooms are always clean and comfortable, so we appreciate you noticing this. Thank you for your kind review! Kind regards, Clare.


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Overall Experience  Overall Experience 5.0 out of 5

My husband who has Alzheimer's has been in Kingswood Manor for a year. He has been extremely well cared for and is very content. The staff are friendly and I am kept informed about his daily care. I visit him 4-5 days a week and am very happy with the home, the food, staff, cleanliness and activities.
All of my family and friends who have visited my husband have all said how lovely the home is, especially compared to other homes they have visited. I would recommend it to other potential service users.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased that your husband is happy and content at Kingswood Manor Care Home! Our team love caring for him and really enjoys speaking with you to let you know about his daily care and how he is doing. It's always lovely to see his friends, relatives and yourself visiting the home and we look forward to seeing you soon. Thank you for your lovely review! Kind regards, Clare


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for a little over a year. She is consistently treated with care, consideration and affection. She enjoys the lovely garden, both to sit in the day. She appreciates having her hair and nails done. She is always offered a choice of meals and if neither appeals or she declines
to eat it once it is in front of her, a snack is offered - sandwich, toast etc. She enjoys the activities, in particular, painting and life story/family history. The staff build up a really lovely, caring and friendly relationship with her.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind words about Kingswood Manor Care Home. It's lovely to hear that you are so happy with the care and attention that our team give to your Mum, and they love doing her hair and nails to make her feel her best! We ensure that our activities are varied for all our residents, so it's great to know she joins in with them. Our catering team are always happy to prepare food that she loves, even if it is not what is on the menu. We're sure she will continue to be happy here at Kingswood Manor Care Home! Kind regards, Clare


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Overall Experience  Overall Experience 5.0 out of 5

I can only give a great review as all the staff work to a high standard with care and compassion towards my mum and us as a family.
The nursing staff are excellent and professional. Also the management team are so helpful and any issues raised are dealt with immediately, always keep you informed of
any changes.
I would highly recommend Kingswood Manor to anyone.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for taking the time to write a review. It's really good to read how pleased you are with the service provided to your mum and to you and your family. I'm sure it means a lot to the team to read your review. With best wishes, Managing Director


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Overall Experience  Overall Experience 4.0 out of 5

I find the home welcoming, the staff are very approachable, help you in anyway.
I find the activities not very good.
The home is right for my brother, he has settled in very well.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for your thoughts. Activities are usually a stand out part of life at a Harbour Healthcare home so I am disappointed to read your words. I will speak with the home to understand what difficulties they are experiencing causing this issue. With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful and impressed by the friendly, caring, professional care at Kingswood Manor. Over four years, we have seen my father-in-law thrive and be happy. This is because all the staff take extra care of him. Thank you.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

What a wonderful testament to the care given here. Thank you so much for sharing your experience. With best wishes, Honor Keatley, Managing Director


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, providing for every need of my relative. Looked after them like a family member of their own. The caring and considerate staff and manager could not have been any more supportive. Great work, everyone, and thank you for everything you do.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

What a wonderful review and fove star rating. Thank you so much for sharing your thoughts.


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Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after by all staff, can't thank you all enough.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for your five-star review and comment. It's good to read that your dad was well looked after.
With best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy in Kingswood Manor. He is well cared for, staff are always helpful and kind. Although sometimes there are problems with his catheter.
Meals lovely washing always clean and ironed - all clothes.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for leaving such a positive review.
I do hope your husband's medical issue with his catheter, is soon resolved.
It's great that you've included the meals and laundry service in your review.
With best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to the wonderful team at Kingswood. Everyone who was on hand with constant coffee and biscuits, your help and support was very much appreciated. One member of staff, in particular, you were amazing, I've never met a more caring person or someone so good at their work. You all gave
Mum so much care and attention, nothing was too much trouble. You made a difficult time bearable and did so whilst delivering complete care and dignity for Mum. Thank you so much, a wonderful care home run by incredible people.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for leaving such a heartfelt review. It's great for the team to read what a huge difference they make, not only to their residents but also the wider families.
With best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent management rating relates solely to the current manager. Previous management and deputy delivered poor service.
Activities are managed by the activities coordinator, and I would have rated them excellent however she is only at work four days out of the seven and very little takes place on
the days she is not in.
At the last relatives meeting the manager mentioned that if anyone wanted their relative's rooms refreshed then we just needed to let her know. I emailed her a week ago and work has begun today in Mum's room. Excellent!

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Many thanks for taking the time to submit a review.
Your comments have been noted and I will be speaking to the home manager regarding activity provision.
Best wishes.


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Overall Experience  Overall Experience 4.0 out of 5

We appreciate that care homes generally have gone through difficult times in the last couple of years, Kingswood Manor being no exception. This is a very old building and difficult to maintain and probably in need of some modernisation. Notwithstanding that, on our visits, the home is always clean,
warm and welcoming. My mother's room is always spotlessly clean, as she is notwithstanding the odd spillage of food or drink. My mother can be very difficult to deal with, but we have found that the staff generally from the management down deal with her in a very caring and sympathetic manner, even though they sometimes have to deal with verbal abuse. The staff are all approachable and available for advice, guidance and sometimes counselling.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you for your honest review. It's great to read about the whole team are caring and sympathetic and the home is always warm and welcoming.
With best wishes.


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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Kingswood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Kingswood Manor Care Home is calculated as follows: ( (127 Excellents x 5) + (71 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingswood Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Laura

Laura Parker

Job Title: Home Manager

Joined: 2022

Hello, my name is Laura. I am the Home Manager at Kingswood Manor Care Home.


I have been a nurse since 2009. I thoroughly enjoy being hands-on and developing good relationships with residents, families, and team members. I pride myself on being a proactive leader who likes to bring cheer to the workplace.


In my spare time, I am a keen crafter and there’s never a crochet hook far away!


Layla

Layla Bennett

Job Title: Deputy Home Manager

Joined: 2019

Hi, my name is Layla. I am the Deputy Home Manager at Kingswood Manor Care Home.


I enjoy working with the team to provide the best possible person-centred care for our residents. I worked as a health care assistant from the age of 18 and later gained an honour’s degree in Psychology. Working with older adults and people living with dementia led me to study Mental Health Nursing. I gained experience from my positions as a Nurse, Deputy, and Registered Manager in various care homes and I am very fond of working with the older population and value the experiences and wisdom which they impart. Having family members live in care homes has provided me with insight into what is important to the people in our care, and their loved ones.


I enjoy spending time with my partner and our two cats, as well as our family and friends. I love reading, hiking, mountain climbing, riding, and music festivals.


Karolina

Karolina Walkowiak

Job Title: Administrator

Joined: 2023

Hi. My name is Karolina and I am the Administrator at Kingswood Manor.


Frequently Asked Questions about Kingswood Manor Care Home

What types of Care is Kingswood Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingswood Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kingswood Manor Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Kingswood Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingswood Manor Care Home to the centre of Liverpool?

5.0 mile(s) as the crow flies, distance by road may be significantly further.