Kingswood Manor Care Home

Woolton Road, Woolton, Liverpool L25 7UW
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9.5 74 Reviews
  • Kingswood Manor Care Home, Liverpool
Welcome to Kingswood Manor Care Home, a historic Grade 2 listed building built in 1839 and a well-known local landmark, with a beautiful sweeping staircase, painted ceilings and original cornices.

Care within the home is led by an experienced and dedicated team of nursing staff and carers. This well trained team ensures that residents are cared for in a ‘person-centred’ way which ensures that residents' needs and wishes are understood and recorded.

This bespoke approach to resident care ensures high levels of resident satisfaction and excellent quality of care quality. Kingswood Manor Care Home is recognised in the local areas as the nursing home which delivers a standard of end of life which is ‘way and above’ other nursing environments. The excellent standard of nursing care is well known among local clinical professionals.

Special mention must be made of the ‘Community Partnership Award ‘given by Educate 2016 to Kingswood Manor Care Home and Springwood Heath Primary School for their collaboration project which still continues today. Children from the school come to read to residents and also come and talk, sing and spend time getting to know each other. Residents absolutely ‘love’ these weekly visits and both generations really make the most of their time together.

As you would expect, the home has a dedicated catering team to ensure that the menu consists of home cooked nutritious meals.

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Care Provided by Kingswood Manor Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Parker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingswood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £990
    • Self-Funded Nursing Care from £990
    • Self-Funded Nursing Dementia Care from £990
    • RESPITE Self-Funded Residential Care from £990
    • RESPITE Self-Funded Residential Dementia Care from £990
    • RESPITE Self-Funded Nursing Care from £990
    • RESPITE Self-Funded Nursing Dementia Care from £990

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Kingswood Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Kingswood Manor Care Home, however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Kingswood Manor Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Kingswood Manor Care Home Reviews (74)

Total of 74, showing 21-40
9.5

Kingswood Manor Care Home has a Review Score of 9.5 (9.521) out of 10, based on 18 reviews in the last 2 years. Over all time Kingswood Manor Care Home has 74 reviews.

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Review from Alma M (Niece of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Kingwood Care Home for four years and she has received exemplary care and support. The nursing and care staff are exceptional as they ensure that residents' individual needs are met. They exhibit outstanding interpersonal skills and show genuine care. There is a warm and
welcoming culture at Kingswood and our family were pleased to have selected the establishment given the quality of the care and support provided.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

What a lovely review, thank you. It's great to read that you feel your aunt has received such good care in the four years she has been with us.
Best wishes.


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Review from Dia B (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my partner's mum from another care home in late August 2022. She had been in care for around 5 years or so after suffering a stroke and needs full nursing care.
She needed urgent chiropody, dental and skincare on arrival - all of which were attended to within the first week (if not a few days).
The
staff here are just brilliant! They are not only incredibly professional and efficient, but they are attentive, friendly, funny and incredibly caring.
They make time to stop and chat to Mum, picking her brains over recipes and cooking and just general chit-chat. We have noticed a real difference in her attention span and how she engages with and speaks to people now.
The building itself is beautiful, although perhaps a little run down given its' age. That said, Mum's room is clean, safe and warm and the shared spaces are lovely. We've put up her favourite prints on the wall and she's really settled in. Oh, and the food is fantastic! All home-cooked and good quality.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Hi! We are so glad that your partner's mum has settled well and is thriving at Kingswood Manor Care Home. It's great to hear that she is engaging and speaking to people now. Our staff really are brilliant and they love to chit-chat with her and pick her brains about recipes! We are working hard to look after the beautiful building, and I'm pleased to hear that Mum's room is clean, safe and warm. We look forward to getting many more recipe and cooking tips from her, she is a joy to care for! Kind regards, Honor.


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Review from Gill A (Resident) assisted by family/friend published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, good food, helpful staff.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you for taking the time to submit such a positive review.


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Review from Tony A (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Kingswood Manor to see if the home is appropriate for my mum, I knew this was the right place for her.
All the staff are fantastic and supportive, they go out of their way to make my mum as comfortable as possible and keep her, not only well cared for but, they actually take
the time to talk to her and engage in her interests with her.
My mum arrived at the home from her previous home with a few skin issues, chiropodist issues and dental issues, these were all being taken care of by the relevant specialists within 2 weeks.
They truly are a great bunch and, unlike others, really do care!

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

What a wonderful review, thank you so much. It is great to read your mum is doing so well thanks to the care of our fantastic team!


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Review from Angela L (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for almost 2 years after he suffered a series of stokes which left him unable to communicate and severely disabled. On my first visit to Kingswood Manor after being shown around and given some expert help from their admin staff I just knew that it was the best place for
my dad to be. The staff are amazing, they are like family to the residents and they couldn't do enough for them. They have fabulous activities and even during lockdown I can rest assured that my dad is getting the safest and best care I could possibly hope for. As hard as it's been not visiting him the events coordinator has gone above and beyond to facilitate calls and window visits and the carers nurses and all the staff have been helping entertain the residents and do their hair and nails, they should all be very proud of what they have accomplished. I am so happy my dad was lucky enough to get a place here so a big thank you to everyone at Kingswood you are an amazing team.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for your comments - the team will be thrilled to see what a positive impact they have not only on residents but relatives and friends as well.


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Review from Ian P (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kingswood Manor for almost 3 years. She has had ups and downs but I can honestly say that the staff at Kingswood work extremely hard at caring for her, they never give up.
Recently Mum fell and broke her hip and needed to go to hospital. She is 93 with dementia and it
suprised me just how many people started to write her off, but not at Kingswood...they brought mum back to her old self with excellent care and targeted stimulation.
Having to deal with COVID has brought it's additional pressures on the managers and staff, but they rose to the occasion and as of now have kept Kingswood COVID free. We cannot thank them enough.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

What a wonderful review, thank you so much. I'm so happy to know that your mum is doing so well at Kingswood.


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Review from Ria K (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum’s health began to deteriorate 2 years ago and we were no longer able to meet her needs at home. She was initially extremely reluctant to consider residential care however it became apparent that it would be her best option. I looked at several homes before deciding to wait for a place for her
at Kingswood. She will have been a resident at Kingswood for 2 years at the beginning of October.
I am so happy at how well my mum has settled. She has made friends and is happy. The Kingswood staff are just wonderful. I was happy with her care and how well stimulated and entertained the residents were prior to lockdown. However since COVID-19 took hold, the staff have earned my unwavering gratitude and admiration. They have been extremely creative in maintaining family contact, this has included personal updates, video calls and window visits. I look forward to a time when I can hug my mum again but in the meantime, I am reassured that she is safe, happy and well cared for.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Thank you so much for taking the time to tell us about your mum's positive experience. We are all in admiration of the team members, particularly during this pandemic.


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Review from Barbara A (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Kingswood Manor for over five years, she sadly passed away earlier this month. Throughout her stay here, she had a wonderful life, plenty of laughs and lots of love. The staff, really do a fantastic job, they really do care about their residents, the peace of mind is priceless
for the family. During her last days, the care was remarkable, when family couldn't be there, the staff made sure she was not on her own, music was left playing, staff would be in and out to make sure she was ok. Her passing was made easier, knowing that she was at her home when she died, she fulfilled her wish, and died with all the love and care she needed from not only her own family but her extended Kingswood family. Can't thank them enough, and so glad that Mum had her home here.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Please accept our condolences on the loss of your Mum. Many thanks for taking the time to write this review. It will mean a lot to the team to hear what a difference they make, not only to our residents but also their wider family and friends.


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Review from Angela W (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is palliative care. I would just like to say my experience in dealing with the staff there is they are welcoming, caring and very compassionate. My mum was really down due to her illness. Over the weeks she became more motivated interacting with other residents and is down in lounge most days
and I believe this is due to the caring and motivated staff and the activities coordinator is amazing.

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Review from James B (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Kingswood Manor Nursing Home for 15 months and has settled in nicely. The care staff are excellent and help us in every way which gives us peace of mind. Overall the care is great.

Reply from Honor Keatley, Managing Director at Kingswood Manor Care Home

Many thanks for your review. It is lovely for the team to have their commitment to care recognised.


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Review from Irene R (Sister of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Kingswood Manor for some time before he died in October 2018. He was extremely happy there and my husband and I were very impressed by Kingswood Manor. It is clean, cosy and has a wonderful atmosphere. The staff are caring and committed and the residents are treated like one big,
happy family. There are games and entertainment on a regular basis and there is a liaison between the home and local schools, whose children come in to visit. There are outings to various places and a tea-party on the occasion of a resident's birthday. Relatives are welcome to visit and to join in with the afternoons of singing, carpet bowls, or whatever is going on. The Staff go to the trouble of decorating the lounge for all occasions....Christmas, Remembrance Day, Easter etc. I really cannot recommend Kingswood Manor enough to anyone needing a care-home for a family member.....you don't need to worry if they are happy ....the Staff will welcome you at any time to see for yourself.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

This is a wonderful review. Thank you very much for taking the trouble to explain your experience of the home and how the staff team there go to so much trouble to ensure that every resident and family member is included in the daily life of the home. To hear that your brother was extremely will give our team a real boost and confirm that all they do is so worthwhile. Kind regards


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Review from Hilary D (Wife of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Atmosphere always homely, welcoming, positive and happy.
Fantastic events manager - with many diverse activities every day.
Very professional staff, many with long years of service at Kingswood, that speaks for itself doesn't it.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you for your review, I could not have put things better myself. Kind regards.


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Review from Linda B (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and professional. They treated my father with kindness and compassion. There are many activities and entertainment for the residents. The home is immaculate and beautifully furnished.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you for your review and your kind comments about Kingswood Manor, they are much appreciated. Kind regards.


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Review from Phyllis L (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Kingswood Manor for the last three months.
She has dementia and also nursing care. She has now settled in and the family are very thankful for the care and attention she receives.
The home is very pleasant. Food and drinks are plentiful. Staff are kind and caring and make us
very welcome at all times and keep the family well informed. Thanks to all at Kingswood Manor.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Your thanks are gratefully received. The team work so hard to ensure that residents are happy and settled, it is so nice that their efforts are recognised. Kind regards


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Review from Geraldine H (Sister of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the quality of care both for medical needs as well as social needs. A lovely atmosphere between carers and residents are encouraged to talk and to do things which stimulates the mind, is often fun orientated and gives a sense of importance and purpose to their lives.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you for your kind remarks. There is certainly lots of activity and fun in Kingswood Manor! Kind Regards.


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Review from Audrey H (Sister-in-law of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my sister-in-law every week since she went to Kingswood Manor and I can say home's improved.
I am happy with the care she received and also the staff are amazing, lovely and clean and have lovely gardens.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you for your review, it is much appreciated. Kind regards.


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Review from Joan R (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the carers are very good - excellent activities and entertainment. Mum's room is always clean and tidy with clean bedding etc. Food is very good with choices. Admin staff are always helpful and pleasant. Excellent.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you for your kind comments. Everyone works so hard to ensure that residents and families are happy with all services. Kind regards.


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Review from Ita M (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care at the home good. Many of the carers were aware of my friend's condition. Unrequested, a carer would comment 'oh, your friend is in good form today' or 'your friend is in bed today'. So although they may not have been the main carers they showed concern and interest in my friend. I
observed that they treated her with respect. Sometimes I would take her out in a wheelchair for a short walk - the staff were always happy to help her into the wheelchair even when, latterly, it entailed using a hoist. The activities coordinator was excellent always arranging a varied programme both inside and beyond the home and drawing a local school into a weekly activity. resident benefitted greatly.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Thank you very much for your review. I am sure that all of the team will be pleased to know that you felt that your friend was well cared for and all carers show concern for all residents. Kind regards.


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Review from Syeila J (Sister of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is great, staff although very busy always make time to explain and are so helpful. No special time to visit which speaks volumes.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Many thanks for taking the time and trouble to review Kingswood Manor. Your kind comments are much appreciated. Kind regards.


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Review from Cheryl S (Daughter of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot praise this care home enough. My father was a resident here for the past two years and recently passed away.
The care, attention and professionalism have been beyond any expectations. The nurses and staff devote themselves to every resident’s particular needs. The family atmosphere
radiates throughout and my father was extremely happy in his beautiful surroundings.
There are a constant variety of activities and events, many involving family members, which promotes the residents' well being and quality of life. Family members can join the closed group on Facebook and get constant updates, photographs and news of upcoming events.
The door is always open to visitors and everyone is so warm and friendly, I couldn’t have envisaged finding a care home with such compassionate staff.
I wouldn’t hesitate in recommending this care home, I have nothing but admiration for all who work there.

Reply from Alison Foreman, Commercial Director at Kingswood Manor Care Home

Many thanks for taking the time and trouble to review Kingswood Manor Care Home. Your comments are appreciated and all of the team at the home very much thank you for your kind remarks. Your father will be much missed by all, he was loved and respected. Our condolences and kind regards at this time to you and your family.


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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Kingswood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Kingswood Manor Care Home is calculated as follows: ( (127 Excellents x 5) + (71 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingswood Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (3)

Laura

Laura Parker

Job Title: Home Manager

Joined: 2022

Hello, my name is Laura. I am the Home Manager at Kingswood Manor Care Home.


I have been a nurse since 2009. I thoroughly enjoy being hands-on and developing good relationships with residents, families, and team members. I pride myself on being a proactive leader who likes to bring cheer to the workplace.


In my spare time, I am a keen crafter and there’s never a crochet hook far away!


Layla

Layla Bennett

Job Title: Deputy Home Manager

Joined: 2019

Hi, my name is Layla. I am the Deputy Home Manager at Kingswood Manor Care Home.


I enjoy working with the team to provide the best possible person-centred care for our residents. I worked as a health care assistant from the age of 18 and later gained an honour’s degree in Psychology. Working with older adults and people living with dementia led me to study Mental Health Nursing. I gained experience from my positions as a Nurse, Deputy, and Registered Manager in various care homes and I am very fond of working with the older population and value the experiences and wisdom which they impart. Having family members live in care homes has provided me with insight into what is important to the people in our care, and their loved ones.


I enjoy spending time with my partner and our two cats, as well as our family and friends. I love reading, hiking, mountain climbing, riding, and music festivals.


Karolina

Karolina Walkowiak

Job Title: Administrator

Joined: 2023

Hi. My name is Karolina and I am the Administrator at Kingswood Manor.