Moss View Care Home

77 Page Moss Lane, Huyton, Liverpool L14 0JJ
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9.7 88 Reviews
  • Moss View Care Home, Liverpool
Moss View care home, located in the the attractive, semi-rural town of Huyton, on the outskirts of Liverpool, offers personalised residential, nursing and residential dementia care to older people.

The purpose-built home offers a range of single and en-suite bedrooms, as well as a fantastic wellbeing and activities programme, which includes regular coffee mornings and gardening activities.

The professional care team at Moss View take the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Huyton community, recognising the importance of social connection.

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Care Provided by Moss View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access

Moss View Care Home Reviews (88)

Total of 88, showing 1-20
9.7

Moss View Care Home has a Review Score of 9.7 (9.705) out of 10, based on 21 reviews in the last 2 years. Over all time Moss View Care Home has 88 reviews.

Overall Experience

  • 55
  • 29
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Date Published

88
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Review from F L (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am thankful for the care my mum is getting at Moss View. Leisure activites generate happiness and social interaction. For instance, at the end of January 2025, the nursing home was beautifully decorated to celebrate the Lunar New Year. Residents watched a fireworks display on TV, listened to traditional
folk songs and had Asian cuisine. The lion dance performance by the staff was really amazing. Residents and their relatives greeted each other in a joyous atmosphere and had a cultural exchange happily. The efforts paid by the staff are highly appreciated.

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Review from S F (Goddaughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Moss View, I was extremly happy, pleased and relieved. The cleanliness, politeness and help of staff is next to none. When I arrive on occasion they have sing-alongs and guess who the celebrate is, it's so uplifting to see everyone joining in, including myself and other relatives. They have
a birthday board on the wall of patients whose bday to is with a photo of when they were younger until now, it is so nice. I actually walked out saying to my daughter if I ever need a home put me there.

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Review from G G (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my Mum is getting at Moss View, nothing is too much trouble and the staff keep me informed about her progress and contact me if there are any issues. They obviously care about the residents as if they were their own family. It gives me peace of mind knowing she is being
well cared for.

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Review from Annie J (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum admitted to general nursing care after a short illness.
The care she has received has so far been excellent.
The nursing staff, carers and general staff are kind and patient. Our worries have been listened to and acted upon. Mum has settled and is very well cared for.
The unit is clean comfortable,
light and airy, there is a pleasant atmosphere and visitor are welcomed and encouraged.
Thank you.

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Review from J A (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Moss View Care Home for 3 months before she sadly passed away. I cannot thank the staff enough for the care and kindness they gave my mum and always treated her with the utmost dignity. The nurses are amazing, some of the best I've encountered. You should be very proud of your
staff at Moss View, they are a credit to your company.
I would have no hesitation in recommending your care home.

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Review from M B (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently become a resident at Moss View. Staff work hard to ensure that residents are looked after. They are always welcoming and friendly. There are plenty of activities and all are encouraged to participate. I can leave knowing that she is well looked after and in safe hands.

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Review from Sandra S (Daughter-in-law of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good and the staff.

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Review from Tracey B (Granddaughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, kind and friendly.

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Review from Peter L (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant, friendly atmosphere. Staff always welcoming and keeping residents entertained.

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Review from A P (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault all the staff at Moss View Care home who have looked after my mum from day one. They all take their time to talk and have a laugh with her. She is quite famous in the home, everyone knows her. My mum is settled in her lovely room and I can relax knowing she is safe when I am not around.

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Review from Jenny C (Sister of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great evening entertainment for residents and families. It involved everyone with humour, singing, dancing and lovely food. The staff were very caring and attentive to the residents, making sure everyone had what they needed to join in. Thank you.

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Review from Natalie M (Niece of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has resided at Moss View for approximately one year. Moss View is a very welcoming, friendly, clean and professional home. The staff are extremely friendly and helpful. They show compassion and care to the highest level. Residents are treated with respect and dignity. The events team organised
various activities and events which also included family members' attendance, these activities keep the residents entertained and bring enjoyment to their day. Residents also enjoy various singers who come in to entertain. Also, residents enjoy trips out to various places. It's pleasing to see redecoration of part of the building and gardens.

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Review from Thomas H (Son of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Rooms clean. The activities are excellent. The carers are lovely and the food is fantastic.

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Review from J H (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident with you for the last two years. Mum has recently passed away and the whole family would like to say how wonderful all the staff have been. They have looked after Mum with kindness and empathy. They have been a wonderful support to all of us through a very difficult time. We
would not hesitate to recommend Moss View to people and your staff are a credit to your company. Thank you.

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Review from D H (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to all residents and families are kept fully informed of relatives. Staff are extremely friendly, polite and helpful. Activities are daily for all residents plus events are held for all the family to attend. Cleanliness is excellent together with food. This is an extension to
a relative's home and we are all treated and respected like family. Excellent overall.

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Review from Joeseph M (Friend of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited this home today, and what a lovely atmosphere. The people living there were enjoining a sing-along and doing exercises; everyone seemed happy, and that was also the smiling staff.
They looked after me, offering me tea and biscuits when my friend had some, and even asked if I was staying for
lunch.
I felt very welcome.

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Review from S E (Stepdaughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly atmosphere as soon as you walk through the door and made to feel very welcome. Really pleased with the care and attention my father gets. The activities are 100% excellent. I have sat and watched the residents join in.

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Review from M M (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Moss View Care Home in recent months as in need of nursing care. I was unsure at the time what to expect but in all honesty, I have been encouraged and comforted by the standard of care given to my mum. Entering the home we are always greeted with a welcoming smile and staff
always make themselves available if I need to speak to them. No matter what time of day I visit my mum is always content and well presented. My heartfelt thanks to all the staff at Moss View.

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Review from Jenny C (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to circumstances, this is not the first care home my Mum has been in, but it is undoubtedly the best in terms of level of care and organisation. The staff are always welcoming and polite to us and Mum's room is spacious and clean. All of Mum's needs have been catered for here and her well-being
is regularly reviewed - communication from the home is excellent.

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Review from J R (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been really pleased how the staff look after my mum. She also says the food is excellent.

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Moss View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Moss View Care Home is calculated as follows: ( (173 Excellents x 5) + (70 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 244 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moss View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Moss View Care Home

What types of Care is Moss View Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moss View Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Moss View Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Moss View Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Moss View Care Home to the centre of Liverpool?

4.6 mile(s) as the crow flies, distance by road may be significantly further.