Review from P S (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad was a resident of Moss View Care Home for fourteen months. Right the way through he was cared for and he was treated with respect, dignity and love. We have been always aware Dad was in the right place. The staff have been fantastic.

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Review from Jan D (Daughter-in-law of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience

My mum-in-law has been a resident for a few years and has been well looked after by some wonderful staff. The home has experienced a few management changes in the last few years which, I think, can be unsettling for both staff and residents alike. I hope there will be a long-term manager in place in

future and that the wonderful hard-working staff will be appreciated.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Moss View Care Home

Thank you for taking the time to share your views and for your positive feedback regarding the team at the home, who are committed to providing the best experience possible for our residents. We, very much, appreciate their efforts and the kind care they offer and will ensure your lovely comments are shared with them. With regards to your comments around the management team, although the home has previously experienced some changes in management, we have a permanent home manager in place who has been working within the home for six months. She is committed to a long-term future with the organisation and is ably supported by the deputy home manager and unit manager who are long-term colleagues at the setting. The home manager would be happy to meet with you at any time to discuss your relative's care and answer any queries you may have. We recognise the importance of working in partnership with families and welcome your input.

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Review from Derek Q (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Everyone likes and is taking very good care of my mum on palliative care. All the management/nurses/care workers and other staff help me in looking after my mum.

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Review from Mary D (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

My mum was a resident in Moss View; the care she got was fantastic. All staff were fab, and they had activities for the residents and days out. Cannot fault the staff at all. The management at the time my mum was there until she padded away could have been better. Cannot say what it is like now.

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Review from Michelle M (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

From March 2020 until July 2021 as a family member with my mum living at the care home was scary and uncertain at times living through this COVID pandemic. Since July 19th, life as we know it before (having been visiting here since April 2019) is slowly getting back to some normality. The staff have

been very understanding, showing excellent care for my mum every day. Can't praise them all enough for keeping my mum safe.

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Review from Charles L (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

Moss View Care Home has kept us up to date with my fathers care. One lady has been great at arranging Zoom calls and anything else we have needed to know about my dad. It's been a tough year, and Moss View has reassured us as to my dads care.

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Review from Magaret G (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

This is a lovely home. I feel really at home here. The staff are so caring, nothing is too much trouble and the medication is always spot on.

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Review from L S (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

I had a lovely visit with mum today. It was cold though but she was well wrapped up. I was glad to have a garden visit instead of Zoom.

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Review from Patricia D (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at Moss View for nearly four years now. As a family (sister, brother and I) we couldn't ask for a better care facility. Staff see to all aspects of Mum's care. Physically, emotionally and mentally. Mum has vascular dementia, with a collection of complex health needs and is registered

blind. All aspects of Mum's needs are delivered to a very high standard. All staff have a genuine interest in mum's well being. It brings great comfort to us as a family knowing that Mum is safe and being well looked after especially in these difficult times of COVID and not being able to visit her. I highly recommend Moss View.

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Review from Janet Q (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

I think this is one of the best care homes. The staff are friendly. A nice group of people. They do their best to help you.

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Review from Mark S (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience

Moss View have taken care of my mum for over ten years and still counting, bless her cotton socks.
I would like to inform you that I chose Moss View with my sister during a tormented time.
I have seen many, many care homes and it’s a pleasure to inform you that the care Moss View

provides is a clear standard above the rest.
Staff are so friendly, polite but moreover, it’s the quality of the care that takes my breath away.
Thank you.

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Review from G G (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

The care given to my mother at this care home is excellent. The staff are excellent in the way they deal will all matters of care. The management team, nurses and staff all play their part as a team. They treat my mother with respect and care as a family we are so grateful for that.

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Review from Geoff E (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience

My father was fast-tracked from hospital for palliative care and we could not have found a nicer, more caring place. From the moment we entered the home we felt it was more homely and spacious compared to other homes we visited. A word of advice, don't just go for the homes that show an excellent rating

as others with slightly less good overall scores are also worth considering as they may have been marked down on a minor issue which has since improved, and Moss View is a great example of this. The staff were absolutely wonderful, the rooms were great, allowing us to take personal bits from home including Dad's own TV which he was used to. The food was also good. Initially, Dad perked up, so much so that the manager arranged for one of the staff to escort him to my wedding which was just incredible, and we are so grateful to the home for arranging this. Sadly Dad has now passed on but, boy, he had a very happy last few months thanks to Moss View.

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Review from Margaret S (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

My Mum has been here for a month or so and so far have shown extreme care and kindness to Mum. Regular pad changes and medication on time and very happy with Mum's room location.

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Review from Robert W (Brother of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with care at Moss View. Staff are very kind to all of us. The home has a warm feeling. Would definitely recommend it.

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Review from K D (Son of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Since the new manager, the home has undergone a refurbishment, the place is cleaner, tidier and the staff appear to be happier.

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Review from Deborah T (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience

Extremely happy with Moss View Care Home, in particular, the staff. They go above and beyond with their care and attention. My mother has settled in.
Very happy and have recommended to others.

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Review from Danielle P (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience

Moving mum into Moss View was a hard decision, but we knew we made the right decision during our first visit. There were plenty of activities taking place and staff were so kind and caring towards our family. Mum’s health has improved and she’s really happy here. From the administrator who is a lovely

lady to the domestic staff. Everyone is so helpful we couldn’t have wished for a better home.

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Review from U S (Niece of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience

If anyone should be considering a care home for a relative, please take time to visit Moss View Care Home. My aunt has been a resident at Moss View for 11 years. If it wasn't for the fantastic care she receives she would not be here. She is nearly 95.
The carers are devoted to the needs of their residents,

they are so kind and considerate. 22-months-ago the GP told us my aunt was so poorly, they didn't know if she'd pull through, due to the care she has received she is now the best she has been for years. It's lovely to see her so alert when we visit. All the staff work so hard, they are dedicated to the residents and their families, they are very supportive and helpful, all the staff are a credit to HC-one. A huge thank you to the new home manager who has improved the surroundings in the home in such a short period. New carpets and decoration, making Mossview into a lovely homely care home again. It just feels like one big happy family when you visit.

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Review from Janet W (Wife of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

From the moment we walked in we were met with quiet, confident smiles from everyone. The staff and residents were calm and welcoming. The unit is perfect for my husband. There is enough space for him to roam and sit when he needs to. The room is ideal and looks on a safe secure garden which we can access

easily. All the staff, care, housekeeping and admin know my husband and my relationship to him and care for us both extremely well.

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Moss View Care Home

Care Provided by Moss View Care Home

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