Review from N T (Niece of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience

Made to feel welcome from the start. It was a big decision for us to put Mum in a care home, but when we viewed, nothing was a problem. Everyone is lovely.

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Review from Tom R (Son of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience

My sister and I visit Moss View regularly but we both live some distance away and cannot get to Liverpool as often as we would like. We depend on the staff at Moss View to look after Mum and keep her safe. They do this very well and we really appreciate it.

Our mother is now very (very) old and needs

great care as she is unsteady on her feet. Also, her general condition varies on a day to day basis. The staff at Moss View give her really good support and seem to be very flexible in their approach; they allow days when Mum stays in bed and other days when they help her to enjoy the facilities in the lounge.

Visiting (and parking!) is easy and we are always welcomed by the staff. On occasion, we have been offered the use of one of the small, quiet, lounges to hold a little get-together. This makes for a pleasant and private time which makes a great change for Mum and gives us some "family" time which we all enjoy.

Thank you!

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Review from Linda S (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Our mum was a resident at Moss View for almost 2 years until she passed away on 28th December 2018. Throughout her stay, she received a very high standard of care and compassion from all members of staff, from all departments. Always treated with respect and dignity. Mum was fond of her carers and they

were always cheerful and attentive to her. We will never forget your support and kindness during those difficult weeks during and after her passing.
Thank you Moss View.

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Review from H R (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

Not only do the staff look after my dad but they support and care in their approach to my mum who visits dad regularly as she is obviously under stress not having dad under our care anymore. But relationship with staff has made this situation easier. Thanks to the excellent activity team who offers

such stimulating caring motivation to residents.

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Review from Michael O (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

Made welcome from the start. Feeling like home already. Great support help for our 50th wedding anniversary. 30-40 people came to celebrate in the home.
Staff approachable at all levels.

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Review from Denise L (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My father came to Moss View for the last few days of his life. He was treated with respect and kindness throughout his stay. The staff treated myself and my family very well and nothing was too difficult for them.

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Review from C D (Sister-in-law of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience

My sister in law is in Moss View. She is treated very well and with kindness and respect.
The home is a bit tired re the decor, but improvements are being made, but the most important thing to me is that my loved one is happy, respected and well cared for, which she is 100%.
The staff are all excellent.
Thank

you all.

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Review from J E (Niece of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience

I am happy with the care my relative receives. Staff are lovely and caring, rooms are clean and he is well looked after.
I feel he is safe and content here.
Thank you.

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Review from Alan H (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

Some areas of the building require some improvement.
The management and staff are excellent, giving my mum the help and support that she needs.
Thank you to everyone for their help and support in this difficult time for me.

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Review from Sandra W (Niece of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience

Although Moss View is not as plush as some care homes I've seen, the standard of care and compassion provided by the staff is second to none. My auntie grew very fond of her carers, as they did of her. Despite her old age and frailty being compounded by a very unpleasant cancer, she received the best

of care and attention and staff always found time to speak to me and other members of the family.
We are all very grateful for what they did for my auntie during her final two years.

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Review from Dennis F (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

The whole team at Moss View were fantastic throughout dads almost three years in their care. I couldn't have wished for a more focused, friendly and professional team. They did everything possible to make dads time with them enjoyable. Through the difficult time at the end of his life, they showed great

compassion to dad and also to all visitors and family members coming to see him. Many of the team were very upset when he finally passed away showing just how attached they had become.

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Review from Maxine D (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience

Our dad was a resident at Moss View care home in the Dodd Unit from January 2016 to August 2018. Sadly he passed away on 16th August. I can't compliment the staff enough they are a fantastic caring team. I always felt such warmth within the unit and the staff work so hard in such a difficult job. Our

family can't thank them enough for looking after Dad and us in his final days.
Moss View, you should be very proud of all the staff. They are a credit to you and amazing selfless people.

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Review from D R (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

Warm and friendly reception for visitors. Residents are treated with respect and understanding. Excellent level of attention.

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Review from Margaret R (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

I have only visited a few times but have always been impressed with the warm and welcome reception of visitors.
The large lounge feels lively and homely and the staff are constantly in attendance for residents.
There is a lightness of touch and humour that makes the atmosphere cheerful.

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Review from Y S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care for my loved one.
Since moving in, my mum has been afforded excellent care and support. She is always treated with dignity and staff do everything possible to ascertain her views and include her in decision making.
This support extends to the family too. Staff take time to get to know

mum as an individual and personalise her care to meet her needs. A caring, homely environment.

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Review from D S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience

Moss View is a warm and welcoming home. They look after the residents as if they were a family member. The staff (care workers, kitchen staff, cleaning staff, office staff, nurses) are all approachable, friendly, caring and nothing is too much trouble any time of the day. The residents' rooms are always

clean and tidy.

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Review from G M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

Our mother was resident at Moss View. Her care at Moss View was excellent. The staff with total dedication and love, we, as a family, are so appreciative.
Our thanks to the staff, nurses and everyone involved with Moss View to give our mother the best (very) care and we are so grateful. All round

thank you!!

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Review from Bill M (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

We have been involved at Moss View for about 3 weeks but I have to say we are very happy with the residential care being provided for my dad. The administration and nursing ide of a very high standard and nothing is too much trouble. Dad has settled in a great quicker than we had imagined and we put

that down to the staff who have all been marvellous. Thank you Moss View.

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Review from Jimmy H (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since March 2016 during that time mam has suffered a stroke which has left her vocabulary very limited. My family and I, during the time mam has been here, we could not wish for a better team looking after her. Keep up the good work.

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Review from Andrew W (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since January 2017, a difficult time for the family but the home and staff have been great looking after Mum and all her needs. The very few issues we may have had have all been dealt with an responded to by the professional staff. Mum is very settled and all the staff go out

of their way to ensure she is good 10/10

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Moss View Care Home

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