Review from Tracey W (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

Our Mum joined Moss View January 2018. she is looked after so much we, the family, can't thank everyone enough. Their care is so fantastic we tell the staff every time we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine B (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience

My mum resided in Moss View, Dodd wing for two years up to her death in October 2017. My mum was extremely looked after by the manager and staff of Dodd wing. As a family, we will always be truly grateful for the care she received there. Person-centred care was forefront in the staff's practice.

Not

only did the staff support my mum but as a family, they supported us, especially through the difficult times, and leading up to her passing away. The staff work extremely hard, including the housekeepers and activity staff, and my mum was always spotless, as was her bedroom. My mum loved all the staff and as a daughter if gave me great satisfaction and peace that I knew she was well cared for. Moss View was recommended to me by a consultant psychiatrist, and as we are a family of nurses, we can not praise the staff enough for their true genuineness and professionalism.

Thank you all so very much, we will never forget your kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue R (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience

My mum went into Moss View in October 2017. She has mixed dementia. From day 1, I felt my mum has been well cared for. The staff in this unit are very caring. I feel they know my mum, her personality, her likes and dislikes, the food she can and can't eat. Mum is always clean and well dressed. Her hair

is styled neatly. These are the little touches that make a difference to me. Mum eats well and the food is a good standard. Mum even put on 2 kilos in her first few weeks. If I have any concerns, I can speak to any member of staff and I know they listen and action any worries I have. Any of our family or friends can see mum anytime and nothing is ever an inconvenience for the staff at Moss View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

Really good care home, lovely staff, very pleased. Could not ask for anything better. Care first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen P (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

I can only say positive things. Mum appears to have been very happy during her respite stay. We have not visited as we live the other end of the country by my phone the staff have always been friendly and helpful. My elderly aunt visited and was very impressed - said it was a lovely home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie H (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

So far quite happy with staff new management. Excellent, no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

My mum is very happy at Moss View. It is mostly down to the staff, they are so lovely. She has been in Moss View for over 2 years now.

Mum is in Dodd unit and we are very happy with her care. The décor could be better and needs to be brighter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

I find the care to be of a good standard. Carers are all pleasant and friendly. The care home is in need of refurbishment and looks very drab. The EMI unit does not smell fresh when you walk in and is in need of a deep clean. The tables and chairs and the small kitchen in EMI dining are not clean.

Reply from HC-One, Careline Team at Moss View Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
At Moss View, we have a robust cleaning schedule in place and the domestic team conduct deep cleans of the unit on a weekly basis according to their schedules.
We are in the process of reviewing a refresh for the home and changing the colour scheme within the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven L (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Moss View for 6 years until her death in February. My father has been resident here for 3 years. Moss View's greatest asset has always been the staff. Nursing, administration, and ancillary. They are and have always been efficient, caring, considerate and cheerful. We could

not have asked for more. I have no hesitation in recommending Moss view, to everyone, without reservation

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Friend of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

Family friend not been here very long, however, so far, from very few visits it appears to be a great place. The staff are all very friendly and welcoming and my friend seems happy with the events/entertainment available and has recommended on how great the food is!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George C (Husband of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience

I always found the management and staff to be most obliging and courteous to both my wife and myself.
Their workload is tremendous, having regard to the variety of tasks they have to perform, which they do so cheerfully. Having cared for my wife at home, I can readily appreciate what is required of

them. Regrettably, there were times when assistance was not as readily forthcoming as would be desired due entirely to the fact that like most of the hospitals and care homes, there is understaffing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

Placing a relative in a care home is daunting. We experience all the emotions expected such as worry and anxiety however, we were relieved at finding Moss View. The care home has a lovely atmosphere and the staff are genuine, caring and compassionate, everyone has a smile for the residents and their

families. Every member of staff is fantastic, the carers, the domestics, the kitchen staff and the management all do a wonderful job. The care our dad received throughout his stay was second to none and the family were able to continue being a family without the worry of looking after someone with dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Niece of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience

My uncle has been here since October 16. He has always been treated lovely by staff been on outings and is very settled at Moss View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Son of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

Staff are great. My mother although has passed away now was well looked after by the staff. The home could do with upgrading and all rooms should have vinyl floors because the carpets stink. It could do with a good upgrade on everything food was poor and didn't fit criteria in the brochure.

Reply from HC-One, Careline Team at Moss View Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are replacing the carpets as part of the refurbishment. In the meantime we have purchased a new carpet washer which has eliminated the odours from the carpet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui M (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

My husband moved into Moss View in the summer of 2016. He had terminal cancer and was funded by CHC. The staff in the home provided wonderful care and dietary needs and made the last months of his life as good as they could be. They were also very caring and supportive of me, my sons and our extended

family. The manager and two of the staff attended his funeral which was wonderful and he would have appreciated that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience

We came here after strong recommendations from relatives and friends. A room was immediately made available which was a real bonus - thank you. Although a short stay mum was made to feel at home and we thank you for this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara E (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience

Our mum had been a resident at Moss View Nursing Home for two and a half years until September 2016 when she passed away. Our mum's care at the home was outstanding, the care staff worked to ensure mum and the rest of our family were kept up to date with any reviews and GP visits. Each and every member

of staff could not have done any more than they had to ensure mum's care was excellent. Staff have supported our family as if we were their own. I cannot thank Moss View enough. Oustanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denis I (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience

The staff are hard working, kind and considerate. The home itself requires some upgrading of the facilities, both for the safety of the clients and visitors. Always been treated in a friendly and supportive way. Sometimes the rigorous timetable of changing patients who are incontinent means that they

may be left in discomfort for some time.

Reply from Tracy Johnson, Operations Director at Moss View Care Home

Thank you for your kind comments regarding our staff at Moss View, they work very hard to ensure all our residents are cared for to a high standard.

Regarding your comment that at times you found the support of those residents with continence issues to be delayed, the home is currently reviewing the resident's continence management and liaising with the continence team to ensure our residents are receiving the correct continence products and that staff are supporting them correctly and promptly.

May I take this opportunity to apologise for this shortfall which we aim to resolve expeditiously to the benefit of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stan A (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience

Great, down to earth staff. Hard working dedicated nurses and carers. Always made welcome to visit. My 83 year old visiting Dad is made to feel valued during his visits. Thank you Moss View Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Sister of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience

My sister is a resident in 'Moss View Care Home'. Since she has been there, she has been looked after really well. All her needs are catered for. The staff are welcoming and friendly and if I have any worries they are sorted out. The home is well maintained and clean. The food is lovely and all of the

family are looked after when we visit. There are also plenty of activities for the residents and the families are always invited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Moss View Care Home

Care Provided by Moss View Care Home

Good to Know

Facilities