Orrell Grange

43 Cinder Lane, Bootle L20 6DP
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8.4 6 Reviews
  • Orrell Grange, Bootle
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Care Provided by Orrell Grange

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Bernadette Nuzavazi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
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Orrell Grange Reviews (6)

8.4

Orrell Grange has a Review Score of 8.4 (8.411) out of 10, based on 6 reviews in the last 2 years. Over all time Orrell Grange has 6 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 1

Date Published

6
0
1
6
0

Review from John L (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orrell Gange has cared for my father in the best possible way. All the staff are very hard working, friendly and extremely helpful.
The home is very clean and tidy, and my father recieved the most professional care.
Me and my family are very grateful.

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Review from B H (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’d like to express our thanks and gratitude to you all for the wonderful care you provide to our Dad. We also value the respect and courtesy every member of staff extends to our Mum during her daily visits to see Dad, you really do make her feel part of the Orrell Grange family.
The nursing and
care staff regularly update us on Dad's care. Any concerns are discussed immediately as well as what’s working well for Dad and anything new, the team are trying to keep Dad as comfortable as possible. These are always two-way conversations and are input is always welcome and very much appreciated. Any interaction we have with the sub-teams; kitchen, domestic, laundry, entertainment, maintenance and administration are always polite, professional and nothing is ever too much trouble.
As a family, we are extremely grateful to you all knowing that our loved one is in very safe hands.

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Review from Elizabeth M (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were happy with the care and support that our dad received during the two years he was a resident. His needs were listened to and catered for in respect of where he spent his time and the food he ate. Thank you.

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Review from G T (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff treat residents like family and give a high level of care. Food is of a high standard, always clean. Residents are kept entertained at all times and nothing is a trouble to staff members, I would recommend this care home to anyone looking to place a loved one.

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Review from Maureen C (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The culture, ways of working are excellent. This is due to the manager who engages herself with residents, their families and staff. It is clear her ethics and ways of working feed through to her staff. Mum was treated with utmost respect at all times. Everyone gave their utmost to help Mum despite
her being very close to the end of life. I cannot thank them enough.

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Review from T R (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful care home. We took our dad out of this care home because very very poor management, nursing and admin team. This care home is currently being investigated. Give vaccines without family consent. My dad passed away 2 months after he left here. I have reported this care home to the GMC, NMC, CQC
local MP, and the police. Needs urgent review and new management. I would like to say more but not allow on here, but it is all true. The owners 1st Care Limited do not carry out any independent investigations, they get the staff you have made a complaint about do the investigation.
Please do not send any of your family members here please!

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Current Review Score: 8.4 (8.411)

Overview of Review Score

The Review Score of 8.4 (8.411) out of 10 for Orrell Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.217 for Orrell Grange is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 69 Ratings = 4.217

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.194 Points relating to the number of positive Reviews for Orrell Grange is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 5 Positive Reviews ÷ 7.2 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Orrell Grange

What types of Care is Orrell Grange registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orrell Grange have?

There are 26 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Orrell Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift & Wheelchair Access are some of the Facilities & Services.

How far is Orrell Grange to the centre of Bootle?

1.1 mile(s) as the crow flies, distance by road may be significantly further.