Paisley Court

38 Gemini Drive, Dovecot, Liverpool L14 9LT
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8.4 18 Reviews
  • Paisley Court, Liverpool
At Paisley Court Liverpudlians can find a 60-bed en suite care facilities that looks to offer exceptional care to dementia sufferers, supporting modern independent living techniques and looking to provide as much healthcare versatility as possible.

Other services available at Paisley Court include visiting GPs, physiotherapists and chiropodists, which gives residents' loved ones the peace of mind that any health developments will be recognised and care plans updated to suit.

Paisley Court has comfortable furnishings and a good social atmosphere, with secluded grounds to enjoy during the summer months and many social activities and entertainments.

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Care Provided by Paisley Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shell Birch (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Paisley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,510

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Paisley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Paisley Court Reviews (18)

8.4

Paisley Court has a Review Score of 8.4 (8.437) out of 10, based on 4 reviews in the last 2 years. Over all time Paisley Court has 18 reviews.

Overall Experience

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Date Published

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Review from Ronnie C (Husband of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the care they gave my wife for the 17 months she was on Jubilee Ward before she sadly passed away on the 10th of July 2024, I would also like to thank the team leader at the time for all the help she gave me and my wife and all who made my wife's stay as comfortable
as possible, thanks to you all.

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Review from Elizabeth M (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, the staff are lovely. Safer environment for residents. Always keep me up to date on Dad's progress and health.

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Review from Sue B (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the home for four years and he received the very best of care from all the staff. They always went above and beyond for him, their kindness was always there and their compassion also. I could not fault them on anything, they were always there for our family's needs too. Thank you for everything
you did for him and us.

Reply from Caprice Geisha, Reviews Team at Paisley Court

Hi Sue, thank you very much for taking the time to leave us feedback about your experience. At Paisley Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Mark W (Son of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my dad for 3 and a half years at Paisley Court, the staff have been so helpful towards my family, he’s in the best place and couldn’t wish for a better place for him to be, I really get on well with management and staff.

Reply from Martha Piper, Reviews Team at Paisley Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Paisley Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from S S (Wife of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a bit difficult to give a true review because of the pandemic as my husband only arrived at Paisley Court in February 2020. Then visiting stopped in March. From what I have been able to see, he has been looked after very well but it has been really hard not being able to see him until recently
as an essential carer, which I have been thankful for.

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Review from Linda V (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very kind and very supportive. My husband is well looked after. The staff have all got a sense of humour. By staff I mean everyone. No complaints whatsoever.

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Review from L B (Wife of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paisley Court is excellent, all staff and management go out of their way to help residents and their families. They give excellent care.

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Review from P L (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not concerned or worried about my relative. He is so very well looked after by all the staff. They are very professional and it's obvious that they are genuine carers.

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Review from S J (Wife of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. They have kept me up to date with everything going on during the pandemic. I have no problems with leaving him with the staff whom he loves and he is very well cared for.

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Review from Tina R (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Limited experience due to lockdown but very positive so far!

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Review from C W (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received since joining Paisley Court is amazing. We have never seen mum smile this much in six months since her diagnosis with dementia. The support she is given and interaction is really unbelievably amazing. The staff are all so lovely. She was given an amazing welcome from the
minute she walked through the door.

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Review from Sandy C (Wife of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all staff at Paisley Court. My husband has been a resident for 12 months now and the care he's received is excellent. When he arrived from hospital he couldn't sit up, he couldn't walk and weighed about ten stone. With the care he received from his one to one helped
him gain his confidence and he put on weight.
All staff including the manager, cleaners, catering staff, office staff and also the maintenance men, have a good relationship with the residents, and also the relatives. It is like a home from home. You can add what you like in their rooms, including a tv, a small fridge, and your own curtains, photos on the wall etc. My husband was so poorly when he arrived and you wouldn't recognise him today.
The home is cleaned constantly and does not have a smell associated with care homes, I can't thank them enough.
The manager is trying her best to accomadate relatives with visits from the relatives, but she has to follow the guidance.

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Review from B W (Wife of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Paisley Court welcoming. The staff are very caring and supportive and I can't thank them enough.

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Review from Pamela M (Wife of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Paisley Court for nearly two years now. He is well looked after, his comfort and dignity, as well as safety, are important to me and I cannot praise all the staff highly enough. I am kept informed of every detail however small regarding his care and routine.
Well done.

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Review from Ruth M (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home.
A bright friendly atmosphere.
Friendly and caring staff.
Peace of mind leaving our family member at Paisley Court.
It's good that he is never left alone.
Treated with respect.
Food and drink always available.
Regular day trips out.

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Review from J B C (Husband of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the onset of her vascular dementia after she was sectioned and spent some time in a local psychiatric hospital my wife was transferred to Paisley Court. To begin with I had misgivings about what to expect. We were greeted by the manager, who was kindness itself. She introduced us to the senior nurse
and two carers who took charge of my wife and treated like a friend. To begin with she was treated on a one-to-one basis until she settled in. Since then, the atmosphere in the home has been marvellous and I couldn't find any fault with treatment, care or friendly attitude of the entire staff both to my wife and myself. In Paisley Court you have created a truly friendly and caring home.

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Review from Val M (Wife of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my husband is second to none. All staff from the management to kitchen staff do their utmost to accommodate my husbands needs. He always looks well groomed, which is attributed to the caring staff at Paisley Court.
Because my husband was in a different care home previously. I am
in a position to compare the two, I can honestly say, I can arrive home each day after visiting with peace of mind knowing he is well looked after. Thank you Paisley Court.

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Review from R G (Husband of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and so consistent in their care of my wife and i'm delighted with the new manager. She has improved the running of the home so much its a pleasure to visit.

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Current Review Score: 8.4 (8.437)

Overview of Review Score

The Review Score of 8.4 (8.437) out of 10 for Paisley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Paisley Court is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Paisley Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Christina

Christina Owens

Job Title: Home Manager

Residents are at the forefront of everything we do here at Paisley Court. We consider it a huge privilege to care for them and are proud their families trust us to do this.


I am a registered nurse and have worked my way up from carer to home manager which has been a big career highlight for me. I chose to work for Care UK because I am particularly interested in caring for residents with Alzheimer's and other forms of dementia.


In all care roles, you need to have empathy and patience. Even more so when you support those living with dementia. I find having a good sense of humour helps immensely too.


For me, I think the best part of every day is knowing that residents and colleagues are happy here. Paisley Court is a wonderful home with a great family atmosphere where we support each other in a caring and nurturing way.


In my spare time, I like to walk, swim and spend time with my family.


Frequently Asked Questions about Paisley Court

What types of Care is Paisley Court registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Paisley Court provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Paisley Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Paisley Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Paisley Court to the centre of Liverpool?

4.5 mile(s) as the crow flies, distance by road may be significantly further.