Review from Geraldine W (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

I am aware over the past 12 months Rowan Garth has experienced bad press and as a result, has had the CQC in to inspect. My father became a resident early 2021 and although at first, we experienced a couple of hick ups .. my dad is well cared for and most of all happy which is what we want for our precious

relatives. Today I was allowed to participate in a lovely activity with my father who loved it that much he didn't want to come to his room to see me. I don't think we realise just what pressures nursing homes endure and I am confident Rowan Garth gives my father all they can.

Thank you.

Reply from Julie Veritiero, Regional Manager at Rowan Garth Care Village

Thank you for your feedback, it's great to hear you are enjoying the activities with your dad, we will share this feedback with our team who are very committed in delivering quality care.

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Review from J E (Niece of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience

Where do I begin? I know, do not put your vulnerable family member here. The neglect is astounding. Left sitting in urine-ridden clothes. Clothes missing. Basic daily needs not met such as shaving, teeth brushed or hair combed.

Reply from Stefanie Grant, General Manager at Rowan Garth Care Village

Thank you for meeting with me to discuss your concerns, about your uncle's current care and needs, I can see this review was submitted prior to our discussion, and I believe this was resolved, however, if you have any further concerns please do not hesitate to contact me.

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Review from Tina F (Friend of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

I went to visit my friend last weekend and was astonished at how well and looked after she was. There was a lovely atmosphere in the unit with music playing and staff and residents were signing along. My mind is at ease now. Thank you.

Reply from stefanie grant, General Manager at Rowan Garth Care Village

Thank you for your review. I am pleased you can rest easy knowing yor friend is well looked after. We look forward to welcoming you on the unit again soon.

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Review from K P (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

My mum has sadly passed now, but my mum's records were never kept up to date. We could not access a dentist, podiatrist and physio stopped after 6 weeks and the GP would only visit during a scheduled one day per week which meant my mum had to wait for diagnosis, meds, and pain relief. During Covid

she could not get batteries for the TV remote control and the TV in the main lounge was broken. My mum's clothes were constantly lost (which we did get some compensation for) however her clothes were just piled into the bottom of her wardrobe - not on hangers. Shoes were also lost. At Christmas, the tree was left up and decorated until the end of Feb 2021 - not good for patients with confusion and/or dementia. I really hope that these issues have been addressed for the benefit of others. There were some good staff and the food was excellent but there was no bar or minibus as advertised (2019-2021).

Reply from Julie Veritiero, Regional Manager at Rowan Garth Care Village

We are very sorry to hear about your previous experience of Rowan Garth, we would like the opportunity to hear more about this and anything you feel we can work on to improve the service for others.

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Review from Gillian S (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience

My dad has been in Rowan Garth Care Village for respite. I am confident in the level of care he is receiving. The home is spotless and spacious and beds are changed regularly. Personal hygiene is well catered for. The staff are absolutely lovely and there is plenty of staff around supporting residents.

They make themselves available and take an interest in the client's interests. Nothing has been too much trouble. Communication has been consistent and supportive. My dad likes to eat in his room which has been no problem. However, I was in the communal area one day at dinner time and the care given to residents who needed assistance was heart-warming. I have complete faith in the care and support at Rowan Garth Care Village.

Reply from Sophie Gardiner, Director of Care, Quality and Governance at Rowan Garth Care Village

Thank you for your kind feedback, we are delighted you can see how caring and committed our team are, it's great to hear your dad has settled well, we will share this feedback with the team.

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Review from Valerie J (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

I would like to thank the staff in Moss House for looking after my mum through Covid last year. The staff are very passionate and loyal to the residents and although the home has bad reviews that is not the fault of the staff who try their very best. Dementia is a cruel illness and these people have

to put up with a lot of the residents. My mum has now moved closer to where we live for more visiting and to be closer to her husband in sheltered accommodation.
Please give the staff the credit they deserve.

Reply from Claire Lawrence-Gray, General Manager at Rowan Garth Care Village

Thank you very much for your wonderful review. The team here at Rowan Garth are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your mum will certainly be appreciated by them. Kind Regards, Claire.

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Review from Cath M (Granddaughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

My grandad has been a resident at Moss House, Rowan Garth for nearly two years now. It’s daunting having to place a loved one somewhere that’s not home, but the care that my grandad has received here has been amazing, I can’t fault it. The staff are so caring and have been amazing throughout the pandemic

especially when times were overwhelming even for themselves. They have always accommodated our requests to speak with my grandad or FaceTime etc, nothing has been too much trouble for them and they have at times gone above and beyond for us as a family especially when times have been tough. The fact that we sleep at night knowing how settled my grandad gives us so much peace of mind. Thanks to the staff at Moss House for everything that you do.

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Review from Roxanne C (Relative of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

My auntie was in Trinity House for a short period after a hospital discharge. The staff here were amazing. We were very reluctant to place her in a care home mostly because of the current climate, but after a few days in Rowan Garth, all of our worries went away. We managed to do window visits and they

have a designated room with a screen which we thought is a brilliant idea for safe visiting.

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Review from Sonia N (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

I would like to thank the staff member for the care, help and professionalism for returning mum's watch which was very sentimental and especially losing mum on Boxing Day 2020. Thank you and thanks to the staff at the Oak House unit. Eternally grateful.

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Review from Pam A (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

I would like to recommend Moss House in Rowan Garth Care Village, my Dad went into the care home in 2019 due to dementia. Dad has settled in well and the staff go above and beyond to assist and support him. Dad has problems also with COPD and suffered from pneumonia but since he has been at Moss House

he has only had 2 issues in 18 months. Dad receives his medication regularly. His room has all the things around him that he loves and a tv. Dad always looks immaculate as he has help with shaving and a bath. Throughout the covid issue, they have a pod and keep me updated on Dad on a regular basis, thank you for all your hard work, commitment and caring it is really appreciated.

Reply from Audrey Tan, Operations Director at Rowan Garth Care Village

Thanks for leaving us such a wonderful review, and for sharing your experience with us and the community. We are thrilled that you and your dad have had a positive experience with us; our team will definitely be happy to read what you wrote. Your words reaffirms the hard work they have put in everyday. I am pleased that your dad's problems with COPD has been managed well. We work really hard to ensure a positive experience and wellbeing for our residents. Your review made our day!

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Review from Jane C (Daughter-in-law of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

If you care for the person you are thinking of sending to this home, please think twice then think again! After a very short time, we bitterly regretted it. Sadly she is now in 'a better place'. Thank you for reading this.

Reply from Audrey Tan, Operations Director at Rowan Garth Care Village

Hi Jane,
Firstly, the team at Rowan Garth Care Village would like to pass on our sincere condolences for your loss. Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously and our General Manager and support team are always on hand to discuss any concerns or issues you have. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible, and we feel this is reflected in the feedback and reviews we typically receive. We don't have a record of any formal complaints made by yourself or next of kin, would you be available for a call to discuss in more detail so we can better understand your experience? Thank you again.

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Review from Julie (Daughter of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience

Dad has Alzheimer's, limited mobility, etc. and attended Rowan Garth, Moss House for one week in June 2019. Family members have managed in the past but he needs more specialist care now and we are so glad Rowan Garth was able to look after him so well.
The staff couldn't do enough for him. He was

extremely well cared for and it felt like home from home in his own little room with TV and personal belongings. The staff couldn't do enough to help my dad and make his respite stay happy and a safe place to be in. All his care needs were met and staff listened to any information I had to give to help personalise Dad's stay.
My mum was also reassured and enjoyed the break from being Dad's main carer, it was a very well needed break for her.
Thank you so much.

Reply from Miki, Bloomcare at Rowan Garth Care Village

Dear Julie

We are incredibly grateful that you took time to leave us this feedback.
Our staff team at Rowan Garth, especially at Moss House would be so proud to know that there hard work has been recognised. If we can support your dad in the near future, please let us know, we will always go above and beyond for to provide the best care for our resident.

On behalf of Rowan Garth and Bloom Care, we wish you and loved ones all the best.

Kind regards
Miki

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Review from E C (Son-in-law of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience

The staff on Oak House were fantastic and very supportive of my father in law's condition and were very supportive on his death, but we have not heard one word from the management side of the home (HC1) at the time, we would have thought at least a letter of condolence but it now seems that they are

not concerned even though he lived in there for 3 years.

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Review from Betty M (Relative of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

Care, respect, consideration is always given to our family member. Carers hostess and cleaners always respond when asked i.e bathing, food requirements also laundry person good. Thanks to everyone.

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Review from Stephen W (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience

The care my Mum received at Heather House was excellent. The considerate and caring attitude of the day and night staff during my Mum's say until her death was very professional and the consideration shown to her and her family in her last days will always be appreciated by the family.

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Review from Iona J (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review from Carole M (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

This is the best care home my father has used for respite care. The staff are friendly but very professional and the care they give the residents is second to none. Very clean and tidy in all areas. They treat the residents with care and dignity, I couldn't fault them. This home had a really bad reputation

but, since another provider has taken over, it has been turned around and is now a wonderful residential home. I would highly recommend it.

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Review from Brian C (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum treated very well, seems very happy and relaxed. Staff very friendly and helpful.

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Review from Carol S (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

My experience at Rowan Garth has been very good. All the staff are friendly and are willing to go out of their way to help you.

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Review from Caroline H (Partner of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

I visit my partner every day and am very happy with the care provided.

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Rowan Garth Care Village

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