Stonedale Lodge Care Home

200 Stonedale Crescent, Croxteth, Liverpool L11 9DJ
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7.0 24 Reviews
  • Stonedale Lodge Care Home, Liverpool
Stonedale Lodge, in Liverpool, welcomes residential and nursing care needs, residential dementia and nursing dementia care, as well as specialising in the needs of adults with Parkinson’s. Professionals are experienced in respite, convalescence and palliative provision.

The home consists of six self-contained houses, all of which are designed to support unique care requirements, while being bright, spacious and versatile for home life and activities. There is a choice of lounges for socialising and quiet times.

Meals are carefully prepared to suit a balanced diet and personal preference, with hot and cold choices available and cultural taste respected.

There is a ‘Big 12’ calendar that sees a themed event each month, while there are many other activities and interests supported on an individual and group basis.

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Care Provided by Stonedale Lodge Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 180 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stacey Butler (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Stonedale Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,250

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Stonedale Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Stonedale Lodge Care Home Reviews (24)

Total of 24, showing 1-20
7.0

Stonedale Lodge Care Home has a Review Score of 7.0 (7.016) out of 10, based on 5 reviews in the last 2 years. Over all time Stonedale Lodge Care Home has 24 reviews.

Overall Experience

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Date Published

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Review from Maria M (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Stonedale Lodge in 2020. The staff have looked after my husband with care and compassion. My husband is very poor, he is deteriorating slowly and to be honest I would be lost without the staff and how well my husband is treated and looked after.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Thank you very much for your review and feedback. We are here to help in any way we can and are glad that we are able to reassure you that your husband is being well cared for at Stonedale Lodge. Best wishes.


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Review from P M (Niece of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident at Stonedale Lodge for over two years. The staff are very caring and lovely both with her and us as a family. Admin staff who are very knowledgeable and caring. Food is of lovely quality and plenty. Cleaning is of a good level and my aunt's room is always warm and tidy. My
aunt is very happy there. My only concern is very happy there. My only concern is that we have very little communication regarding price rises etc.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Thank you so much for your lovely review and we are absolutely delighted that you and the family feel so reassured that your aunt is being well cared for at Stonedale. We will pass on your kind words to the different departments and to the care team. We will always write to the next of kin prior to introducing any pricing changes which are normally linked to inflation and only once a year. However, feel free to pop into the office any time and we can discuss this or any other items in more detail. Our door is always open. Thanks again for your review and we send our very best wishes.


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Review from Janet H (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into this care home one month ago and I was very pleased with the way staff welcomed him, they all looked after him very well and kept him clean, fed, watered, nothing was a problem for them, 100 per cent those staff when I visited every day did not stop, I personally think they need to
employ two more members on Anderton ward where he was, sadly he passed away two days ago and also when he was in his bed they phoned and I was told I can come in to sit with him. Thank you for everything.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

On behalf of the whole team, our sincerest sympathies on the recent loss of your dear dad. It is really nice to hear that you felt he was being well cared for in his final days and we will share your kind words with the team. Sending our very best wishes to you and the family.


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Review from B A (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother had advanced dementia and lived at Stonedale Lodge until her death in January 2023. The staff tried their best and were very fond of mum but there was not enough staff to look after the complex needs of the residents. Mum was nearly always wet, often without any underwear, frequently dressed
in other residents' clothes, which I really don't understand as clothes all clearly labelled, slippers always going missing and a woman at risk of falls with size 3 feet wearing size 6 slippers. Taken to the hospital numerous times despite the fact there was an Advanced Care Plan. Having said all this which caused huge distress to our family, the staff cared for our Mum and tried their very best against all odds. The administration is another issue. I have been trying to get my mum's overpayment of fees £2544.12 back from Stonedale head office Advinia since January. I have been fobbed off, emails ignored, and written complaints not responded to. All in all an absolute disgrace, no problem taking the fees.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Hello, and our sincere condolences on the recent loss of your mother. Our thoughts are with you and the family at this difficult time. Thank you for your feedback and I want to firstly assure you that our Senior Financial Administrator at Head Office is dealing with the refund as we speak and is going to get in touch with you asap to arrange the transfer of any due funds. Stonedale has recently appointed a new management team at the home and we can only apologise for any issues you previously experienced. The new team bring a wealth of experience and has implemented an improvement plan including the recruitment of more permanent staff and an increased focus on ongoing training and support for all colleagues. The positive effect of the changes has been recognised through recent feedback from CQC. We thank you for the kind comments about the staff members you met. We have been nurturing the talent that we have as well as adding more experienced members to the team. Best wishes.


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Review from Jackie R (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother had advanced dementia and was released to Stonedale, Clifton House after a spell in hospital The actual staff were lovely, caring people but are pushed to the limit due to severe staff shortages. Mum had 6 pairs of slippers go missing and was constantly wearing other people's clothes. She
was wet every time I visited and I often had to change her clothes when I found that she didn't even have underwear on, slippers soaked through. She was being sent to A and E so many times it was totally distressing to everyone despite a written statement saying that this was not to happen. After a CQC inspection, they were put into special measures and caused a great deal of grief and guilt from my family. Mum passed away in the first week of January. We have been trying since then to get the money owed to her. Thousands of pounds, can't get through to head office, promises from Stonedale broken, still waiting. Disgraceful, over £2k for a month.

Reply from Paul Lawson, National Sales Manager at Stonedale Lodge Care Home

Dear Jackie. Our sincere condolences on the recent loss of your mother. Our thoughts are with you and the family at this difficult time. Thank you for your feedback and I want to firstly assure you that our Senior Financial Administrator at Head Office is dealing with the refund as we speak and is going to get in touch with you asap to arrange the transfer of any due funds. Stonedale has recently appointed a new management team at the home and we can only apologise for any issues you previously experienced. The new team bring a wealth of experience and has implemented an improvement plan including the recruitment of more permanent staff and an increased focus on ongoing training and support for all colleagues. The positive effect of the changes has been recognised through recent feedback from CQC. We thank you for the kind comments about the staff members you met. We have been nurturing the talent that we have as well as adding more experienced members to the team. Best wishes.


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Review from George C (Son of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall view of the staff and home is highly impressive. Since the first day Mum and Dad moved in, the staff have been brilliant, showing care in every way. They can't do enough for my parents, which, of course, keeps me happy. To know your Mum and Dad are in good hands is very satisfying in the
sense that they are safe, comfortable and in good hands.

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Review from Joe K (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident on the Sherburne unit, sadly passed away .The staff and management were so helpful and gave myself and my family great support. My mother was given amazing care. She was so happy, had so many friends, they were all like her second family. I would recommend Stonedale Lodge Care
Home to my friends and family .

Reply from David Martins, National Sales Manager at Stonedale Lodge Care Home

Thank you for your kind words. We are very glad that your mum was happy in the home and that the team were supportive of you and your family.


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Review from Debbie L (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was in Dalton house for respite for four nights. Fell out of bed the first night. Left in a wheelchair all day. Most of her clothes went missing. Her room was very cold. Got her out of there on Monday. Had a pad on for two days. They just dressed her in anyone's clothes. Had bed sores. Her
legs were cut where they put pads on too tight. Had a male nurse putting pads on a 92-year-old woman. It is a horrible place and should be shut down. My mum came out worse than when she went in.

Reply from David Martins, National Sales Manager at Stonedale Lodge Care Home

Thank you for taking the time to review the home, we are very sorry that you feel the service was below your expectations, the home manager will be in contact to discuss further with you.


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Review from Eileen M (Niece of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my aunt receives is of a very high standard.
The staff are friendly, caring and professional.
The grounds are immaculate.
She seems happy to live here.
I wouldn't hesitate to recommend Stonedale Lodge Care Home to friends and family.

Reply from David Martins, National Sales Manager at Stonedale Lodge Care Home

Thank you for your kind review and the recommendation. It's great to hear how happy your Aunt is in the home.


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Review from Elaine K (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident of the care home. The short time Mm has been there, just before lockdown, I couldn't ask for better care. Sadden to hear that two mental health nurses are changing jobs. Will two mental health nurses be assigned to the unit; they all work so hard in there, down to the cleaners,
but I feel they need more staff in there, also activities for the residents - a bus would be nice.

Reply from David Martins, National Sales Manager at Stonedale Lodge Care Home

Thank you for your review regarding Stonedale Lodge. You will be pleased to hear that both of the mental health Nurses are now staying in the home. With regards to the activities, we thank you for the comments and will look to review this within the home to improve. Thank you for the kind comments regarding the care team, and I will ensure we pass these comments on.


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Review from Harold A (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in Stonedale Lodge in Blundell House, and the care that he received was exceptional. I can not thank them enough for all the work they did with my father. All the staff, including but not limited to the manager and many more were very welcoming to my dad and me, and I would have
been lost without them. Thanks to Stonedale, I cannot recommend them enough.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our home; it is greatly appreciated. It was our pleasure to care for your father. Your kind words will, of course, be passed on to the Stonedale team.
Regards.


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Review from D B (Cousin of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In dealing with Stonedale Lodge I approve of 90% of things they do and provide. Staff 100%. Sometimes proper things to be relayed to relatives are missed. Activities before lockdown have been reduced, in my opinion, since the first times I visited the home. Overall, I trust the staff to look after my
relative. Which they do!

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our home, it is our pleasure to care for your cousin.
Point noted regarding activities and plans are already in place to improve for this.
Thanks again for your kind words and I will, of course, pass your comments onto the Stonedale team.


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Review from D H (Husband of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife gets cared for very well by all in Stonedale Lodge Care Home and they all do the best and they always have my wife relaxed and comfortable. I get treated very well when I visit and feel relaxed and all other tenants are cared for very well by everyone.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our home it really is appreciated. It is our pleasure to care for your wife. I will of course pass on your kind words to the Stonedale team.


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Review from J G (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Though my mother has early signs of dementia, and the home is making her feel isolated due to Covid-19. I feel Stonedale is the best placement for her in this area and for her and my situation. Staff are very caring and patient with her. Rooms and facilities are in need of an upgrade.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our care home, it really is appreciated. It is our pleasure to care for your mum and I will of course pass on your kind words to the Stonedale team.


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Review from Patricia C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Stonedale Lodge for nearly 9 months, after suffering a stroke she is no longer felt able to look after herself. I am amazed at how happy Mum is there, she is in Sherburne House and frequently tells me how lucky she is to be in such a nice place. Mum is aware of what's happening in
the outside world but she feels totally safe and appreciates that she is being looked after very well. On her recent 95th birthday she was very pleased to be given a lovely birthday cake, unfortunately, because of Covid-19 we were unable to visit but one of the staff sent us some photos, and a video of staff singing 'Happy Birthday' to her. During the lockdown, I have had regular letters from the manager giving updates on the situation, which have been very reassuring.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking time to review our home it is greatly appreciated. It is our pleasure to care for your Mum and I will ensure that your kinds words are passed onto the Stonedale team.


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Review from Denise A (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent two weeks at Stonedale Lodge for respite care while my sister and I went on holiday.
She was looked after very well, treated with respect and care at all times. The staff were polite, friendly and professional.
Mum said the cups of tea were lovely, plentiful. Also, the food was good
and a variety of meals to choose from.
She enjoyed chatting with staff and a couple of other residents, she was visited frequently by family, friends, also our pet dog Leila, Yorkshire Terrier, who the staff welcomed and other residents were happy to see.
I felt happy to leave mum for the two weeks at Stonedale, she was safe, cared for with respect and well looked after. Her medical history, mobility, medication were all taken into consideration, dealt with accordingly, and considerately.
Daily Activities could be improved plus residents with the ability to communicate could be grouped together for talking therapy time, conversation, getting to know about each other.

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Review from Fiona L (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was here for approx 17 months and her dementia was quite complex. I found the home to be clean and well managed.
The staff were wonderful to mum and I can only praise them for the job they do under very challenging conditions. My heartfelt thanks to the staff.

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Review from W M (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've seen and visited other establishments and found this one to be the most satisfactory. There is a good atmosphere and the staff are good with the residents. The standard of care is very good and staff are always around checking all is fine with each resident. They (the staff) pick up when the resident
is unwell and very quickly and take appropriate action. I think that the care home's success is reflected in the resident's attitude. My mother is happy and well cared for and staff are exceptionally kind and understanding. That is the most important thing.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will of course pass on your comments to the Stonedale team .


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Review from Sophie (Granddaughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dalton House off Stonedale Lodge Care Home were amazing with my nan. She suffers from mixed dementia and as her 23-year-old carer and granddaughter it can be very challenging to care for her and help her with daily activities and needs as she is very proud, but the wonderful staff at Dalton House were
amazing with her during her respite stay. They made her feel comfortable and happy and helped her socialise more, and if it came to the point of actually putting her in a care home I would 100% choose Stonedale Lodge. The staff go the extra mile nothing is too much trouble for them, they make sure the residents are well looked after and I just can’t recommend them enough! Couldn’t thank them all enough for how they cared for my nan! The staff truly do need to be appreciated. Thank you very much for everything Dalton House done. Also, the place is very clean and warming! Just amazing place to be in the sad situation.

Reply from Paul Millar, Sales Manager at Stonedale Lodge Care Home

Many thanks for taking the time to review our home . It was an absolute pleasure to care for your Nan during her respite stay .
I will of course pass on your comments to our Stonedale/ Dalton House team.


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Review from Donna B (Daughter of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at this home now for 2 years and I cannot praise the staff enough for the high standard of care they provide. They go out of their way to look after him and always to the highest standard. He has enjoyed his time at the home meeting new friends, great activities and making good memories.
There is always a great atmosphere and everyone is made to feel welcome. If we ever have any questions or concerns they are always dealt with immediately and they constantly keep me informed of his progress. They have also been a great help to me, as someone who has not had to deal with the care system before - they are always there to answer any questions and have been a tremendous support throughout. I cannot recommend this care home highly enough in all aspects.

Reply from Jan O'Hanlon, Home Manager at Stonedale Lodge Care Home

Many thanks for your lovely review. It means a great deal to our staff to know that we are making our home a great environment to live in and that we are supporting the family where they need it also. I will take great pleasure in passing your comments back to my team.


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Current Review Score: 7.0 (7.016)

Overview of Review Score

The Review Score of 7.0 (7.016) out of 10 for Stonedale Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.683 for Stonedale Lodge Care Home is calculated as follows: ( (23 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 60 Ratings = 3.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Stonedale Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 3 Positive Reviews ÷ 36 = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Stacey Butler

Job Title: Home Manager

Joined: 2025

With over 20 years of experience in the care sector, I have dedicated my career to making a difference in the lives of others. Starting at the age of 15, I have grown and developed in every role, gaining hands-on experience and deepening my passion for quality care. For the past 15 years, I have been a manager, leading teams with compassion and expertise. I hold a degree in dementia care and a Level 5 qualification in management, equipping me with the knowledge and skills to provide the best possible support.


Outside of work, I enjoy walking, camping, staying active, and socializing. Most importantly, I cherish time with my husband and daughter, balancing my love for family with my commitment to care.


Frequently Asked Questions about Stonedale Lodge Care Home

What types of Care is Stonedale Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stonedale Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Stonedale Lodge Care Home have?

There are 180 Single Rooms.

What are the Facilities & Services at Stonedale Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Stonedale Lodge Care Home to the centre of Liverpool?

4.4 mile(s) as the crow flies, distance by road may be significantly further.