Walton Manor Residential and Nursing Home

23 Luton Grove, Liverpool L4 4LG
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7.2 24 Reviews
  • Walton Manor Residential and Nursing Home, Liverpool
Welcome to Walton Manor Residential and Nursing Home, dedicated to providing personalised care tailored to meet the individual needs of each resident. Located in the heart of Liverpool, the home is designed to cater to a variety of care requirements, including nursing, residential and specialised dementia care and also physical and mental health needs.

Walton Manor believes in promoting an active and fulfilling lifestyle for residents. The experienced team not only delivers professional care but also encourages residents to engage with the local community and participate in a wide range of social and leisure activities. Whether it's joining in on group outings, enjoying hobbies and interests, or simply spending time in the welcoming communal areas, there's something for everyone to enjoy.

The team understands that every resident is unique and takes a personalised approach to care planning. Dedicated staff work closely with residents and their families to create tailored care plans that reflect individual preferences, abilities, and aspirations. By drawing upon each resident's strengths and achievements, they aim to establish a care pathway that supports their overall well-being and quality of life.

Walton Manor Residential and Nursing Home is committed to providing a warm, supportive, and inclusive environment where residents can thrive. The team invites you to visit and experience the exceptional care and vibrant community first hand. Schedule a visit today to discover all that Walton Manor has to offer.

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Care Provided by Walton Manor Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Walton Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Walton Manor Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Walton Manor Residential and Nursing Home Reviews (24)

Total of 24, showing 1-20
7.2

Walton Manor Residential and Nursing Home has a Review Score of 7.2 (7.244) out of 10, based on 4 reviews in the last 2 years. Over all time Walton Manor Residential and Nursing Home has 24 reviews.

Overall Experience

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Review from G G (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very caring, loving and extremely helpful, must mention staff are amazing.

Reply from Rachael Clough, Regional Manager at Walton Manor Residential and Nursing Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review from A G (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have expressed severe concerns to the home itself and to the CQC. My parents did not receive good standards of care. There was no toilet first approach and both were left in soiled pads or not hoisted onto the commode; food was delivered on my mother's chest when she was supine, even balanced on
a towel (it was not mechanically possible to eat it); there is no privacy or safety with residents freely wandering in and out of rooms (and one incident with a male resident in my mother's room was even more disturbing). Staff refer to residents as "her" and "she" and were often belligerent. My parents did not have proper bed coverings and dirty pads would be found left in the room. Also having been told I did not need to input my car registration into a machine by the staff admin I am being chased with debt collectors for parking fines for simply visiting my parents - so beware. The CQC rating for this home does not mirror our experience which was absolutely dreadful and deeply concerning.

Reply from Rachael Clough, Manager at Walton Manor Residential and Nursing Home

We take all concerns seriously and are committed to providing the best care for our residents. The claims you have made in this review were, as you say, raised with the CQC and your parent's social workers, who reviewed the care your parents received and the home's practices and found no substance to the allegations. Our management teams constantly reinforce our care protocols, privacy and safety measures, and strict cleaning protocols. I must apologise for the inconvenience regarding the parking which has now been resolved.


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Review from Julie D (Wife of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at Walton Manor for a whole year and during that time had the best care from the staff who looked after him. He was unable to speak but always had conversations with his carers. The chef always consulted him on his choices for meals. He felt included. They have a great entertainment
programme and residents love to get involved in singing and having a dance. The home manager gave the best leadership to a fantastic caring group of staff, many of whom have worked there for many years. The home is a little worn around the edges, but spotlessly clean, I used the sniff test on a daily basis. All in all, I trusted them to look after my husband, who I cared for at home for 10 years. I know that says it all.

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Review from S B (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in nursing care resident at Walton Manor for a year now. All the staff ensure that she is clean, and dressed well every day. I am very touched that thought in her clothes are always matched including slippers. This matters to my mum as she was always dressed smartly. My mum felt the
cold and the staff moved her to another room as it was warmer and closer to the lounge area.

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Review from H J (Granddaughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident since the beginning of June, and as a family, we’re so happy about how much she has settled in and for the care she is receiving. All the staff are lovely and always go out of their way to make you feel happy when you visit, the home smells lovely and is spotlessly clean.
It’s
such a reassurance knowing she is well looked after, would highly recommend Walton Manor.

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Review from Paula J (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Walton Manor Residential and Nursing Home. She has had dementia for two years. Me and my sisters looked after her and dad at home who has also got dementia and other problems. Mum broke her hip which meant she couldn’t return home. When we went looking at many homes for mum it was the hardest
thing to do until me and my two sisters walked into Walton Manor. From the second we walked in and met the manager we knew this was the right home for mum and we felt so relieved. Mum is very happy here she is clean and very well looked after. The home is like a home from home. The staff are so lovely it’s a pleasure to go and see mum now. We take dad in to see mum and he never wants to leave. The room is spotless and bright. The food is that nice I’d eat it myself. We are now in the process of putting dad in here with mum they have been married 60 years. When we take him it’s like they are young again and in love. I would highly recommend anyone looking for a home for their family to look here.

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Review from Thomas W (Husband of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the home was very caring, they made my wife feel so welcome and the staff were really excellent. I would put my wife in there again if needed. I enjoyed going into the garden with my wife, it was really big and the home was clean. My wife was really settled at Walton Manor Residential and
Nursing Home.

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Review from Kenneth F (Son of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Walton Manor for almost a year now. I am so happy to have chosen it for her, it is a very clean place, with a pleasant atmosphere noticeable as soon as you go in, with a wonderful caring and kind staff team who are all professional in what they do. My mum celebrated her
90th birthday in October and the care home staff laid on a lovely party for her. My mind is at rest because I know that she is being well looked after and cared for. I have no hesitation whatsoever in recommending Walton Manor. I thank everyone there.

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Review from William S (Nephew of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank Walton Manor and all the staff enough for what they have done for our aunt while she was at the home nothing was too much while she was at the home the staff always went above and beyond and we will be forever grateful.

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Review from Stuart C (Son-in-law of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for over 2 years now and I would highly recommend. The staff are amazing with her and have been great in such a difficult year. The home has a friendly and welcoming atmosphere and nothing is too much trouble for them.


 


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Review from Michelle B (Granddaughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into this care home back in March last year right before the pandemic started and was made to feel right at home from the get-go. The staff in there are fantastic and she is looked after so well I couldn’t ask for a better place for her to be now. The Activities Co-ordinator and a few of
the other staff have been sending us regular pictures and videos of how she is getting on, as we were unable to visit due to the Covid regulations so that was so reassuring that she was doing ok. They are always finding activities for the residents to do to keep them entertained. She loves being in there because it’s like one big, happy family who are always so helpful and friendly. I would definitely recommend this place to anyone looking for a suitable place for their relatives.

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Review from B W (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Walton Manor a week before lockdown, March 2020. She has dementia and was very agitated and depressed, but due to the care and attention from all the brilliant staff, she is now the happiest I've seen her in a long time. A big thank you to all at Walton Manor.

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Review from Jordan T (Friend of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good friend of mine has been living at Walton Manor now for a year or so after being very ill with her mental health. It was a difficult time for the family coming to terms with putting her in a care home but all the staff were brilliant. I have been to visit many times and the building and rooms
are very clean. My friend always looks clean and well dressed. She is happy here and speaks highly of the staff.

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Review from Shelly S (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was at Walton Manor Residential and Nursing Home last year when Covid hit, she had been at the home for 5 years but she was on end of life in April last year. She was never left alone even though we couldn't be there due to Covid, they kept us updated, nothing was too much trouble and all
the staff went above and beyond. We can't thank the staff enough for all they did, they were amazing and treated us like family.

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Review from Helen B (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been in Walton Manor for over two years now and she’s very settled and the staff are great with her. So happy to be back in visiting after a long twelve months. I can’t thank all the staff enough, for looking after our mum.

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Review from Margaret D (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived here in June 2020, during the covid19 pandemic. She was lost and confused and I am so grateful to all the staff at Walton Manor. They have kept me informed throughout the pandemic with phone calls and photographs of Mum. She is the happiest she has been in years and I am lucky Mum got into
Walton Manor. I can see such a great improvement in her mental health and this is all down to all the staff at Walton Manor. She tells me how lovely her meals are, how the girls do her hair and perfume, how she enjoys music and fun activities. The manager is great as he runs the home like one big, happy family. Nothing is a problem and to see the smiles on staff visits, really puts you at ease. I can go to sleep at night, knowing my mum is safe and well looked after. There is nothing better than peace of mind. Well done to you all at Walton Manor - you should all be proud of your achievements.

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Review from Kenneth F (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the 1st day I stepped into this nursing home I had a very good feeling about it because as an ex taxi driver, I had been in lots of nursing homes and the odour in most of them were not good. I have never experienced any foul smells in this home as it is, in my opinion, very clean and the staff
are always ready to give me information about my 102-year-old mother.

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Review from Kelley B (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for over 2 years now and I couldn't ask for a better place for my mum. The staff are amazing with her and myself and always keep me informed. In what has been a hard year for everyone, they have been a great support and nothing is ever to much for them, no matter how busy they are.
I could not think of a better place for my mum to be and would recommend this home to anyone, as this is always a hard decision for anyone to make when a love one has to go into a home.

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Review from Alyx S (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for nine months now, during the whole pandemic and the staff have been incredible during such a difficult time for everyone. My mum is the happiest I've seen her in a long time, now that she’s settled. The manager is brilliant and really cares for his staff and residents.
He always makes time for me if I need a chat, or have any questions. Every time I visit, my mum's hair and nails have been done really nice too and I know the staff go the extra mile for her. Highly recommend Walton Manor to anyone.

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Review from Sue C (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a great, friendly place, taking care of all my mum's needs. Mum has Alzheimer’s, dementia and other health issues - she has been here for two years and we can’t complain. She settled in straight away and the staff are so good with her and us. They make you feel like it is a big family
home. Obviously, covid has been tough but hopefully, we will be back in there soon.

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Current Review Score: 7.2 (7.244)

Overview of Review Score

The Review Score of 7.2 (7.244) out of 10 for Walton Manor Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.688 for Walton Manor Residential and Nursing Home is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 48 Ratings = 3.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.556 Points relating to the number of positive Reviews for Walton Manor Residential and Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 3 Positive Reviews ÷ 9.8 = 0.306

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Toni

Toni Stirrup

Job Title: Care Home Manager

I’ve been the manager of Walton Manor since 2013. I used to be a Home Office nurse officer at HMP Liverpool and this is my first role in the elderly care sector. At first, I joined temporarily but I enjoyed the work and the people so much that I stayed.


I grew up in this area and I’ve cared for residents who I knew as a child. During my time here, I have worked with my team to raise standards and build camaraderie. I want staff to feel valued and residents to see living here as being part of a big family or community.


I’m proud to say that Walton Manor is a really important part of the community and that staff are happy and settled, providing all-important continuity of care for residents. I hope to be here for many years to come.


Frequently Asked Questions about Walton Manor Residential and Nursing Home

What types of Care is Walton Manor Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walton Manor Residential and Nursing Home provide?

Palliative Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Walton Manor Residential and Nursing Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Walton Manor Residential and Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Walton Manor Residential and Nursing Home to the centre of Liverpool?

1.9 mile(s) as the crow flies, distance by road may be significantly further.