Woolton Grange Care Home

High Street, Woolton, Liverpool L25 7TE
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9.8 39 Reviews
  • Woolton Grange Care Home, Liverpool
Woolton Grange offers a beautiful yet homely environment, ideal for long-term residential care, situated in picturesque surroundings and with award-winning gardens.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home.

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Care Provided by Woolton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Madigan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Woolton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £999
    • Self-Funded Residential Dementia Care from £999
    • RESPITE Self-Funded Residential Care from £999
    • RESPITE Self-Funded Residential Dementia Care from £999

  • We would be happy to discuss our fees with you. Please contact the home for further funding information.
  • (these prices are only a guideline, please contact Woolton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Woolton Grange Care Home Reviews (39)

Total of 39, showing 1-20
9.8

Woolton Grange Care Home has a Review Score of 9.8 (9.793) out of 10, based on 16 reviews in the last 2 years. Over all time Woolton Grange Care Home has 39 reviews.

Overall Experience

  • 30
  • 7
  • 1
  • 1
  • 0

Date Published

39
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Review from Ray B (Son of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a dementia sufferer who had managed to retain her independence until being hospitalised in June 2024 at the age of 91. For the past 6/7 years she has been obsessed by the fear that she would be "put into a home" and has regularly asked me to promise that I would never allow that saying
that she would rather die. The events leading to her hospitalisation confirmed that she needed full-time care and Woolton Grange was chosen.
Despite my wife and I's apprehension it has to be said that the staff, the property, the care and the ambience pervading the home have been life-changing, Mother is happy, safe and extremely well cared for. The best way that I can describe the satisfaction we have with the home life is to quote Mother when recently asked about if she was happy, replied "I am content here" which is a miracle due in no small part to the marvellous staff.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for taking the time to review Woolton Grange so highly. We understand how difficult it can be for a loved one to make the transition into full-time care. This is not an easy decision to make and we know it must have been difficult for both yourselves and your mother. We are thrilled that we could provide your mother with the high level of care and support you expected. Our team will be delighted to hear the kind words of recognition and what better praise could we ask for knowing your mother is content. Thank you for the wonderful feedback and have a lovely day.


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Review from Eleanor R (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died on May 8th. The home manager and her amazing staff took so much care of Mum and us during the days leading up to her death and made us feel so comforted and supported. Despite all that they had to do, nothing was too much trouble, from making cups of tea, to talking to us, taking so much
care with Mum and making sure we were coping. They all felt like family and were there for us no matter what time of day or night. Our family miss them all and we can't thank them enough for the care and love they showed Mum and us. Love to you all.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for taking the time to review Woolton Grange so highly. We are so saddened by the loss of your mum and we understand how difficult losing a loved one is. We are heartened that we could help provide the love and support your mum needed while she was with us and we are comforted by your warm words of recognition. Every resident that joins us here at Woolton Grange becomes part of our family and your mum was no exception. Please do come and visit us soon it would be lovely to see you. Thank you again for the kind words.


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Review from Lynn W (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Woolton Grange for just up to one year. He seems to have settled in well in the new environment. Staff are very kind and friendly towards him. There are activities most afternoons which is great for ensuring his mind is stimulated and he enjoys the music-related activities.
The home
itself and its rooms are extremely clean.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for taking the time to review Woolton Grange so highly. We are pleased you are happy with our level of service. Have a lovely day. Thank You


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Review from Phil S (Son-in-law of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We honestly cannot fault the care that my father-in-law has received since becoming a resident in September. Nothing is too much trouble, the staff are very friendly and provide an excellent level of care for all of the residents.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for your fantastic review of Woolton Grange. We appreciate all feedback we receive and are glad we can provide the high standard of care aim for. Thank You


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Review from Karen S (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot rate the staff and the care that Dad has been given highly enough. The care, concern and dignity that Dad has been treated with since being discharged from hospital in September is exemplary. Nothing is too much trouble. All of the staff are always friendly and approachable and treat
all of the residents with care. The staff, led by the manager have taken the time to get to know Dad and ensure that he is always settled, safe and as relaxed as possible. The peace of mind that this gives us as a family is immeasurable.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for taking the time to review Woolton Grange so highly. We are glad that we can provide the high standard of care we strive for.


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Review from Marc R (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Woolton Grange after being discharged from hospital after a period of declining health after we lost Mum, his wife of 50 years. He has been welcomed with open arms. The staff have taken their time getting to know him and work around his anxieties. I couldn’t possibly thank them enough.
The feeling of reassurance that he is safe and well cared for is unmeasurable.

Reply from Davey Taverner, Digital Marketing Manager at Woolton Grange Care Home

Thank you for taking the time to review Woolton Grange so highly. We are so glad that your dad is being given the high standard of care that we strive for. It's lovely to hear that your dad is so settled. I will share your lovely words with the team. Thank you.


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Review from C M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are excellent, always happy to help very welcoming and friendly and always look after Mum no matter what the days throw at them and some days can be really challenging.
The staff always keep you informed regarding anything concerning Mum.
There are always activities going on for Mum
to enjoy if she wants to participate.
Overall the care is excellent.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review for Woolton Grange. It is great to receive such wonderful feedback about the home. I'll share your kind comments with all the team.


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Review from Andy M (Nephew of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion given by staff to all residents everytime I have been to visit, good to see fun and varied daily activities offered and enjoyed by many residents. Well run value for money care home.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review. It is wonderful to receive such excellent feedback about the home and all the team. I will share your kind comments with all the team.


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Review from J I (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made Mother so comfortable nothing is any trouble. They always treat her with dignity and the other residents. The staff always welcome us and are friendly they are so attentive and always able to spend time talking to us as a family about our mum's wellbeing and welfare.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your mother is within the home. I will share your kind comments with the team.


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Review from Gary F (Nephew of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough, teh manager and her staff have been amazing to my aunt.
Thank you for everything you have done for her over the last 7 months. There is always something going on to entertain the residents here, from singing and dancing and many other activities.
Highly recommended
5 stars.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for your lovely review. It is wonderful to hear how well cared for your aunt is and obviously enjoying life at Woolton Grange. I will share your lovely comments with all the team.


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Review from Cheryl W (Daughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woolton Grange - it's a brilliant care home.
My stepdad is very happy and well cared for.
The staff are all so lovely and welcoming.
There's always a range of activities available for the residents to participate in too. Thanks to all at Woolton Grange, you do a wonderful job.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for your lovely review for Woolton Grange. It is always wonderful for all the team who work so hard to receive such kind comments in recognition of all they do. I will ensure your review is shared with all the team.


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Review from D C (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, friendly staff who work very hard to ensure mum is looked after and all her needs are met.
The management team are very good at keeping myself and the family fully informed of any issues concerning mums health and well-being.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review. It is lovely to receive such positive feedback about the caring friendly team at Woolton Grange. I will share your comments with all the team.


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Review from D H (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was made to feel like part of a family, exactly what she needed; coming from the only home she knew. She has received first-class care from all the staff and management of Woolton Grange. Many thanks.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for you kind review. It is wonderful to hear that your mum has received first class care and been made to feel like part of the family which it what we strive for in all our homes. I will share your lovely comments with all the team.


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Review from M L (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Woolton Grange Care Home. She has Alzheimer's and can be very hard work for the carers, but they are amazing with her. They involve her as much as they can and I have no worries over her being there. Her room is always immaculate. They always get in touch with me as soon as there
are any concerns about her. She feels like it's her home and is very comfortable.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to complete a review for Woolton Grange. It is lovely to receive such positive feedback about the "amazing carers" and that your mum feels that it is her home which is what we strive for. I will share your kind comments with all the team.


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Review from Jacqui S (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at this care home go above and beyond. They are all professional and caring treating residents with dignity. They have a variety of activities each week. My mother and others particularly enjoy the singers that attend weekly and especially the recent trip to the home by the local primary
school children who played games and chatted with the residents.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review. It is wonderful to hear how hard working and professional the team at Woolton Grange is, always treating residents with dignity. We are pleased that your mum enjoys the range of activities provided which are important for the health and well-being of all residents. I will share your comments with all the teams.


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Review from K H (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Woolton Grange Care Home the week before Christmas, following her previous home of 6 years closing down. I was really anxious about mum settling somewhere new but I need not have worried. Staff have done everything to ensure mum is settled and well looked after. Always plenty of
things going on in the home. I am kept well informed and management is easy to contact. Definitely recommend this home

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review for Woolton Grange. It is wonderful to hear how well your mum has settled into the home thanks to the team. I will share your lovely comments with all the team.


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Review from Marilyn C (Sister of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into the home fifteen months ago. during this time the staff have gone above and beyond to take care of him. He enjoys playing dominoes and watching films with the exceptional activities co-ordinator. The manager and the staff are there whenever you need them.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your brother is and that he enjoys the activities provided in the home. I will share your comments with all the team.


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Review from Paula M (Stepdaughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdad is well looked after at the care home. He is happy there. The staff are warm and friendly towards each other and the residents. We have recently attended a family meeting and we are very pleased that the management is now able to plan more activities for the residents, including trips out
and plans for a dementia garden and lots more.

Reply from Lynn Billingham, Business Development Manager at Woolton Grange Care Home

Thank you for taking the time to submit a review for Woolton Grange. It is lovely to hear that your stepdad is so well cared for. As you said in your review more activities are being planned for residents, including a dementia garden.


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Review from Mary E (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest decision we, as a family, had to make was to place Mum into care, made so much harder by the fact covid was about and we couldn't see the care home or meet the staff, in person. Sadly, Mum's dementia progressed very rapidly and she became totally dependant on carers for all her needs and
the staff did not fail her. We could not have asked for better care. The manager and her amazing staff not only went over and above care expected in a residential home to make Mum comfortable, they also took care of us as a family. I cannot recommend them highly enough.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Woolton Grange Care Home

Thank you so much for your kind words, Mary. We really appreciate you taking the time to share your experience with us. We are glad that you are pleased with all the efforts put in by the team here at Woolton Grange. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Review from Jessica E (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan, unfortunately, declined quite rapidly in her dementia and she needed constant care.
Due to Covid, we couldn’t go in. However, the staff are outstanding and comforted my nan and brought us such comfort knowing how well she cared for.

Reply from Param Kaur, Marketing Executive at Woolton Grange Care Home

Thank you for your positive review. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Woolton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Woolton Grange Care Home is calculated as follows: ( (156 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woolton Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Laura

Laura Madigan

Job Title: Registered Manager

Laura is the Registered Manager at Woolton Grange Care Home with 12 years of care experience. Her main interest and experience are in managing successful care homes, and housing elderly and fragile Residents, some of which have mental issues. Laura is committed to providing a high-quality service.


Frequently Asked Questions about Woolton Grange Care Home

What types of Care is Woolton Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woolton Grange Care Home provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Woolton Grange Care Home have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Woolton Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Woolton Grange Care Home to the centre of Liverpool?

5.3 mile(s) as the crow flies, distance by road may be significantly further.