Woolton Grange Care Home

High Street, Woolton, Liverpool L25 7TE
Submit a Review
9.8 39 Reviews
  • Woolton Grange Care Home, Liverpool
Woolton Grange offers a beautiful yet homely environment, ideal for long-term residential care, situated in picturesque surroundings and with award-winning gardens.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home.

Show Woolton Grange Care Home on the Map

Care Provided by Woolton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Madigan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Woolton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £999
    • Self-Funded Residential Dementia Care from £999
    • RESPITE Self-Funded Residential Care from £999
    • RESPITE Self-Funded Residential Dementia Care from £999

  • We would be happy to discuss our fees with you. Please contact the home for further funding information.
  • (these prices are only a guideline, please contact Woolton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Woolton Grange Care Home Reviews (39)

Total of 39, showing 21-39
9.8

Woolton Grange Care Home has a Review Score of 9.8 (9.793) out of 10, based on 16 reviews in the last 2 years. Over all time Woolton Grange Care Home has 39 reviews.

Overall Experience

  • 30
  • 7
  • 1
  • 1
  • 0

Date Published

39
1
3
16
23

Review from Tania C (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had some medical problems (not Covid) during the lockdown and became too frail to care for himself. The hospital transferred him to The Grange, and I was apprehensive as we hadn't been able to look around and choose a care home for ourselves during this pandemic. It was a very worrying time.
I am pleased to say that he is very happy and receiving excellent care - he says it's like a Hotel. My daughters and I Facetime him daily, and he shows us around and tells us of all the wonderful food he is eating and how nice the staff are. I am looking forward to the day when the Virus nightmare is over, and I can go in and meet the staff in person and thank them.

Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for this thoughtful review, Tania. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Woolton Grange were to your standards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline R (Daughter-in-law of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently went into Woolton Grange, the staff and management really helped her settle into this new environment for her after being independent for a long time, due to her having been diagnosed with dementia and it was not safe for her to live alone anymore. The manager and staff team
have made her feel at home, at first. it was very upsetting for her and family, but the staff team have done a fantastic job, and she is now quite settled and getting good quality care. Thanks to all at Woolton Grange.

Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for your pleasant review, Caroline. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Woolton Grange. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home with brilliant staff. My mum is very happy here. Every time we speak to her, she thinks she's in a hotel. A very good hotel with lovely staff. Just can't wait to see her again once this pandemic has gone.

Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you for your positive review, John. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide here at Woolton Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived on the day of lockdown, 23rd March, she was so confused after spending a month in the hospital, but the care team at the care home were fab.
Although we have only seen her room it was cosy, and she liked the furniture.
Mum thinks that she is on holiday with lots of friends and lovely
staff who totally look after her. We have only seen her 3 times and those were socially distanced visits in the garden
The most important thing to us as a family is that Mum feels safe and cared for which she does. The care staff are wonderful, nothing is too much trouble and if we ring to see how Mum is you do feel like the person on the other end really does know your loved one. It's also good to see pictures and videos on Facebook playing bingo, doing crafts and singing. Mum always looks so happy. Spoke to her the other day and she said she had been watching the leaves falling from trees whilst in the conservatory, such beautiful surroundings in and outside. Thanks, Woolton Grange Care Home, which we highly recommend.

Reply from Piriya Suresparan, Marketing at Woolton Grange Care Home

Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Woolton Grange. We hope to continue to provide a positive experience for all our residents and their families at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Brother of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main thing when choosing a home for your loved one; is the staff. Woolton Grange has fantastic staff, very caring and always very helpful. Remember, lush carpets and beautiful decor don't make a good care home, ( it's the staff).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Relative of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the conservatory roof could do with mending, also should the hoist sling be left around the underneath of someone until that person is moved again, or removed straight away? I was visiting one day and 2 carers were sat while I could see a spill on the floor. Bananas and custard, the banana didn't
look too good. Everyone should be involved in activities. I witnessed someone falling in the lounge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Daughter-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Woolton Grange for the last 2-3 months after being unable to manage at home on her own any longer. The care staff have been wonderful, making her feel welcome and caring for her in an exceptional way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet T (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woolton Grange is a friendly well-run care home. The residents are cared for in a safe and happy environment and are treated with dignity and respect by all the staff who work hard in a friendly, kind and compassionate way. They are always courteous to relatives and are professional and polite in all
dealings. A big thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edna S (Wife of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, friendly staff and you can visit at any time. Food excellent, kitchen staff very caring. On the whole, couldn't fault it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N M (Sister of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I can wholeheartedly recommend the personable staff, however, the care home is too outdated, has no facilities to take residents on trips to offer any type of stimulation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Friend of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This resident has worsening dementia. She is generally well cared for and in the circumstances of her dementia and advanced age doing well. The carers worked hard to get her walking again after an infection when walking again seemed unlikely. After 18 months residence, her physical health is better
than I could have hoped for. Despite the confusion, she is generally happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H J (Power of Attorney of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly pleasant staff who show the greatest respect to all residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edna S (Wife of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from the cleaner upwards are all very caring and helpful. The food is excellent, always on time. I couldn't fault one member of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Len F (Nephew of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is 100 years old and needs much attention. She is cared for by staff in a sensitive way and always looks presentable and well groomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alun J (Power of Attorney of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woolton Grange is a very pleasant care home to visit and the residents always appear to be content and happy to reside in a well maintained and caring atmosphere.
The staff are excellent in their attitude towards the residents and visitors together with taking great pride and interest in the quality
of their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren S (Granddaughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is well cared for in Woolten Grange care home. Staff are lovely, couldn't fault staff and carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne S (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for. Rooms are great, staff and carers are always on hand. Management are lovely, can't fault them at all. Food is good, residents are always greatly entertained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I've met are friendly and courteous and seem to show genuine empathy towards all residents. The home is clean and tidy and I would recommend it to friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter-in-law of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was put in Woolton Grange nursing home last year. She seems to have settled in quite well. She enjoys being there and the care she receives is good. The staff are always nice to relatives and respect our privacy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Woolton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Woolton Grange Care Home is calculated as follows: ( (156 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woolton Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Laura

Laura Madigan

Job Title: Registered Manager

Laura is the Registered Manager at Woolton Grange Care Home with 12 years of care experience. Her main interest and experience are in managing successful care homes, and housing elderly and fragile Residents, some of which have mental issues. Laura is committed to providing a high-quality service.