Alexandra Care Home

Park Road South, Wargrave Road, Newton-le-Willows WA12 8EX
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9.5 44 Reviews
  • Alexandra Care Home, Newton-le-Willows
Alexandra Care Home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Martindale (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,350
    • Self-Funded Nursing Care £1,250 – £1,350

  • FNC isn't included in the fees.
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is ample free parking on site.


Alexandra Care Home Reviews (44)

Total of 44, showing 1-20
9.5

Alexandra Care Home has a Review Score of 9.5 (9.514) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra Care Home has 44 reviews.

Overall Experience

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Review from R S (Brother of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care home for 6 months and she has been very happy and well looked after. She has a good relationship with all the staff and enjoys their company. This is a lovely care home but the staff make it something special. By their empathy and care of all residents. They care for the
family and make them welcome.

Reply from Macie Cox, Marketing Executive at Alexandra Care Home

Thank you so much for your lovely review, we appreciate your kind words and I will make sure it is passed on to our fabulous team!


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Review from Richard A (Next of Kin) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised. Very well managed. Despite the needs of the clients, it is clean, tidy and well cared for building, rooms etc. Excellent communication with relatives of clients. All staff willing to go the extra mile (this of course is primarily due to management ethos). An establishment of obvious
care.

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Review from Susan O (Sister of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was placed in Alexandra Care Home for end-of-life care in mid-July. He has told us how happy he is there and that the staff are all helpful and do attend to all his requirements both medical and personal. The food is excellent and so is his accommodation. It is comforting to me that he is
so well looked after at this sad time.

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Review from C C (Granddaughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were able to get Grandad in quickly when he deteriorated. Management and staff are very friendly and supportive. Given the choice of room, nice quality rooms. He is always clean and sitting out. So far very impressed. Thank you.

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Review from K J (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On using Crisis Response for emergency respite for my mother, Alexandra Care was suggested. The purpose was to support my mother due to the family supporting Dad on his sudden end of life. On entering the building, all the staff from care support, domestic, cook and nurses became aware of the situation,
listened and gave me time to discuss Mum's care needs, that she was aware of the situation, so supported my mum from day one. On losing Dad, Mum became end of life and again all staff listened and allowed myself and brother to support Mum 24 hours, giving Mum dignity and respect. Your professional, friendly and caring approach went beyond all our expectations and your concern and emotional support will not be forgotten. Thank you all.

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Review from J J (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came into Alexandra Care Home on an emergency respite while our dad was dying in hospital. She came here on Monday afternoon as he died that evening. As soon as we brought her here she was met with smiling faces who all treated her and us with dignity and respect. Sadly Mum's health deteriorated
and during her final days as a family, we were treated the same. Many thanks to you all!

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Review from M B (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and friendly.

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Review from S D (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Alexandra Care Home for respite. We normally look after her at home but she's coming to Alexandra to let us have a rest. She likes this home better than others she's used in the past and is really settled. We consider it a very clean, well-run and caring home and are happy to give the
staff the highest praise.

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Review from C S (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience, very caring people.

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Review from P W (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Placing a family member into respite was never going to be an easy decision but the staff at Alexandra Care Home have gone above and beyond. They have treated Mum with dignity throughout and provided much-needed guidance and support to us as a family. Knowing Mum is safe and cared for has been a huge
relief. The staff very much act as a team and clearly take time to recognise the individual areas in their care. I have been impressed by the rigour of wrap-around services and support and the team's efforts to create a happy and welcoming atmosphere at Christmas/New Year. With thanks.

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Review from J N (Daughter-in-law of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience to date has been very good. The staff are very good with my mother-in-law. The home is clean, the staff are caring and friendly to both my mother-in-law and to us as her family and visiting is flexible which enables us to see her every day. Her room is cleaned regularly and my mother-in-law
is both safe and well cared for which is very reassuring to us. All they ask is that you do not visit during restricted times so that they can ensure residents are not distracted at mealtimes which we agree wholeheartedly with. They have social and community events on too to enable interaction and to try and keep the mind engaged.

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Review from Janet D (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently being cared for in respite at The Alexandra and the staff have been very kind and welcoming to her. It was the worst feeling in the world taking her there to stay, but as soon as we got into the building, my mother and I relaxed. It is not the most modern place, but it is homely
and has a nice atmosphere with furnishings fitting my mother's taste. There are plenty of staff on hand who chat to my mother all the time and check she has everything she needs. She says the food is lovely and she is fascinated how they use a chair lift to bathe her. She says she has enjoyed the activities too.

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Review from Alan W (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been resident at the Alexandra Care Home for four weeks following discharge from hospital. The first impression of the home when entering was found to be very welcoming from the staff and gives the feeling of quality and cleanliness throughout. The decor of her room is very tasteful and
complemented by quality furnishings. The care and attention for residents from staff (even end of life) is exceptional and dignified and they are always on hand to help with anything needed.

Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you, Alan, for your comments about your recent experience at Alexandra Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Paul W (Nephew of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention that my auntie received during her short time at Alexandra Care Home was fabulous. Although very confused at times and her needs great, every member of the team treated her with care, dignity and respect.
For that, I would always hold the staff here in high regard.

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Review from Chel S (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Albeit the home is decorated nicely unfortunately the resident's rooms are extremely small box rooms. Couldn’t put mums bed in the middle of the room for lifting reasons, it was too small. The en-suite toilet doesn’t allow wheelchair access. Pointless tbh!
More suitable for residential care rather
than nursing in my opinion.
The staff seemed nice and helpful, even handymen always looking to help.

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Review from P K (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for. When I have been unable to visit due to COVID infections, most of the time I have been able to have video calls with Mum. This has enabled me to assess Mum's condition. It is sometimes difficult to get through on the phone. Any issues I have raised have been dealt with promptly.

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Review from G C (Next of Kin) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is most frustrating trying to get access when you have booked a visit, you can ring the doorbell for sometimes 20 minutes before you get a response. I have never got in on time. I don't understand why when your visit time is in the book? This is a problem for most visitors I have talked to.

Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you for your comments about Alexandra Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, so do apologise for any difficulty when visiting. At this current time, all visitors are to present a negative Lateral Flow Test prior to entering the home, so if this test is completed at the home, there can be a short wait time for your result. If you would like to discuss any problems directly, please reach out to us at the home so we can find a solution. Thank you again.


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Review from B D (Son of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am full of admiration and respect for the work that the care and nursing staff carry out at the home. The biggest shortcoming overall relates to communication. It has been difficult to stay in touch with my mum, particularly during periods where no visiting has been permitted. On many occasions, it
has been difficult to get through on the telephone or to contact via messenger. It would be helpful if improvements could be made in this area in future.

Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you for your feedback about our home and your kind comments about our team. We understand that communicating regularly with loved ones is incredibly important, so can only apologise that you had trouble with this. In the past 18 months, the home has purchased two additional mobile phones specifically for relatives, as well as set up a private Facebook group to ensure that families could still communicate with their loved ones on a regular basis. Now that families are able to visit the home again, we hope that any communication issues have been resolved. However, if you are still experiencing any issues, please contact the Home Manager directly so we can find a solution. Thank you again.


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Review from Louise T (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is good. More communication needed eg, after hospital appointments before and after. Staff always friendly and polite. Dad seems to have a good, healthy relationship with all staff.

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Review from J F (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are the main reason for the good review. During the lockdown, they have kept in touch via FaaceTime and the website. My mum has been kept safe, and during recent visits, I have witnessed the kindness and care that the staff have shown to many residents. They have also shown empathy to relatives
who couldn't see their relatives as often as they would like. I can't praise the staff enough. My mum is happy in Alexandra, and that my main focus.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Alexandra Care Home is calculated as follows: ( (75 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.838 Points relating to the number of positive Reviews for Alexandra Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Wendy

Wendy Martindale

Job Title: Home Manager

Wendy is extremely passionate about helping others and providing the best care possible for her residents. With a BSc (Hons) degree in Adult Nursing, she is highly experienced, previously working in NHS trusts on acute medical wards, for Lancashire PCT as a prison Nurse and in various care homes. As well as being a successful home manager at Alexandra Care Home, Wendy also enjoys going on holidays and spending time with her grandchildren and the rest of her family. Words of encouragement for someone looking for the right care home would be: “First impressions are very important. Think whether they would enjoy the atmosphere of the home.”


“I love getting to know our residents, it’s truly amazing what some of our residents have done and what they have achieved in their lifetime.”


Frequently Asked Questions about Alexandra Care Home

What types of Care is Alexandra Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Care Home provide?

Palliative Care, Day Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Alexandra Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Care Home to the centre of Newton-le-Willows?

0.7 mile(s) as the crow flies, distance by road may be significantly further.