Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.4 72 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.

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Care Provided by Broadoak Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patrick Murphy (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Broadoak Manor Care Home Reviews (72)

Total of 72, showing 1-20
9.4

Broadoak Manor Care Home has a Review Score of 9.4 (9.369) out of 10, based on 36 reviews in the last 2 years. Over all time Broadoak Manor Care Home has 72 reviews.

Overall Experience

  • 52
  • 13
  • 3
  • 1
  • 3

Date Published

72
11
22
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37

Review from Sylvia O (Sister of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members including nurses, cleaners and carers, were very helpful and caring. Lovely atmosphere, and a lovely place for a loved one to stay in. Thank you.

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Review from A J (Relative of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Most staff and residents looked dirty, with dirty uniforms. Toilet paper on toilet floors and passageways. Incontinence pads left on the floor of rooms and also left beside sink. One pad found under resident's pillow! Activities are television 24/7 or armchair exercises. Communication poor between resident's
family and themselves, to the point of non-existant. Carers appear to sit around dining tables talking rather than talking to residents or actively doing duties.

Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have also responded to your Google review and your relative's review. We apologise you had concerns around cleanliness, we have discussed this with our housekeeping teams. We reviewed all our staffs' uniforms on site and did not find any colleagues wearing dirty uniforms, but we will continue to monitor this. The unit discussed is managed with the local hospital for residents who stay for a very short time; this unit does have activity staff who focus on activities such as exercises, quizzes and bingo. Our activity team plan a range of activities on our core units such as days out, singers and theatres, however we are unable to plan as such for this unit as most residents would be discharged by the time of the activity. Check out our Facebook page to see all our activities across site.


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Review from S R (Cousin of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication between myself and staff looking after relative. Social services extremely poor. Bedroom not cleaned properly. No attempt made to ensure my relative received her own clothing from the laundry, even though all clothing was named and with the room number.

Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you had concerns about your relatives stay on our step-down unit used in conjunction with the local hospital to help relieve pressure on acute beds. As discussed, social services must move people to suitable placements as quickly and safely as possible, to ensure beds are available for those who need them the most. We apologise you did not find the bedroom to a good standard and had issues with laundry, we have raised this with our housekeeping lead and team. We have also addressed your concerns raised via letter.


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Review from Penelope G (Respite Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good experience. Would have been happier if there had been a way to indicate whether a buzzer press was for an emergency other than a service call.
Also, would have appreciated a wheelchair with leg support as I would then have been able to leave my room.

Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. Your comment about the call bells has been taken on board to ensure future awareness. When the buzzer is pressed, the system creates a general call for assistance but if not responded to within three minutes, it is escalated to a priority call to alert staff. We apologise you did not have the option of a wheelchair leg raiser; specific equipment must be provided by the hospital as we do not provide this. We will pass your comments on to the NHS team who commission the beds.


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Review from John M (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit, Ravon, at Broadoak Manor Care Home is very good. All the staff are caring and very friendly. They all seem to go the extra mile, you only have to ask and it's done straight away. The cleanliness is excellent, the food is lovely from what I have seen, even though it's coming up to Christmas.
The staff all put in for decorations for the Christmas tree and the building.
All in all, the care facilities are excellent.
P.S. My mother always said she would not go in a care home, even for respite, but she is enjoying it.

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Review from J B (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been cared for here since September. All the family agree that the staff are amazing here and they go above and beyond with his care. No complaints.

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Review from Kate S (Granddaughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan only spent several months at Broadoak Manor Care Home, in Havana House, but what an impact the staff had on her and on us as a family. They cared for her as if she was part of their family. Every single staff member in Havana House went above and beyond to make sure my nan felt safe, happy, cared
for and loved. During the last few weeks of my nan's life, they did everything they could to keep up her quality of life taking her the zoo, cinema and letting her come home with family for a few hours when she could and make sure we, as a family could visit any time of the day. Staff all came in to say their goodbyes to my nan, even coming in on their days off to see her one last time, all with tears in their eyes. This was so lovely too see for us, as a family, because we knew our nan had the best care in the last months of her life. Thank you all so much, one staff member in particular and all your team really are amazing.

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Review from Victoria S (Granddaughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't thank the team at Havana House more for everything they did for our lovely nan, who stayed in their care up until October when she sadly passed away. Having to put nan into a home was a very hard decision for the entire family and you can go from being worried to lots of guilt, but visiting
nan throughout her stay and then the time we got to spend with her in her final weeks, you could clearly see how the staff treated nan in the most caring and loving way. All of the staff who support the patients and the up keep of the facility are so friendly and welcoming and made time to speak to you when passing. During nans final days, seeing staff coming in to say their goodbyes, some even on their days off was just incredible to see and made us all, as a family, beyond grateful nan was placed in Havana House. The care and attention they gave us all, to ensure we had what we needed whilst with nan, was second to none. Thank you to one staff member in particular and the entire team!

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Review from Z A (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family will always be forever grateful for the amazing staff in Havana House and the care they provided for our gorgeous nana. She was made to feel at home and settled here almost straight away. One staff member in particular and her team went above and beyond, for not just our dancing queen
but for the whole family also.
Thank you from the bottom of our hearts for everything.

Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your nan received at Broadoak Manor care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Emma A (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Havana house at the beginning of this year. She unfortunately lost her battle with dementia recently, the staff here are unbelievable. Like nothing I've ever seen before in the care industry. I myself having worked in care was blown away by how personal my nans care felt. During her
last days, staff were coming in on their days off to say goodbye. As we sat at her bedside for days on end, they couldn't do enough even getting us out the room for 10 mins while they set up a surprise afternoon tea for us to share as a family. There are too many to name but one staff in particular and her team are in my opinion the most incredible people. It's so comforting to feel like in her last months she was as loved by them as she was us. We are forever grateful to you all.

Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your nan received at Broadoak Manor care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Susan R (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Havanah House at Broadoak Manor Care Home, I would definitely recommend.
My mum was there until her death on 7th Cctober 2024 and she loved it. The staff from cleaners to nurses are amazing, they were thoughtful kind and always attentive to mum and kept us informed of everything.
She didn't like to be on her own and every time we went to visit (which was at different times and unannounced) there would be always someone sitting with her. Havannah House has a lovely family feel always clean and welcoming and mum loved the activities and days out. We always felt comfortable visiting. During mums last days, the staff could not do enough for us with cooked breakfast, tea, coffee, juice and sandwiches for lunch. They really made what could of been a horrible experience into a peaceful and loving one. I really feel like we owe all the staff so much as they made mum feel safe and loved when we weren't able to be there. I will be forever grateful to you all. So from bottom of my heart thank you.

Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for sharing such positive feedback about our home. We are pleased to hear you were very happy with the quality of care your mum received at Broadoak Manor care home, It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from M M (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from hospital to Ashton House in Broadoak Manor Care Home in St Helens. We had three social workers and felt Mum was being left in limbo. Management and staff have been so caring and supportive to not only my mum but to all of her family.
The professionalism and caring from cleaners,
carers, nurses and management has given me hope again. This is how all care homes should be. Thank you to everyone looking after my mum.

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Review from Eric M (Respite Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been very pleasant towards me, I can't fault anything.

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Review from E B (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a lot of bad experiences with care homes, and Broadoak Manor has been a breath of fresh air. The staff treat Dad like a person, not just a bum on a seat. It's the little things I appreciate like he is always wearing his glasses, and they are always clean. Small things like that show the level
of care the staff have for the residents. Any concerns we have are taken seriously and addressed immediately. Could not recommend the dementia unit enough. They are amazing.

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Review from J B (Wife of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Havannah House are hardworking and caring. They treat my husband as a highly valued member of the unit. Since being here, they have been instrumental in healing a grade 4 pressure ulcer on his heel acquired in another home. Despite the difficulties they face each day, they remain calm and
polite. My husband has improved since being here. At the risk of sounding dramatic, but they saved his life. I would definitely recommend this unit.

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Review from Carol K (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in residence for four weeks, and I can't say how amazing Havannah House is. All the staff are amazing, smiling and happy all the time. The care my mum is receiving is first class. Long may it continue.

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Review from Hilda M (Sister of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so glad my brother is in such a care home, they are all so kind and I know he can be a handful at times.
He has improved a lot since he's been there and they take him out on trips now and then which is good for him.
Thank you all.

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Review from Susan L (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have resided at Broadoak Manor Care Home for approximately four to five weeks (Ashton unit). I have only experienced good. I made myself at home after about two days, helped greatly by staff, make me feel looked after and cared for.
I also made some friends amongst some residents.

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Review from C C (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband had vascular dementia. A patient in this care home. Paying over £5,000 a month, basic rooms, no ensuite. Often short-staffed on his unit. They used agency staff a lot. He lost weight, fell a few times, slept a lot in his day clothes, at night, left in wet/soiled pads which I changed myself
very often. I was a regular visitor, almost every day. In October/November 2023, new alarm systems/pressing pads were installed in bedrooms and corridors. On 24/11/2023, my husband got out of bed into the corridors in the early hours and fell very badly. Why wasn't this activated? Where were the staff? He was taken to A&E where it was found he had a fractured hip, they operated on him the next day. He went downhill from there and died on 25/12/2023. He was 89 years old. I reported the fall to social services at the time. I also complained by letter to their head office in Darlington. I never got an answer or an apology.

Reply from Clare Sheehan, Careline Advisor at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry this was your and your late husbands experience. With complete transparency, it seems that your letter was received but incorrectly processed during our transitioning from our old system to the new one. Please be assured we are now looking into your concerns raised and will respond in due course following a full enquiry.


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Review from J J (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff on Havana Unit to be very pleasant and go out of their way to help service users and their families with any help they need etc. I have seen staff hugging service users when they're upset or distressed, I think that is so lovely of them, and I would recommend Havana Unit to anybody
who needs to go into a nursing home. Staff dance with their service users and make them feel loved and surely see them as family, this is so lovely to watch from a family's eyes, makes their stay so much easier knowing they are well looked after and loved. Thank you.

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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.369 for Broadoak Manor Care Home is calculated as follows: ( (269 Excellents x 5) + (90 Goods x 4) + (29 Satisfactorys x 3) + (11 Poors x 2) + (21 Very Poors x 1) ) ÷ 420 Ratings = 4.369

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.


Frequently Asked Questions about Broadoak Manor Care Home

What types of Care is Broadoak Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadoak Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Broadoak Manor Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Broadoak Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadoak Manor Care Home to the centre of St Helens?

1.1 mile(s) as the crow flies, distance by road may be significantly further.