Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
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9.4 72 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.

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Care Provided by Broadoak Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patrick Murphy (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Broadoak Manor Care Home Reviews (72)

Total of 72, showing 21-40
9.4

Broadoak Manor Care Home has a Review Score of 9.4 (9.355) out of 10, based on 35 reviews in the last 2 years. Over all time Broadoak Manor Care Home has 72 reviews.

Overall Experience

  • 52
  • 13
  • 3
  • 1
  • 3

Date Published

72
11
22
35
37

Review from A C (Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was a resident for 7 months, then I was told I had to leave due to two night staff who got together and lied. Pretty disgusting everyone in the home staff, and residents knew me. It was a disgusting accusation. But the manager knew the truth but needs the night staff. I suffered terribly, I even contemplated
suicide. But I was weak and didn't want to hurt my family. I hope this company starts to understand their business. And realise. You are in the care business so care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for your numerous reviews, we value all feedback as this helps us to improve our service where required. The safety and well-being of our residents and staff is of the utmost importance to us. We have a zero-tolerance policy to ensure this safety practice is upheld at all times. Any further reviews will not be responded to.


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Review from I L (Respite Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my short respite stay at Broadoak Manor Care Home. The staff were wonderful.
Room comfortable, staff were great.

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Review from R H (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team of people, from the whole team from the top down, cannot fault you! My mother, who was in for a few months after getting discharged from hospital, was cared for, respected and loved by highly professional and caring staff. My mum was treated with dignity. Nurses are great and deliver holistic,
patient-centred care. They involve the family. Also, the healthcare assistant team are exactly the same but they are also the hardest working healthcare assistants I have ever known. Thank you.

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Review from Charles F (Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy experience.
Thank you!

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Review from Paul A (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never eat the vegetables because of the overcooking and lack of taste. I like to eat fresh fruit but it's only available three times a week on average. Quorn mince I won't eat because it's 80% mycoprotein and mycoprotein is made from fermented fungi.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We will share your comments with our catering team who will be happy to source an alternative to the brand you have mentioned. We have also asked the team to ensure fresh fruit is available daily and apologise for any inconvenience this has caused. On behalf of the home’s management and staff team, we hope you enjoy the remainder of your stay.


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Review from C W (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care take of Dad. Friendly staff, nice atmosphere and clean. Staff are keen to listen to relatives about care/medical history and to act on details given - very much appreciated. Dad was keen to get home but said "if you were going to live in a care home, this would be a good place to be".

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Review from Gaynor H (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t thank the team enough at the Havannagh unit where Dad stayed for a week respite. Dad settled quickly and the experience was a very positive one. Every single person we met was kind, caring and treated Dad with respect. We were allowed to visit as often and when we liked which was particularly
reassuring for mum. Thanks to all involved for all your hard work.

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Review from Ian P (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't believe how clean the place is! Wonderful, friendly and helpful staff. Nothing too much trouble. My friend was completely at ease the whole time she was there. Lovely surroundings. Lovely rooms including bedrooms.

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Review from Carole B (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a massive stroke and was critically ill. She recovered well enough to attend Broadoak Manor Care Home pre-discharge. She was upset at first and it took her a while to settle in but after a few days, she made friends with the staff and residents who were absolutely amazing. There were helpful,
friendly and very caring and Mum called them her friends. When Mum was finally discharged there were tears all-round, Mum and ourselves cannot thank the manager, nurse, carers, cleaners and occupational therapists enough. They helped immensely with her recovery. Thank you so much.

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Review from M G (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have a lovely and caring manner. All residents have a smile on their faces and often have impromptu sing-alongs. Management keep you informed and as per care staff. Nothing is of trouble to them. Mum has been safe and well looked after during respite care. Thank you to all staff at Ravenhead
Block and also to the higher management team, thank you again.

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Review from M S (Daughter-in-law of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only moved into Broadoak Manor recently after being in hospital for six weeks. We have been shown the utmost respect and courtesy by all the staff. My mother-in-law has settled in well and the family have been kept up to date with her care. It has been a very easy transition.

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Review from Gail F (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadoak Manor has proved to be an outstanding care home for my dad. I couldn't of asked for better care and attention. The staff are professional, very kind and genuinely care about my dad. They have also taken care of myself and my family.

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Review from S M (Regular Volunteer) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Havanagh unit are excellent - very caring and supportive - always ready to listen and explain. Their compassion and patience shines through in what are obviously difficult circumstances with the residents they are working with. I would highly recommend the home and unit to anyone.

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Review from Geraldine B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Broadoak Manor Care Home from hospital on end-of-life care but the staff have brought my mum's health on so much that she is like the mum I knew before she went into hospital. I am so made up and my mum seems so settled here, that is such a relief for me and my family.

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Review from L M (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother has agitated Alzheimer's. I have found that the staff do not interact much if at all with the residents. Spending a lot of time either on their mobile phones or outside. Some of the staff are friendly, and the lounge area is clean but on numerous occasions, I have found Mum's room to be unclean.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Broadoak Manor Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Broadoak manor at Patrick.Murphy@hc-one.co.uk so we can explore these issues in more detail.


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Review from A H (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother (a hundred and one years old but mentally completely engaged and knowledgeable) was transferred ten days ago from the rehabilitation unit to Broadoak Manor as she needed physical nursing and support.
I and the family can’t speak highly enough of the care she has received. They have cared
marvelously for her physical nursing needs whilst respecting her mental capacity and her emotional strength.
It’s a fairly unusual combination of age, huge physical challenges, mental capacity and lucidity and emotional awareness.
Broadoak Manor staff have been remarkable in their ability to support her physically, mentally and emotionally and us too as a family!

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Review from Derek S (Relative of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, clean surroundings and welcoming staff who were very caring to residents.

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Review from Christopher B (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care afforded to my late father during his 3 years as a resident of both Ravenhead House and Havanagh House. I was so glad to have settled my father in residential care initially, then to find that when he needed nursing care it was available on-site. All staff members
treated him and our family with respect. The place is spotlessly clean and is a pleasant, peaceful environment. My Dad's every need was catered for, the staff got to know and like him and even took him on a trip to Blackpool illuminations in November 2022.
Thank you to the wonderful people who worked tirelessly through the pandemic to maintain that outstanding care. You truly are remarkable!

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Review from Lynda S (Sister-in-law of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, very professional and so caring. We were always welcomed. Nothing was too much trouble. I would like to mention a staff member who stayed with my sister-in-law when she took her last breath, as we didn't arrive in time. A special mention to the carer for being a wonderful support
during this stressful time. Thank you to all the staff and keep up the good work.

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Review from Andrea H (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Broadoak for respite, what a lovely place and lovely carers. Can't thank them enough for how they looked after, her while I had a break. So friendly and thoughtful so would recommend anyone taking their loved ones there, thank you.

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for Broadoak Manor Care Home is calculated as follows: ( (259 Excellents x 5) + (89 Goods x 4) + (29 Satisfactorys x 3) + (11 Poors x 2) + (21 Very Poors x 1) ) ÷ 409 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.