Review from C B (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience

I am overwhelmed regarding the care and attention the staff display towards my dad and other residents.
All the staff are super special, so king.
As an ex-NHS nurse, I am so impressed with the love and attention given to my dad. He is very precious to me! If he is happy, I am happy.

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Review from Jennifer R (Next of Kin) published on 13 December 2022
Submitted via Website • Report

Overall Experience

I'd like to thank all the staff at Broadoak Manor. I wish to say they are a lovely bunch, from the caring nurses, the helpful managers who haven't been able to do enough for us when we have needed information and help. Through to the carers the activity co-ordinators, the kitchen staff maintenance and

cleaners who do a thorough job and also the admins. I have to say having had contact with them all over the years how much they have impressed me with their professionalism and attitude, nothing has been too much trouble. Everyone has treated myself, my husband and all my family with the utmost respect. My late mother was treated amazingly with love and dignity. Nothing was ever too much trouble. I appreciate every single one of these hard working beautiful people. I would recommend this home to anyone looking for a lovely stable environment for a loved one, you won't be disappointed.

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Review from J S (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My Mum went into Broadoak Manor Care for respite in August 2022 and has now become a permanent resident. The setting in which the care home is situated is tranquil, with well-kept gardens. The staff are caring and engaging with the residents, which makes me feel comfortable that my Mum is well cared

for and safe in the home. Mum is never distressed and seems to have settled into the new surroundings. The staff are happy to discuss Mum's progress and care, plus value my thoughts and appraisal of how mum is doing. I would recommend Broadoak Manor Care Home as a good care home for family members.

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Review from P D (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

I would like it known that Broadoak Manor's management and staff go over and beyond what is expected. My mum can be a little difficult at times because of her dementia, however, she is always treated with dignity, love and care. All of which leave me feeling content.

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Review from Michelle R (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Havannagh House was my dad's home for 6 months. He was given high standards of care up until he sadly passed away. We were always informed of updates every step of the way. As a family we were also treated with respect, able to visit our dad whenever we needed to. Nothing was ever too much trouble.

As a family, a thank you will never be enough. In my dad's last days, we were able to sit out in the garden as a family, but we were still close to him. Thank you for all the care you gave to my dad and his family, we will never forget you.

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Review from Shirley m (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience

Havannagh House was my mums home for four years until she sadly passed away peacefully aged 90. This felt like her home where she was given the highest levels of care and shown love and respect. She was so happy there due to the staff who are chosen carefully. Staff are knowledgeable of Alzheimer's/dementia

too, giving them a great understanding of how to treat residents. This is a happy place with a real positive vibe. Thank you Havannagh House so glad we found you.

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Review from Hilary J (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience

My mum's home of almost 4 years was Havanagh House. She was placed there because she was 'difficult'. She spent her last years wrapped in nothing but love and kindness, receiving all the care we couldn't provide. Even during lockdown, the staff made every attempt to keep us 'connected' and there have

always been regular updates on her care. The staff were her family and she felt safe and loved.

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Review from C R (Daughter-in-law of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has resided here for 3 years. Always clean and tidy. The staff are welcoming, happy, nicely dressed adn well groomed. The meals are varied and look nice. Kept updated by phone re wellbeing and care plan. We feel she is well looked after and all her needs are met. Covid regulations adhered

to.

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Review from K M (Husband of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience

My experience when visiting Broadoak Manor is excellent. My wife who has been a resident for 8 years has been treated by all the staff with care, support and dignity.

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Review from Gill S (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

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The staff at Stapley were very kind to my mum during her 8 years there. They treated her with dignity and with extreme patience especially over the last couple of years. Sadly mum passed away in March but in her last few days, they were lovely. We will never forget their kindness.

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Review from N F (Wife of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

The staff are welcoming and seem to take careful care of the residents. When they can, the staff do try to talk to the residents and assess how they feel if they have just arrived and unsure, but after a short period, seem to settle in. The staff do help them to befriend others already there, which

helps the new comer. If there are any problems, such as help with dressing are covered, and assistance is given. When possible to talk to the residents, particularly if they have just arrived in the past few days to help them to settle in.

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Review from Angela W (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

My husband was admitted as an emergency respite resident on 20/1/19. I was very upset at the time so all this was new to us but the staff were very good and I found a lot of comfort knowing that he was in a safe place and being well cared for. Nothing is too much trouble for all the staff and my husband

is treated with dignity at all times. They are all doing a wonderful job.

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Review from Roxane M (Daughter-in-law of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience

From the first visit when we met the admin staff and were shown around Broadoak Manor we knew this was the right place for my father-in-law.
Havanagh House (one of the bungalows) is a friendly and stimulating environment for residents with dementia set in lovely grounds. The staff demonstrated a

professional manner, being caring and friendly whilst observant of need. Any needs were identified and acted on quickly. Information on his previous life was requested in order to give personalised care. Rooms were clean and personalised and the corridors were filled with items to stimulate residents. Staff were always able to discuss what foods he had consumed that day and of his mood and well being.
The environment of Broadoak Manor felt like a proper home. Relatives were made welcome and included in activities. At each visit, staff were observed interacting with residents and families.
It felt that we were leaving my father in law in safe hands when we left.

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Review from Steven R (Son of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience

I want to thank the staff for their warm welcome, help and support during my mum's recent stay. This was our first experience of respite care and the staff made us all feel comfortable and supported. We are very grateful.

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Review from Sharon S (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

I have completed this review as my Dad has Alzheimer's and terminal stomach cancer and recently came to stay for respite. He has been well looked after and welcomed. The staff are very caring and have fun and laughter in abundance. Boundless energy and compassion for all who stay there. My Dad's needs

are attended to well on a daily basis, he is very confused but shows his love and gratitude to the staff openly so we know he feels secure in their care. Lots of structure to his day helps and company, but if he wants peace and quiet he can have that too.

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Review from Susan C (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience

My Mum has been in this care home since May, she is extremely happy and settled. There's always a friendly atmosphere. The carers are always very approachable, going out of their way to help you the best they can. They are also very kind, caring and patient meeting all Mum's needs. The home itself offers

lots of activities to ensure that no one is lacking stimulation. I would highly recommend this home to anyone.

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Review from Susan J (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

The care in Havannah that is given to my mother is excellent. She is very happy here and has been a resident for three and a half years.

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Review from Stan A (Husband of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

A nice relaxing time when here no complaints.

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Review from Linda F (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

My dad needed 24hour care after neglecting to eat at home. Dad's first day at Broadoak, he was offered his dinner by the chef. My dad tucked into his meal, was offered a second helping, he finished it with a smile. He of, course, had moments when he was unsure. Support for him was from staff and residents,

who reassured him. His first night he was helped to bed, the carers plumped his pillows, adding an extra one at his request. He told me he loved his comfortable bed and was in heaven when in it. The carers always remembered to make him comfortable. My dad visited the theatre, went on minibus rides. He was also taken around the gardens at Broadoak, every day, one to one with a carer. I was made to feel one of the team.

Reply from Jayne Duck, Customer services administrator at Broadoak Manor Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your kind words about our home and staff. I hope that in time when you look back on your dads time with us it gives you comfort to know that he was happy and well cared for and loved in our care and that you also felt like part of the team.

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Review from B B (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

My husband has lived in Havanagh since March 2017 following a prolonged hospital stay. As a family, we struggled long and hard to support him at home and were very apprehensive about him moving into residential care. However, I have found the nursing care and hospitality staff to be excellent. They

are attentive, skilled and treat people with dignity. When sitting with my husband in the lounge I've been impressed by how quickly staff respond to the movements/needs of the other residents. This shows that staff are monitoring even though this isn't evident to those in their care - which is how it should be. Similarly, management are prompt, informative and polite when dealing with queries; even when that's to explain that something can't be done! I am kept informed when my husband has a seizure, which gives me peace of mind. I appreciate that activities are provided for residents regardless of ability and think more funding should be available for the activities coordinator. I'm also impressed with the cleanliness in Havanagh because it's not easy to keep odour to a minimum when so many incontinent people live in one place. As is evident from the tick boxes, I am impressed with the quality of the facilities at Broadoak Manor. It's nice to live in a smart environment but it's the attitude of staff which dictates when a smart building makes a nice home.

Reply from Jayne Duck, Customer Services Administrator at Broadoak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

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