Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB
Submit a Review
9.4 72 Reviews
  • Broadoak Manor Care Home, St Helens
Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people.

The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

As well as emphasising the importance of building relationships within the home, the team at Broadoak Manor also encourage residents to take an active role in the St Helens community.

Meanwhile, the catering team at the home recognise how important nutrition is for older people and create delicious meals to ensure a lovely dining experience for all of residents and visitors.

Bright and spacious, this purpose-built home has full wheelchair access and benefits from landscaped gardens and a secure sensory garden. Comfortable lounges with communal televisions add to the homeliness of the facility, as do the pleasantly decorated bedrooms.

The home recently underwent a large refurbishment which included full redecoration of the entrance lobby, hair salon, quiet rooms, dining rooms and lounges, creating a welcoming home from home environment.

Show Broadoak Manor Care Home on the Map

Care Provided by Broadoak Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patrick Murphy (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Broadoak Manor Care Home Reviews (72)

Total of 72, showing 61-72
9.4

Broadoak Manor Care Home has a Review Score of 9.4 (9.355) out of 10, based on 35 reviews in the last 2 years. Over all time Broadoak Manor Care Home has 72 reviews.

Overall Experience

  • 52
  • 13
  • 3
  • 1
  • 3

Date Published

72
11
22
35
37

Review from Celia C (Sister of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Broadoak Manor for two weeks respite whilst my husband and I had a holiday.
He seemed really happy there and got on well with all the staff and residents.

Reply from Jayne Duck, Customer services administator at Broadoak Manor Care Home

Thank you for your review. So glad that your brother enjoyed his stay with us, look forward to him staying again sometime.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony R (Son of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a GP I have visited many homes professionally. On Stapley unit, what stood out about the care for my mother was the staff - professional, unhurried, sensible, supportive and compassionate. Most of all caring. I am very grateful to them all.

Reply from Jayne Duck, Customer services administator at Broadoak Manor Care Home

Thank you for your review. It is good to know that you feel like this about our staff and know that your Mum is looked after well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry P (Son of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother,who is in the last stage of Alzheimers, had been served notice to quit the home by management. So the family had arranged for her to be taken to another care home. When my sister arrived at this care home, she was greeted by the Unit Manager who said to her nonchalantly 'she's already gone'.
My mother had been put in a taxi and taken to the other care home, without a family member being able to go with her, and left her at the other care home with the words 'she needs her pad changing'.
I find this despicable behaviour by the Management of this care home. They did not have the decency or manners to inform either the family or the other care home as to what was happening with my mother. The other care home was expecting my mother to be transported at approx 2pm, she arrived at 11am and nothing was ready for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 9 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad who has Alzheimer's, went into this home in Aug 2016 for 4 days as emergency respite as my mum had been taken into hospital The morning after his 1st night, I went to collect him. He was dressed but I was told he'd had a toileting accident during the night, and when I asked had he been showered
I was told that he hadn't. I requested for him to be showered, which he reluctantly was with my help and a member of staff. Two days later we brought him out for good, as on the 3rd night we took him back to the home at approx 9pm from visiting my sick mum in hospital all day, to find that his bedding including his bottom sheet, quilt and quilt cover were wet from a toileting accident during the previous night as it hadn't been changed in the morning. Had to go and ask staff for clean bedding which was handed over to me to make the bed. As it was late we settled dad into a clean dry bed for the night and planned on taking him out the day after. Reported to CQC.

Reply from Jayne Duck, Customer Servicies Administrator at Broadoak Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stanley H (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced Alzheimer's and requires 24 hours nursing care. She moved to 'Broadoak Manor Care Home' a few weeks ago and settled in right away thanks to the care and support of all the staff in the unit. I didn't think anyone could care for my mum like we have but I was wrong. There is a real
family caring attitude on the unit, which has had a real positive effect on my mother.

Reply from Emily Wilson, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul (Son of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff all round.

Reply from Rose Pickering, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Granddaughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is very little activities for the residents, they are not taken out. The lounge can be a little crowded at times. It is difficult for relatives to have conversations due to space. The staff are extremely helpful and caring towards the residents.

Reply from Rose Pickering, Customer Service Administrator at Broadoak Manor Care Home

Thank you for your review. Your comments are extremely important to us, and our residents' health and well-being is our absolute priority. We will discuss your feedback with the homes manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carina Z (Daughter of Resident) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Broadoak Manor for the last 2 years. I have found the care and treatment of her to be very satisfactory. The staff are very caring and interact well with the residents. My mother has shown a great improvement since entering the home. I leave her knowing that she has
been given the best of care. A big thanks to all the staff at Broadoak Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy F (Daughter of Resident) published on 3 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has severe dementia is well taken care of , she is clean and well dressed and involved. The carers interact with her constantly. She doesn't know me or anyone else now but responds to every ones kindness by babbling away happily. She watches what is going on, she is eating well and I constantly
provided with biscuits, tea, snacks and juice. I do not live in St Helen's but after a visit I return to my home in a relaxed state knowing she is having the best possible care. Thank you Broadoak Manor

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan K (Resident) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy getting my nails painted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James B (Son of Resident) published on 20 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Stapley Broadoak St Helen's the best run nursing home available. The staff and people working in the home are so polite, kind and very efficient at their job. Nothing is of any trouble to them when asking how my mother has been looked after. They provide excellent service and go out of their
way to ensure she is comfortable and getting the best help any person could ask for. (I thank them for that)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela L (Daughter of Resident) assisted by family/friend published on 6 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and management who always keep me up to date with my dads care. He is always lovely and clean and his room is spotless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Broadoak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for Broadoak Manor Care Home is calculated as follows: ( (259 Excellents x 5) + (89 Goods x 4) + (29 Satisfactorys x 3) + (11 Poors x 2) + (21 Very Poors x 1) ) ÷ 409 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadoak Manor Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Patrick

Patrick Murphy

Job Title: Home Manager

Introducing Patrick Murphy
Home Manager at Broadoak Manor, St Helens


What does kindness mean to you?


“Getting to know our Residents, their history, likes and dislikes. I really enjoy sitting and having a chat, getting to know peoples’ life stories and history, and sharing mine too.”


As a Registered Adult Nurse, Patrick has gained many years of experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Patrick shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Patrick remarked:


“Meeting new people, in my job I speak to a lot of Residents, families, friends, Colleagues and professionals from the community.”


Outside of work, Patrick enjoys travelling and cruises, with his favourite place to visit being the USA. He also says his biggest achievement was when he finished university and registered as a nurse, as he was able to save up and buy a house with a garden, so he could get a pet dog.


If you would like to find out more about Broadoak Manor, Patrick would be delighted to have an informal discussion with you to answer any questions and provide further information.