Eccleston Court

Holme Road, Eccleston, St Helens WA10 5NW
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9.8 33 Reviews
  • Eccleston Court, St Helens
Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.

Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite areas for residents to relax with family and friends.

Eccleston Court has a accessible garden for residents to enjoy relaxation and outdoor activities. The home is also adjacent to a lovely park and gardens – very popular for gentle walks.

All bedrooms are for single occupancy and are comfortable and spacious with en-suite facilities.

Haydock Suite has a stunning St Helens RFC area, which was opened by Saints legends Paul Sculthope and Eddie Cunningham. It also has rooms celebrating seaside memories, local history and family life. Eccleston Court also has some quiet themed areas, including one dedicated to music.

All staff receive specialist training and mentoring and really get to know the residents, spending time understanding their life story and the things that are important to them. Every resident has a named key worker who helps develop their own personalised care plans.

Nutritious meals are cooked on site and cater towards service user preferences and any dietary requirements.

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Care Provided by Eccleston Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elena Maftei (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Eccleston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499
    • Self-Funded Residential Dementia Care from £1,499
    • Self-Funded Nursing Care from £1,530
    • Self-Funded Nursing Dementia Care from £1,530
    • RESPITE Self-Funded Residential Care from £1,499
    • RESPITE Self-Funded Residential Dementia Care from £1,499
    • RESPITE Self-Funded Nursing Care from £1,530
    • RESPITE Self-Funded Nursing Dementia Care from £1,530

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Eccleston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site for visitors.


Eccleston Court Reviews (33)

Total of 33, showing 1-20
9.8

Eccleston Court has a Review Score of 9.8 (9.840) out of 10, based on 17 reviews in the last 2 years. Over all time Eccleston Court has 33 reviews.

Overall Experience

  • 27
  • 4
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Date Published

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Review from Donna W (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum come to Eccleston court, mum needs full nursing end of life care , the home welcomed us with open arms very friendly caring and brilliant bed side manor. Staff are very professional and reassuring that is all we needed to no mum was in safe hands. The Home is spotless and lovely rooms. Would
recommend 100%

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you so much for your kind words and taking the time to leave us a review! It means a lot to hear that you felt welcomed and reassured during such a difficult time. We're glad our team could make you and your mum feel safe and cared for - We will pass on your kind words to the team at Eccleston!


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Review from D M (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to mum has been amazing. Mum loved the staff and the staff love mum. Thank you for taking care of our amazing mum.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your mum received the quality of care our hard-working teams aim to deliver each day!


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Review from Paul R (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Eccleston Court, although only for a short period before he passed away, the care that he received was exceptional. The carers and management always gave priority to dad's comfort and requirements. To get to the rooms you must pass through the residence lounge, the other residents
always looked happy, content and safe.

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Review from Catherine G (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all of the staff at Eccleston Court for the care they have given my aunt over the last 12 months. They form a real family bond with the residents, and the medical attention they gave her was outstanding. She was treated with dignity and respect, and the family was always involved with,
and informed of any decisions for her. Once again thank you for everything.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words and for taking the time to write this review. I am pleased that your aunt received the quality of care that our hard working teams aim to deliver each day.


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Review from K D (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Eccleston Court for approximately 18 months, during this time my she was given a high level of dignity and respect whilst she was being cared for. She was always washed as well as wearing clean nighties and clothes when I went to visit, even on days when I was not expected. From when you
entered reception and right up to management, the staff made you feel very welcome. There was a real family feel to the home. Any concerns were dealt with quickly, but I didn't have many during the time my mum was a resident there. During my mum's last week, I couldn't have asked for any more support from the staff. They gave us privacy to spend time with her but regularly checked in on us both. Mum was thoroughly cared for during that time and I can't thank them enough for what they did for us both.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are so glad to hear that your mum received such respectful and compassionate care during her time at Eccleston Court. It means a great deal to us that you felt welcomed by everyone, from reception to management, and that you experienced a family-like atmosphere throughout. We're also grateful that we could provide the support and privacy you needed during your mum's final days, and that you were confident in the care she received. Thank you for trusting us with your mum's care - your gratitude truly means the world to us.


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Review from S S (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very welcomed on the first day and shown around the home. It is well-presented and kept very clean and tidy at all times which is a credit to all staff. Everyone, from reception to management, is very friendly, helpful and professional at all times.
We feel my dad is being very well cared for
and being supported with his additional needs.

Reply from Antony Hall, Managing Director at Eccleston Court

I am pleased to hear that your experience meets our high expectations as a provider. I will pass your kind comments on to the team.


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Review from Harry B (Husband of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home with good facilities, and very pleasant staff. I would recommend to other people.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the lovely review. We will share it with the team at the home.


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Review from Kathryn D (Sister of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, compassion and care given to my brother during his last few months was second to none. Thank you for making him comfortable and treating him with dignity and respect. In addition all the team at Eccleston Court extended those same attributes to all of his family during a very difficult
time. Thank you once again.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words, especially at this difficult time. Our team strives to treat all the people who live with us with compassion and dignity at all times.


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Review from Janet D (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the building we were treated tremendously well. Every member of staff was friendly and helpful. Pictures were put up in minutes, laundry, questions sorted, medical requirements discussed promptly and food choices superb. They wanted to know all about mum so they could help
with all her needs. Absolutely first class in every detail!

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the wonderful review! We are proud of the team at Eccleston Court and I'm going to share your lovely feedback with the whole team.


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Review from S B (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after in Eccleston Court. She is happy and feels safe. She enjoys the food. The staff are always friendly, cheerful and caring even though they are very busy. Managers know what is happening with staff and residents and liaise well with relatives. There is generally a pleasant
atmosphere in the home.

Reply from Antony Hall, Managing Director at Eccleston Court

Thank you for your kind words. We are pleased you feel your mum is receiving good care from our hardworking team in the home. I will make sure your comments are passed onto them.


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Review from Liz s (Relative of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about our Queen becoming a resident at Ecclestone Court Care Home. However, the staff helped her to settle in quickly and she soon made friends with the other residents. It was so nice to see her happy and content. All the staff are just amazing they really do care about the residents.
I love that they have daily activities which make life fun. The staff get to know the residents. The food is first class. It's more like a health spa with nursing care thrown in. These people are totally dedicated, they meet every aspect of your loved ones' needs from health to emotional. Hand on heart it's the best place an elderly person or dementia person could be. I had a loved one already a resident and I was that impressed I recommend this little bit of heaven to another family member. So I had two family members as residents. I can not put into words just how good these people are at their jobs, every single member of staff is approachable friendly and always ready to help. First class.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for such a wonderful review. We will share this with the team at Eccleston Court :D


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Review from G C (Husband of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the care and respect they give their residents. Always willing to help, the care home is clean and secure giving you peace of mind. The activities they have on are a motivation for the residents and great fun. The meals they served look very well cooked and well prepared. Overall it's
a fantastic care home

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for the wonderful review. I'll make sure this is shared with our staff team at the home.


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Review from S D (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would highly recommend Eccleston Court to anyone looking for a care home for a friend or relative. It's such a huge emotional journey you and your loved one need to take, and it's so reassuring to know every member of staff shows kindness, patience and professionalism

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your review. We will pass this on to the team at Eccleston Court!


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Review from David W (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you gave to mum in her last few days was second to none thanks for making her comfortable and for the dignity and respect your team gave to me and our family and friends. Thank you once again for your help.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you for the kind words. I'll pass your message onto the team


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Review from Michael O (Brother of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, so welcoming and professional. Care is outstanding with my sister and other residents would highly recommend it to any family. Nurses are all lovely to all, the staff are friendly and professional and most of all caring. Thank you.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.


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Review from T B (Friend of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great members of staff who take care of all residents to a high standard. They always make sure they say hello. Very clean at all times. Would highly recommend it to family and friends who are looking for a care home for members of their family.

Reply from Georgea Buckle, Operations Executive at Eccleston Court

Many thanks for your lovely review. We will pass your kind words to the team at Eccleston Court!


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Review from S B (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Eccleston Court and feels safe. She enjoys the food and always has positive things to say when asked how she likes the home. I have been very satisfied with her care and the kindness and friendliness of the staff and the effort made to provide interesting activities.

Reply from Phil Benson, Executive Director of Operations at Eccleston Court

Thank you so much for your kind words! I'll ensure this is shared with our team.


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Review from Justin S (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our dad has been in Eccleston Court since 2014, at that time and for a good many years it excelled in giving him the best company and care he needed at that time. More notably since 2018, things have gone from bad to worse and in 2020 and 2021 we have had to raise concerns. The home is very poor standard
at this stage.

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Review from Ian R (Son of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the quality of care provided on a consistent basis for my dad. From the friendly communication we received when contacting the home, through to close attention to medical care to treat complex needs, to the daily level of love and genuinely meeting dad's everyday care needs, the
home meets highly professional standards. Friendly, homely, and a truly lovely place for my dad at this special time of his life. Thank you so much.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review and for your lovely, kind comments. It is lovely to hear your wonderful comments about how well your dad is being cared for in the home. I will pass on your comments to all the team.


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Review from Maxine B (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, kind, welcoming, professional staff, the home is clean comfortable, and nicely decorated. All the staff are friendly and helpful they make my father feel comfortable and soothed and attentive to his care and medical needs. I feel reassured as my father is in excellent hands.

Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the care your father receives. I will share your kind comments with the home.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Eccleston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Eccleston Court is calculated as follows: ( (177 Excellents x 5) + (15 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleston Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Eccleston Court

What types of Care is Eccleston Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eccleston Court provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eccleston Court have?

There are 54 Single Rooms.

What are the Facilities & Services at Eccleston Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eccleston Court to the centre of St Helens?

1.2 mile(s) as the crow flies, distance by road may be significantly further.