Eccleston Court

Holme Road, Eccleston, St Helens WA10 5NW
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9.8 33 Reviews
  • Eccleston Court, St Helens
Eccleston Court, which is situated in the leafy area of Eccleston in St Helens, Merseyside, provides specialist nursing care for to older people and people living with dementia.

Eccleston Court has two households, both on the same site, Eccleston Court and Haydock Suite. Both households have wonderful spaces to relax in and enjoy company, including an activities room, hairdressing area, large lounge areas and dining rooms as well as some quite areas for residents to relax with family and friends.

Eccleston Court has a accessible garden for residents to enjoy relaxation and outdoor activities. The home is also adjacent to a lovely park and gardens – very popular for gentle walks.

All bedrooms are for single occupancy and are comfortable and spacious with en-suite facilities.

Haydock Suite has a stunning St Helens RFC area, which was opened by Saints legends Paul Sculthope and Eddie Cunningham. It also has rooms celebrating seaside memories, local history and family life. Eccleston Court also has some quiet themed areas, including one dedicated to music.

All staff receive specialist training and mentoring and really get to know the residents, spending time understanding their life story and the things that are important to them. Every resident has a named key worker who helps develop their own personalised care plans.

Nutritious meals are cooked on site and cater towards service user preferences and any dietary requirements.

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Care Provided by Eccleston Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elena Maftei (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Eccleston Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499
    • Self-Funded Residential Dementia Care from £1,499
    • Self-Funded Nursing Care from £1,530
    • Self-Funded Nursing Dementia Care from £1,530
    • RESPITE Self-Funded Residential Care from £1,499
    • RESPITE Self-Funded Residential Dementia Care from £1,499
    • RESPITE Self-Funded Nursing Care from £1,530
    • RESPITE Self-Funded Nursing Dementia Care from £1,530

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Eccleston Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site for visitors.


Eccleston Court Reviews (33)

Total of 33, showing 21-33
9.8

Eccleston Court has a Review Score of 9.8 (9.840) out of 10, based on 17 reviews in the last 2 years. Over all time Eccleston Court has 33 reviews.

Overall Experience

  • 27
  • 4
  • 0
  • 1
  • 1

Date Published

33
10
17
17
16

Review from S B (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Eccleston Court since May 2019. We realised that the home's CQC score wasn't great, but things were worse than we thought. I provided feedback to the CQC of our first six months of experience and made suggestions for improvements. The charity (which runs the home) brought
in a turnaround manager, who took great strides in making improvements. There were regular meetings to update relatives and much more responsiveness to concerns I had with Mum's care. Shortly after COVID hit us, the manager left and an interim manager was appointed. There was a slight dip in responsiveness and attention to care plans, but that was soon remedied with the appointment of a permanent manager in January of 2021. Already, I have had numerous discussions with him and am very pleased with the responsiveness I've received. There are some very caring staff at this home and I believe it can truly be an Outstanding care home.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for taking the time to complete a review. We are pleased to receive positive feedback about the new Manager at the home. We have recently appointed an Activities Co-ordinator who has lots of experience and will be working with the people we support to ensure that a meaningful programme of activities and events are provided for everyone to enjoy, whether individually or as part of a small group.


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Review from Neil B (Son of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home with wonderful, caring staff. They look after our mum like she is part of their family. We’ve never had any cause to be concerned since our mum arrived at Eccleston Court, which was has been a huge source of comfort after what was a very difficult period.
The CQC ratings
do not reflect what Eccleston Court is actually like. It is very well run, and the staff are extremely kind.
I cannot recommend Eccleston Court highly enough.
Thank you.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for taking the time to submit a review for the home. I will pass your kind comments onto the team.


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Review from W G (Husband of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit manager is excellent. All the staff is caring and I can't complain. Very pleased with the care.

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Review from Debbie G (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in my mum since coming here from a previous home is fantastic. She is always clean, her hair is washed, she is receiving her medication correctly which means she is more settled. She now has vital assistance in eating and drinking. I can't change her deteriorating dementia, but choosing
to bring her to the Haydock Suite is the best decision I have ever made. She is receiving the care she deserves and I can now sleep at night. The staff are always pleasant and helpful, treating residents with dignity and kindness. The activities lady is a gem! I'm always kept up to date about Mum from the suite manager. The atmosphere in the home is one of calm and homely, which is good for my mum, and it is clean and doesn't smell.

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Review from L G (Sister of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is really happy here. The staff are very friendly and always encourage him to join in with activities and self-help. He is always provided with an alternative meal if he doesn't like the menu on the day. The home is lovely and clean and the washing of clothes is good - nothing has been lost
or ruined.

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Review from J G (Sister of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and show empathy and respect. All my brother's needs are catered for and he is encouraged to join in with the activities. The home is well run and we have no complaints. The staff are always friendly and helpful.

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Review from C P (Sister of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst permanent staff were very good, most of the time the pressure of care and lack of staff meant they could not provide the care required by my sister who was terminally ill and required a very high level of care and support.
Response times were poor, particularly during evenings and mealtimes.
Personal
hygiene was extremely poor, showers and baths once a week are not adequate as is bed bathing which was non-existent.
However, staff were always polite and courteous. Management nowhere to be seen and extremely poor. New systems urgently required, particularly at mealtimes when no care was provided.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for your review. We are sorry that you feel your sister didn’t receive the level of care and support you expected. A new manager has recently been appointed and a number of improvements have already been made in the home, specifically in relation to the dining room experience and activities for our residents. The Manager’s office has been re-located so that he is more visible. He operates an open door policy so that residents and family members can discuss any issues. Since the changes have been implemented we have received positive feedback from both residents and relatives.


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Review from L G (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feels like a home from home for our mum, we find the staff very caring and helpful. Mum is treated with dignity and respect in all aspects of her care. Mum is enjoying the activities provided and we have been advised there will be more added in the near future.
Cleanliness is a high priority but the
decor could do with updating.

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Review from E P (Sister of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously it takes time to get used to a client's situation - health, capabilities and understanding, especially when a client cannot speak. But all the staff understand our brother and communicate amazingly because eye contact and hearing enables the quality of care here given by the staff.

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Review from Jeanie T (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I had to do something regarding Eccleston Court Nursing Home. I visited a friend for 10 years, she died and I carried on visiting. My mother developed dementia and lived in Widnes, but Eccleston Court was the best home around so I was lucky enough to get my mum in, she was here for 9 months and
died. The care she received was the best. I still visit the home now and it's the best. I cannot understand the horrible things that are being said, I think it is disgusting.

Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Eccleston Court

Thank you for your kind review. We are pleased that you and your loved ones had such a positive experience during their stay. We are working hard to make improvements within the home, in particular, providing meaningful activities for the people we support.


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Review from James T (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over many years I visited numerous care homes (visiting friends and family members) Eccleston Court ranked amongst the best, hence the reason for having no doubts about Mum being comfortable and treated with care and dignity for her remaining time. Whilst there (seven months) myself and my sister between
us visited her every day, feeding her breakfast and lunch.
Spending so much time at the home, I feel that I am in a position to be of the opinion that Eccleston Court met all of the criteria we expected for our mum!

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Review from Gillian K (Daughter of Resident) published on 4 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Eccleston Court for just over two weeks for respite. This was the first time he has been anywhere for respite and we, as a family are so happy with the whole experience Dad has had.
He was cared for and looked after so well, which helped my mum and all of us to relax, safe in the knowledge
Dad was is expert hands.
The home is clean and well kept and the staff are all so friendly and helpful.
From the first interaction with the management team I knew we were in safe hands. They asked questions about Dad and encouraged us to bring photos, TV or radio for Dad to have in his room.
Each time any of us went to visit we were warmly greeted by everyone and felt very much part of a family.
I would recommend very, very highly.
Thank you to everyone for your superb service and wonderful attitude to these vulnerable adults and thanks for caring so much for our lovely dad.

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Review from Michael A (Son-in-law of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in need of end of life care. As a family, we were given a list of local care homes that offered the support that she required and we visited a number of them. Eccleston Court was the last home that we visited. Within minutes of being shown around the home, we knew that Eccleston
Court was our first choice. It had a warm, homely feel and the residents that we saw all looked happy and well cared for.
She was accepted by the home and moved in within 36 hrs. Although her stay at Eccleston Court was sadly shorter then we had expected the care and compassion she received at all times from all members of staff was excellent and made a difficult time for our family a little easier.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Eccleston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Eccleston Court is calculated as follows: ( (177 Excellents x 5) + (15 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleston Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for a spacious and comfortable room within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


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