Stocks Hall Care Home, St Helens
6 Elderflower Road, Dentons Green,
St Helens
WA10 6FP
Visitors welcome at any time, no appointment is required.
Car park within the Homes's grounds
Stocks Hall Care Home, St Helens has a Review Score of 9.8 (9.756) out of 10, based on 11 reviews in the last 2 years. Over all time Stocks Hall Care Home, St Helens has 17 reviews.
Review from Kathryn H (Wife of Resident) published on 13 January 2025
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5.0 out of 5
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Review from Marjorie B (Aunt of Resident) published on 29 January 2024
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5.0 out of 5
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Review from Kathryn C (Sister of Resident) published on 19 December 2023
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5.0 out of 5
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Review from Steve K (Husband of Resident) published on 3 November 2023
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5.0 out of 5
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Review from William B (Father of Resident) published on 3 November 2023
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5.0 out of 5
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Review from Melanie H (Mother of Resident) published on 24 October 2023
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5.0 out of 5
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Review from Stephen H (Stepfather of Resident) published on 23 October 2023
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5.0 out of 5
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Review from C H (Father of Resident) published on 13 July 2023
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4.0 out of 5
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Review from Susan S (Wife of Resident) published on 26 June 2023
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5.0 out of 5
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Review from Lesley W (Mother of Resident) published on 19 June 2023
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4.0 out of 5
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Review from Joyce B (Mother of Resident) published on 8 June 2023
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5.0 out of 5
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Review from Janis K (Mother of Resident) published on 12 September 2022
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4.0 out of 5
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Review from Philomena F (Mother of Resident) published on 19 July 2021
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Overall Experience
4.0 out of 5
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens
Thank You, Philomena, for your kind comments and positive feedback on the level of care your son receives at Stocks Hall St Helen's Home.
Whilst we cannot fully understand how hard it is for your son not to be living with you at home, we do appreciate, what it may feel like for you, and the hardships this daily brings.
We are so pleased to hear you have the reassurance your son is being well cared for and he is being treated well as part of the Stocks Hall family.
We are equally delighted to read, you can go to sleep at night knowing he is safe and loved.
Thank you for taking the time to send a review to us. We wish your son every happiness in his life at Stocks Hall St Helen's Home.
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Review from Andrew C (Son of Resident) published on 22 March 2021
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Overall Experience
5.0 out of 5
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens
Thank you so much for your review. It makes music to our ears to read your comments, and we are delighted that you know your mother is receiving excellent care at Stocks Hall, St Helen's Home. We are also delighted to hear you know that your mum is safe and well looked after, and how that will help you and all your family. Kind regards.
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Review from Dee E (Wife of Resident) published on 10 August 2020
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Overall Experience
5.0 out of 5
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens
Thank you for your review of Stocks Hall, St Helen's Home.
We are so pleased that you cannot recommend the Home highly enough, and you report the High Standards of Care practiced here.
Stocks Hall, St Helen's Home are also reassured to hear they have made you feel that your loved one has been kept safe throughout the pandemic.
Stocks Hall, St Helen's Staff, are recruited for their values and 'big hearts' and are very pleased to hear values are being lived out within St Hall St Helen's Home setting with a warm, one big family experience for all.
Kind regards,
June Sears-Jones
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Review from Susan C (Sister of Resident) published on 10 August 2020
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Overall Experience
5.0 out of 5
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens
We are delighted you are pleased with the care your brother is receiving at Stocks Hall Nursing & Care Group.
It is reassuring to know that the atmosphere is encouraging and helpful to your brother and your family.
Thank you for your kind review regarding staff 'knowing' people living at the Home.
We hope your brother continues to settle at Stocks Hall.
Kind regards,
Many thanks,
June Sears-Jones
PR & Marketing Manager
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Review from Joan R (Sister of Resident) published on 10 August 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens
It is appreciated to hear how delighted you are with Stocks Hall, St Helen's Home.
We are so pleased that during the last 12 years your sister has received excellent care and you can refer to them 'as your extended family'- that is how Care should be.
We are also delighted you have peace of mind and confidence that Stocks Hall will continue to take good care of your sister and you can call on them whenever needed.
Kind regards,
Many thanks,
June Sears-Jones
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The Review Score of 9.8 (9.756) out of 10 for Stocks Hall Care Home, St Helens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Stocks Hall Care Home, St Helens is calculated as follows: ( (101 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stocks Hall Care Home, St Helens is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2019
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Stocks Hall Care Home, St Helens
Date: Monday 28 Oct 2013 More details
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Job Title: Home Manager
Joined: 2020
Richard has dedicated his career to helping others. At the age of 18, he started his journey in Health and Social Care as a carer working in his local community, moving up to senior carer, then to a care co-ordinator. He then moved on to Whiston Hospital, where he was a care assistant in the A&E department for 5 years. Here, Richard was inspired to undertake his nursing degree at Edge Hill University.
Upon qualifying, Richard went on to work at Liverpool Heart and Chest Hospital and the Royal Liverpool Hospital for a few years before going back to his roots in Health and Social Care, working as a unit manager in a care home. Looking to progress, Richard was offered the deputy manager position at our St Helens home in 2020.
Richard also has close ties with the Royal College of Nursing which benefits not only his own managerial knowledge but also extends out to his staff as he has a strong focus on wellbeing and morale, in turn leading to better care practices.
In 2023, with the previous home manager Kelly moving our Mawdesley home, Richard made the natural and well-deserved progression to home manager.
