Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA
Submit a Review
9.5 53 Reviews
  • Victoria Care Home, St Helens
Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can dine together and enjoy each others company. Traditional home cooking is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Residents can also benefit from a range of complementary therapies that can be arranged.

The home provides a varied programme of activities.

Show Victoria Care Home on the Map

Care Provided by Victoria Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Callan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Victoria Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Care Home Reviews (53)

Total of 53, showing 1-20
9.5

Victoria Care Home has a Review Score of 9.5 (9.510) out of 10, based on 17 reviews in the last 2 years. Over all time Victoria Care Home has 53 reviews.

Overall Experience

  • 39
  • 13
  • 0
  • 0
  • 1

Date Published

53
7
9
17
36

Review from M S (Respite Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when I needed respite care, the staff at the Victoria Care Home were particularly caring in their welcome. From the outset, I was afforded dignity and care by all that I was assisted by. I cannot fault the management or staff at any level. I was not well enough to take part in any activities,
although I was aware they were available.
Victoria Care Home was warm, clean and comfortable.

Reply from Claire Cole, Marketing Assistant at Victoria Care Home

Thank you for taking the time to give us this lovely feedback on your experience at Victoria Care Home. The team here care a great deal about supporting our residents with dignity and kindness, and we're so glad to hear that your experience was so positive. Wishing you all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to VHC in August 2024. It was a very difficult decision for the family to make but her declining health and several nasty falls made it impossible to look after her at home.
VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated
her with respect and dignity even at her most challenging times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chelsey P (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like
to give a big thank you to the management for their hard work with him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Niece of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Victoria Care Home in Rainford has been a very positive one. The staff are caring and friendly with lots of patience. My auntie has been treated with understanding and respect as her Alzheimer's progresses and becomes more challenging. The staff including the management are very approachable
and have listened and dealt with any issues that have arisen and dealt sensitively with my Aunt at all times. I feel that more activities would be really beneficial and flushing handles on toilets for the disabled would be great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine A (Wife of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly staff. The lovely home is clean and does not have 'nasty' smells. Residents are well looked after respectfully. Staff supported family members as well as residents. Due to the nature of dementia residents tend to wander into other rooms and on occasion move items. I am aware that
every effort is made to prevent this, however, some personal items do not return despite being reported. This can cause distress. I rate Victoria Care Home highly and have no concerns regarding the safety and care of my husband. Management and staff are always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria Care Home took such good care of my lovely mum who sadly passed away in September. They were kind, caring, compassionate, and respectful, not just to my mum but to me and my family as well. Always had time to have a chat when I needed it. I am so glad that I chose Victoria Care
Home. I trusted them to do what was right for my mum and I will be forever grateful to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience is excellent. The staff are particularly kind and helpful. The nursing staff understand my needs and are happy to provide the care that I need. The food is my only issue, I understand it is to the taste of most people my age but I have difficulties sometimes. I do have relatives
and friends who are willing to supplement my meals. Overall my experience is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Victoria Care Home for a year. The care received was outstanding. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Mother-in-law of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to live in Victoria in February, she is in the Elderly Mentally Infirm nursing unit due to dementia. The staff have been very welcoming and caring. Our anxieties have definitely reduced and I would definitely recommend Victoria Care Home to others.
The decision for 24-hour care
was a difficult one but we’re happy it was the right decision and feel my mother-in-law is safe and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great, they are pleasant, professional, compassionate and caring.
My mum's room is always clean as is everywhere in Victoria Care Home.
The staff regularly come in to see my mum, always ensuring she is clean, comfortable and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Wife of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone at Victoria Care Home is excellent. I am very happy with the way my husband is cared for. I have no negatives. The staff are really lovely and they generate a very homely atmosphere. Many thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Sister of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have created and maintained a lovely, friendly, relaxed atmosphere, at the same time as keeping constant checks to ensure all the residents are safe and well. There is a lot of music and laughter. The rooms and lounges are always clean and fresh. Residents all seem happy and relaxed. As a
regular visitor it's a really pleasant place to spend time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah R (Friend of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at this home for many years, she absolutely loves being here. The staff are very friendly and very approachable and you can talk to them at any time of the day, nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas M (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and I are so grateful to all the staff for their dedication, expertise and sense of humour. This caring job is such a tough one, requiring great patience, compassion and resilience. The staff at Victoria Care Home have all these and so much more.
They also listen - such an important thing is to
be able to ask about any concerns. They always listen and act on our questions. On behalf of my mum, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin C (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently (and still is) having a period of respite at Victoria Care Home - what amazing staff! Nothing is too much trouble and standards of care are very high.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Nephew of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The care from staff is very worrying. My uncle was discharged into this care home to receive care. Within three weeks of being here, he passed away. He was never moved into the home as end-of-life. Nor did any doctor mention end-of-life care. He deteriorated due to lack of fluids and his dignity was
not protected. He was left in bed with severe safety concerns from family, we have raised a formal complaint following his treatment at the home.

Reply from Hannah Burke, Marketing Executive at Victoria Care Home

Thank you for your feedback. We are sorry to hear of your loss, so offer our deepest condolences to you and your family. All of the staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We take all comments and concerns seriously and we would like to assure you that this is being investigated thoroughly. If you have any further queries, please contact us at the home directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I picked this care home as it was in the same village as me, so easy to visit. It was clean and very friendly. The staff are lovely and take great care of the residents, even when some days you can see they are understaffed. I understand, that while in the midst of covid, they were not able to have
a mobile hairdresser in, but think it's about time they brought it back. My only complaint is they have no activities for the residents. They need something more than just sitting in front of a TV all day and everyday.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and thank you for the kind comments about our team. We are sorry to hear your concerns about the activities in the home. We are pleased to announce that we have recently recruited a new magic moments coordinator, so moving forward there will be plenty of activities and entertainment on offer for our residents. Our magic moments together programme, encourages all-round wellbeing. In equal measure we focus on keeping the mind sharp and agile, the body fit and mobile and the soul lively and engaged through entertainment, challenges, discoveries and personal interest activity.
We have lots of exciting events and activities to look forward to in the home this summer, including big plans for the Queen’s Jubilee. Please do get in touch with the home directly if you would like to discuss anything further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley P (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is getting well looked after, which is my priority. The staff are friendly and helpful. She enjoys the food and is content, I feel. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Victoria Care Home to friends and family. My mum is treated very well indeed from the care provided and has been treated with the utmost dignity. The surrounding area is very good in making it feel homely in a secure environment and making her feel safe. They do their very best
to make sure both she is happy and contented with her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.510 for Victoria Care Home is calculated as follows: ( (137 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 200 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Laura

Laura Callan

Job Title: Home Manager at Victoria Care Home, St Helens

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”


“I strive for making the residents and team happy. I like a happy home.”


Frequently Asked Questions about Victoria Care Home

What types of Care is Victoria Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Victoria Care Home have?

There are 45 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Victoria Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Care Home to the centre of St Helens?

4.1 mile(s) as the crow flies, distance by road may be significantly further.