Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA
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9.5 54 Reviews
  • Victoria Care Home, St Helens
Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can dine together and enjoy each others company. Traditional home cooking is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Residents can also benefit from a range of complementary therapies that can be arranged.

The home provides a varied programme of activities.

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Care Provided by Victoria Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Callan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Victoria Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Care Home Reviews (54)

Total of 54, showing 21-40
9.5

Victoria Care Home has a Review Score of 9.5 (9.528) out of 10, based on 18 reviews in the last 2 years. Over all time Victoria Care Home has 54 reviews.

Overall Experience

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Review from P T (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Victoria Care Home to friends and family. My mum is treated very well indeed from the care provided and has been treated with the utmost dignity. The surrounding area is very good in making it feel homely in a secure environment and making her feel safe. They do their very best
to make sure both she is happy and contented with her life.

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Review from Pamela C (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Victoria Care Home is exceptional. My mum is 95 years old and absolutely loves living at Victoria Care Home, even through covid times. It is lovely to know that even though we can't see Mum, she is safe and well looked after. I can't recommend this home enough.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, Pamela, for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Stephen S (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Victoria Care Home, Rainford, Merseyside from 24.12.2014 to 16.6.2020 when sadly she passed away at 83 years of age. Mum suffered from Alzheimer's disease. During her residence, Mum was looked after and cared for to the highest standards in my opinion. All staff were totally
professional, pleasant and cheerful. Mum's end of life care was excellent. Staff showed great compassion. Thank you all!

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, Stephen, for your wonderful feedback and kind words about our team at Victoria Care Home. We are so sorry to hear about your Mother, but pleased you felt she was treated with the care, compassion and dignity that she deserved. If there is anything more we can do, please do not hesitate to reach out.


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Review from J F (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Care Home has exceptional staff. Their prime concern is the residents; their wellbeing, safety and care. They take time to sit with them and chat. It can be very busy at times but that does not phase them. They create activities, sing-a-longs, painting etc. They get to know the residents as
individuals. They always keep you informed of any situations. They all get on, it's a happy home. My dad and I cannot thank them enough for what they have done for Mum. We waved to her nearly every day. Thank you.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.


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Review from Billy S (Nephew of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for at least 5 years. I've found the staff to be professional, understanding and caring. Never needed to complain at all. Wonderful place for my aunt and wonderful for us to visit as a family.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from P B (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all staff to be caring and friendly.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Jacqui J (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has very recently been placed at Victoria after a long stay in hospital. With the current situation, we haven’t had the opportunity to go inside, but the staff have been really accommodating in allowing my dad to see her through the window and wave whenever he wants to. This has been just what
he needed after not being able to visit mum in hospital. The half an hour he was able to visit for on the outside last week was so lovely for them both too. We are really happy with Victoria’s care of my mum so far, but I am only able to answer the questions on what we have seen through the window.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, Jacqui, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from P T (Nephew of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had limited experience with the home due to virus, but every time I have, it has been first-class.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from K K (Grandson of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is very well looked after at Victoria Care Home. Staff and management are lovely and very approachable. They have done so well throughout the pandemic and looked after our loved ones like their own family. They have also kept us up to date throughout with any updates during this time.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is always our main priority and it is great to hear that you are so pleased with the quality of our care. Take care.


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Review from J W (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for 11 months and suffers from severe dementia. I have always been thoroughly happy with the care she has received. She is always well cared for, clean and well-fed. The staff all talk to her regularly and more importantly quietly even when she doesn't understand. No
one expects more of her than she is capable of providing and understand her many fears. Well done to all the staff.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Janette E (Daughter of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident in Victoria Care Home for about 3 weeks but in that short space of time, the staff ensured they knew my Dad's likes and dislikes and their care for him was exceptional. All the staff were respectful, caring and empathetic at all times, this also extended to us, his family. In my
Dad's last few days, the staff ensured he was comfortable, clean and pain-free at all times.
My Mum was so impressed with the care my Dad received she said if she ever needs to go into a care home, this is the only one she would go in.
I would like to thank all the staff for the care they afforded my Dad but there are 3 particular members of staff I would like to say a special thank you to.
I have recommended Victoria Care Home, without reservation, to someone I was speaking to today as she is looking for somewhere caring and comfortable for a family member.

Reply from Olivia Shields, Marketing Assistant at Victoria Care Home

Thank you, Janette, for your feedback and for taking the time to share your experience at Victoria Care Home. We are so sorry to hear about your Dad but pleased you felt he received great care and hope that his time at Victoria did see some friendships flourish, especially with the care team. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Laura D (Friend of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Care Home is the nicest care home I have visited. Very caring staff, extremely kind to my friend's mum who is a resident and everything is put in place to make sure she settles well and feels like she's at home. It's a pleasure to visit, there are no 'bad smells' and we are free to wander back
to my friend's room whenever we like. Well done Victoria Care Home! Highly recommended!

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Review from Jane C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in a few care homes that I have not been satisfied with. Victoria Care Home, on the other hand, is amazing. They have always shown the highest level of care, attention and compassion to my dad. He is happy and settled and I know no matter what day or time I visit and I visit a lot he
is always shaved, showered and well dressed. Lots of activities keep him engaged and content.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Jane, for your positive feedback towards Victoria Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your dad has settled in. If there is anything more we can do, please do not hesitate to reach out. Have a wonderful day.


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Review from Jean K (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at this care home for the past two years. She has been treated with the utmost care and respect. I cannot thank the lovely, caring staff there enough, they are brilliant.
My mother was aged 100, the staff gave her a fantastic 100th birthday party last February. Sadly she
recently deteriorated and was ill for a few weeks. The staff cared for her absolutely fantastically making sure she was as comfortable as she possibly could be, and ensuring there was no need for her to leave her home and be taken to hospital. They really went the extra mile to keep her reassured and peaceful.
This is a fantastic care home.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you Jean for your kind comments about our care team. We appreciate you taking the time to leave feedback for Victoria Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Victoria did see some friendships flourish with both the care team and residents. Thank you again Jean, if there is anything more we can do please do not hesitate to reach out.


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Review from Lilian G (Wife of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting most days for the last 18 months, I have seen the wonderful work all the staff do for the residents and their families. The staff go above and beyond to make lives happier with lots of multiple activities. Music, Bingo, light sensors, visiting performers, ladies days (Aintree), St Patrick's
day etc., etc. After seeing a home on TV saying about it being outstanding I can only say Victoria Care Home falls into this same category. To all staff, I thank you.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Lilian, for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Marian M (Respite Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite stay as my daughter was getting married in Billinge and the reception was in Billinge. Consequently, I can only comment on the breakfasts which were very good. The care was very good also and they were ready with a manual wheelchair late at night when I needed to be transferred from a landrover,
carried by my daughter and her fiance, who then reassembled my powered wheelchair while staff waited with patience and good humour.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Marian, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing and are pleased that you enjoyed your stay here. Have a wonderful day.


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Review from Sandra M (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother aged 98, has just passed away whilst resident in Victoria Care Home. All the staff were wonderful, very kind and caring and looked after mum as if she was one of their own.
The staff really looked after mum extremely well and ensured that the last days of her life were pain-free, peaceful
and comfortable. I have nothing but high praise for the staff. They are very dedicated and do a marvellous job.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Sandra, for your feedback and for taking the time to share your experience at Victoria Care Home. We are so sorry to hear about your mother but pleased you felt your mother received great care and hope that her time at Victoria did see some friendships flourish, especially with the care team.


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Review from B L (Wife of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good, my husband is well looked after and staff look after me when I visit.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C S (Daughter-in-law of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very welcoming and pleasant and we are notified of any problems straight away.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Cathryn G (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from cleaners to nurses have been excellent, caring and thoughtful towards my father who was a resident and my mother and myself when visiting.
Nothing has been too much trouble for them.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Cathryn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Victoria Care Home is calculated as follows: ( (147 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 212 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Laura

Laura Callan

Job Title: Home Manager at Victoria Care Home, St Helens

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”


“I strive for making the residents and team happy. I like a happy home.”