Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA
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9.5 54 Reviews
  • Victoria Care Home, St Helens
Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can dine together and enjoy each others company. Traditional home cooking is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Residents can also benefit from a range of complementary therapies that can be arranged.

The home provides a varied programme of activities.

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Care Provided by Victoria Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Callan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Victoria Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Care Home Reviews (54)

Total of 54, showing 41-54
9.5

Victoria Care Home has a Review Score of 9.5 (9.528) out of 10, based on 18 reviews in the last 2 years. Over all time Victoria Care Home has 54 reviews.

Overall Experience

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  • 1

Date Published

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Review from Emily S (Granddaughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff went above and beyond to make my grandad's time at Victoria Care Home comfortable. The care and thought taken by staff not only for my grandad but also myself, made the time spent there much brighter. I can't thank you all enough for your support and kindness.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Emily, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Allan M (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Victoria care home for approximately 3 years. She has always been treated very well by all the staff. Although she has dementia she always responds to the staff and gets on very well with them. I wouldn't have any problems recommending the home to anyone having seen the state of
some others.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Allan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Bev D (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is good. Personal hygiene could be improved. Some days when I visit my Mum she looks quite dishevelled. Always have to ask for nails to be cut as sometimes they are very, very long. The staff are always willing to do them when asked. The staff, on the whole, are good. Don't see management
much at all.

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Review from Alf B (Husband of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit most days to see my wife. The staff are friendly and make me feel welcome. I am very happy with the care my wife receives and is treated with dignity. Laundry and cleaning staff are excellent and the home is kept spotless. There is always activities going on and all the residents that can participate
seem to enjoy themselves. I am very happy with Victoria Care Home.

Reply from Ronnie Cavanagh, Marketing at Victoria Care Home

Thank you, Alf, for taking the time to let us know how we are doing at Victoria Care Home. We are really happy to learn that your experience has been so positive! Our number one priority is the care and well-being of our residents and we are pleased that you have been impressed by the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review from Joanne G (Daughter of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big, heartfelt thank you to all the amazing staff on the EMI unit for the outstanding care that you provided to our mum until her passing. You are exceptional and we are so happy that mum spent her remaining year and a half here. Not only did you look after mum, but you provided superb support to
our family too. We are blessed by your care and at peace knowing that we couldn't have put mum anywhere better. The staff are simply the best and we will remember you all with warmth and love. Thank you xxxxxx

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Review from Susan L (Daughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Victoria Care Home in Rainford for approximately ten years, she suffer from dementia and is now in the advanced stages of the illness. The home is clean and beautifully decorated, providing a pleasant environment. My mother is always well cared for and totally depends on the staff
to attend to all her needs. I have a great respect for the staff who do a very difficult job in a professional and caring way. My family are very happy with the care my mother receives. She is always clean and comfortable and her needs are met very well.

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Review from Margaret S (Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like that the carers are down to earth. Everyone is very friendly, not too posh. The activities are fun, everyone joins in and tries there best with the singing and dancing including me. I can not fault the food, there is always just enough to eat. Then the staff assist me with my daily needs. I have
never felt embarrassed and they treat me with respect. I love having a cup of tea and a good natter with the staff. I am very very glad that this home was made and I'm glad to have the help and support that I need from the staff. It's like a home away from home and I feel at home here.

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Review from Mic C (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care and the health care assistants are very good with all the service users. Trained staff keep me informed and involve me in my mums care. I do think that the furniture could do with being renewed in the lounge, chairs smell at times, of urine. It is more to do with renewal, as
cleaners work hard and keep the home looking clean. Could be more activities/better for the patients upstairs. Therapy groups, training for activity nurses.

Reply from Vicky Kelly, Home Manager at Victoria Care Home

Hello there, thank you for taking the time to review Victoria Care Home - we appreciate all comments and feedback. From your review I can see you have a couple of concerns which I will address for you. We have recently added a new sofa in the main lounge and the team are also planning a deep clean of all other furniture in the lounges. We also have a dedicated Personal Activities Leader who has put together an activities programme for the residents, alongside a year planner which includes special theme days and celebrations throughout 2016. If you do have any activities you’d like to see introduced in the home, we’d love to hear them! I will discuss these with you in further detail in person, but if you do have any further concerns then please do not hesitate to raise these with me. Best wishes, Vicky.


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Review from R G (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite my mother sometimes being grumpy or sullen the staff always seem friendly and cheerful and are mindful of her needs.

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Review from Ceris S (Daughter-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident here for over twelve months, the care she has received has been outstanding. The staff are helpful and friendly and never fail to keep the family informed of any incident or medial requirement. My visits here are always pleasurable as they all make me feel really
welcome. My mother-in-law is always clean and comfortable and nothing is ever too much trouble for any of the staff.

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Review from Betty P (Relative of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great cousin has been looked after, so well. Firstly with the "bug" (sickness and diarrhoea) then just after she was recovering along came the urinary tract and chest infections. Thanks to the doctor being called and very kind lady going to collect her prescription, she seems to be recovering well.

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Review from R T (Friend of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who always have a smile and always listen to what you have to say.

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Review from Lilian M (Granddaughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Victoria for three years. My family and I are very happy with the care and kindness shown to her and us when visiting. The home is always clean and unlike other homes I have visited does not smell. It is furnished lovely bright and modern which the other residents
seem to like staff are friendly and chatty and always have a kind word for you. I would only recommend this home to friends and family.

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Review from Joe A (Husband of Resident) published on 10 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring to all the residents, they are very professional and knowledgeable about their illness. They are also supportive to me and keep me informed in all of my wife's care. The standard of care is excellent . The surroundings are pleasant, and kept clean nothing is to much trouble for
any of the staff from cleaners, laundry staff to care staff and trained staff.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for Victoria Care Home is calculated as follows: ( (147 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 212 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Laura

Laura Callan

Job Title: Home Manager at Victoria Care Home, St Helens

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”


“I strive for making the residents and team happy. I like a happy home.”