Willow Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7HF
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9.8 57 Reviews
  • Willow Gardens Residential and Nursing Home, Bootle
With a team dedicated to enriching the lives of their residents, the quality of the person-centred care at Willow Gardens is what makes this home special. Some of the team have been there for over 10 years, giving it that warm, family feel.

The home is a hub of activity, from animal visits and crafts to gardening, where the residents grow their own fruit and vegetables in their mini allotment, harvesting them for the chef to use in the kitchen. There are regular pamper sessions, with manicures and hand massages, and there is a hair salon for weekly appointments with the mobile hairdresser.

And the local community are truly embraced into life at Willow Gardens. The Prince’s Trust volunteers and local students are regular visitors, with residents invited to events at the local college, most recently being a Christmas meal.

Every week the residents visit the local cricket club, where they enjoy comedy, music and dance performances. And there are shopping trips to The Strand Shopping Centre, a stone’s throw from the home, as well as a weekly Holy Communion at the home itself.

There are also trips further afield, from the residents’ most popular destination, Chester Zoo, to Blackpool and the nearby safari park.

Loved ones are welcome at any time and often enjoy taking part in activities. And if they can’t be there in person, they can catch up with what the residents have been enjoying doing on the home’s private family and friends Facebook page.

In the dining room they enjoy delicious home-cooked meals prepared by the chef, with home baking for afternoon tea. The residents also provide feedback on the menu, so it’s shaped to them. They enjoy tasting sessions for the seasonal menus, as well as cocktail and mocktail making.

The home has recently had an impressive refurbishment, with some wonderful spaces for residents to enjoy, from the beautifully decorated bedrooms to the welcoming lounges.

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Care Provided by Willow Gardens Residential and Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsey Blanchard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Willow Gardens Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £893
    • Self-Funded Nursing Care from £1,197
    • RESPITE Self-Funded Residential Care from £893

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £893 and for nursing care £1197, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Willow Gardens Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willow Gardens Residential and Nursing Home Reviews (57)

Total of 57, showing 1-20
9.8

Willow Gardens Residential and Nursing Home has a Review Score of 9.8 (9.827) out of 10, based on 30 reviews in the last 2 years. Over all time Willow Gardens Residential and Nursing Home has 57 reviews.

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Review from P P (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day
(the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review, the team at Willow Gardens will be so proud to read your kind words. We are so pleased to hear that our home manager and her team have been able to support both your father and your family and that their passion shines through. Thank you for entrusting us with your father's care.


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Review from Elaine R (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is excellent,
great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your kind words, our team at Willow Gardens will be touched to read your comments. We're so glad your mum had such a positive experience with us and that the care, food, activities - and the Christmas party - had such a positive impact. We truly appreciate your recommendation, thank you.


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Review from L H (Brother of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to the
residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your wonderful review and recommendation for Willow Gardens. We're delighted to hear about your 5-star experience. Our manager and team are committed to providing the highest level of care and support to our residents, and it's wonderful to know their dedication is appreciated. We're grateful for your kind words and will be sure to pass them to the team.


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Review from Gill R (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he would
often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your heartfelt review of Willow Gardens, the team will be touched to read your comments. It means so much to us to hear that your dad felt well cared for and we're grateful for your kind words about our staff and the support they were able to provide to your family. Your recommendation is truly appreciated, thank you.


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Review from J T (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care while at Willow Gardens. All the staff, including the manager (who always had time for you), involved in his time here whilst having palliative care, could not have been more kind and compassionate as well as caring. I would not hesitate to recommend this nursing home.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you so much for your heartfelt feedback, especially written at such a difficult time. We're grateful for your trust in us and honoured to have been part of your dad's care. Your recommendation means so much and we will be sure to pass this on to the team at Willow Gardens.


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Review from Michael G (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of the home is excellent. Always responsive and ethos of care and interest in residents is very evident. The caring staff are dedicated and enabling, and my mother really enjoys interacting with them all. The home is well maintained and the atmosphere, and activities are very good indeed.
My mother's friends have all commented on how good Willow Gardens is when they visit.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your wonderful five-star review of Willow Gardens; we are delighted to hear how happy your mother is there and how much she loves spending time with the devoted team.


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Review from Elisa B (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There really are not enough words to describe our experience with Willow Gardens. All staff were so lovely and friendly and caring and we were all treated with the utmost respect and kindness at all times.
Nothing was too much trouble and we were very happy with the care that was given to our much-loved
husband, Dad, grandad and great-grandad who was always looked after and supported in such a caring, dignified and professional way. We cannot recommend Willow Gardens highly enough and are so thankful to the Manager and the wonderful team she has created, always going above and beyond to help and support, making a difference to so many families when they are in need of care for loved ones. We would have no hesitation in recommending Willow to other families.
To the manager, you are a credit to your profession, thank you to you and all your staff, we will never forget everything you did and we will always remember your kindness, thank you so much. Forever grateful.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for writing this beautiful review, especially during such a difficult time. We have passed this to the home manager and her team at Willow Gardens and she was moved to read your wonderful words of praise.


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Review from M V (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident in Willow Gardens for the past 2 months. I was worried sick about her having to go into care but since she's been in and has settled down I've come to terms that this is now her home. The home is really clean and all the staff and management do an amazing job. The rooms are really
nice, a little bit on the small side but are newly decorated and have all new furnishing which is lovely. Shout-out to the cleaning ladies and the laundry staff the rooms are spotless and all the washing is done daily pressed and put back into the wardrobes - brilliant! The manager is great, really approachable and very helpful. Nurses are very good and always there to chat too if you have any concerns. Food is good. The staff treat the residents and visitors as they would their own which is really nice. Mum is happy there which makes it easier for me to know she's in safe hands. One only thing I would say is that there needs to be more activity going on throughout the day maybe some crafts, bingo etc.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your wonderful review of Willow Gardens, the team will be touched to read your kind words. They are certainly passionate about caring for their residents as they would their own loved ones. We know since writing this you have spoken to the home manager and she is delighted to be working on a new activities planner as we speak!


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Review from Helen C (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for over two years the manager is excellent, caring, professional and very understanding and approachable. The care my mother receives is second to none, my mother is so well looked after by the staff. The staff are all excellent in their work when I go to see my mother
she is always immaculate in her appearance. I can go home knowing my mother is in safe and caring hands.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

The team at Willow Gardens will be delighted to read your wonderful comments about the care your mother receives - thank you so much for taking the time to write this five-star review.


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Review from Edith D (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the excellent care my mother is receiving at Willow Gardens, she is bed-bound and always looks clean and comfortable, her every need is met by professional, dedicated and friendly staff, not only do they look after her so well but always make me feel very welcome and
keep me informed of her care and welfare.
The care home itself is very well led and organised, it always looks spotlessly clean and I believe the food choice and quality are excellent.
I am very grateful to all the staff for Mum's care and would not hesitate to recommend Willow Gardens to anyone looking for a care home for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your five-star review of Willow Gardens, the team will be so proud to read such a glowing personal recommendation.


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Review from J M (Son of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and stop and chat to my mother. The room is clean, the laundry is done very quickly and my mother is comfortable and well looked after. Any requests that my mum has are always accommodated and it feels like she is listened to. She is happy at Willow Gardens.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for taking the time to write this review for Willow Gardens, it is wonderful to hear how happy your mother is there.


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Review from Susan W (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willow Gardens for almost three months and she couldn't be happier with the care she has received. Her whole demeanour has improved and she is beginning to take care of her appearance again. The entire team of staff are outstanding and show a genuine interest and caring towards my
mum and she thoroughly enjoys the friendly, good-natured banter. She has regular baths/showers (which she didn't in her previous care home) and wears clean clothes every day. Her room and the home in general is clean and well maintained and feels like a home from home. There are plenty of activities for the residents to enjoy and the manager and staff get fully involved in dressing up and entertaining. I am so pleased that I chose this care home, I can relax and feel confident that my mum is being well looked after.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your five star review for Willow Gardens, the team will be delighted to read your wonderful comments and we are delighted your mother is thriving there.


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Review from B C (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all very welcoming and helped Mum to settle into her new home quickly and were always welcoming to us too. The care Mum received at Willow Gardens was good and anything asked of the staff or management was never any bother and was always followed up and communicated back. The team at
Willow Gardens were professional, friendly and approachable, and more importantly, really kind to Mum. We were given so much support in such a difficult situation and would have no hesitation recommending Willow Gardens. In my opinion, it definitely outshines all the other care/nursing homes in the area.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your review for Willow Gardens, the team will be touched to read your comments.


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Review from A M (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I could not have been happier for the care and love received over the last few years at Willow Gardens. Mum herself said how kind everyone was to her. We feel so fortunate Mum was placed here as it was during Covid. We would like to extend a sincere thank you to you all for your dedication
and hard work.

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Review from B W (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Willow Gardens in March 2023 and I couldn't have been more impressed and happy with the way my mum was treated and looked after.
The staff are an absolute credit to their profession and the manager was a star.
I would not hesitate to recommend this place to anyone. My mum herself was
very happy at Willow Gardens and loved the staff, they made her feel safe.

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Review from S O (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive, good-humoured and professional. Always a pleasure to deal with.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

A wonderful review for our team at Willow Gardens Residential Care Home - Thank you!


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Review from Dean J (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Willow Gardens enough for the love and care shown to my mum in her final few months. There is a real family feel inside the nursing home and that is all down to the beautiful people who work there. My aunty is still a resident there and I really enjoy catching up with all
the staff whenever I visit, I think of them as friends now. I would highly recommend Willow Gardens to anyone, it is a lovely place.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you so much for your kind words for our home and team at Willow Gardens. We agree, there really is a family feel and we are so thrilled to hear how happy your aunt is with us.


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Review from D W (Friend of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had needed professional nursing care for quite a while. When she came to Willow Gardens she was obviously frightened as, due to her illness, is nonverbal and immobile. The staff here have been amazing in taking care of all of my friend's needs. Things have gone from strength to strength. My
friend is gaining weight and is always being checked in by the staff, her health is getting much better. Thank you.

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Review from Leanna D (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Willow Gardens at the start of December. The care she has received has been exceptional. She has put on weight, her pressure sore she came in with has greatly improved and as a whole, she is very happy there. All staff are very friendly, they all take time to converse with mum and myself.
They ensure mum is comfortable and has what she needs. The home itself is beautiful, all newly refurbished. Cannot give enough praise.

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Review from H C (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given excellent for Willow Gardens on 19th November 2023. My mum has been here for two years and I can honestly say it's the best home she has ever been in. The staff are lovely, kind and caring. The manager is excellent, professional, kind and caring. My mum's room has been renovated this year
has all brand new furniture and will be getting a brand new bed soon. My mum is always beautifully looked after always clean and well presented. The home is beautifully decorated and has a homely atmosphere. A home from home. I can sleep well at night knowing she has first-class care.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Willow Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Willow Gardens Residential and Nursing Home is calculated as follows: ( (299 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 352 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens Residential and Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Lyndsey

Lyndsey Blanchard

Job Title: Home Manager

Joined: 2022

Lyndsey's true passion is enriching the lives of her residents by providing incredible care and amazing activities and experiences which bring them joy.


"I just love this home and believe in our team. I really enjoy making a difference to our residents and supporting the staff team to enrich their lives."


"I have worked in health care for 24 years and have had experience in several different roles, such as Registered Nurse, Regional Support Manager, and Home Manager, and have a vast amount of knowledge in dementia care and end-of-life care."


Leani

Leani De Wet

Job Title: Deputy Home Manager

Joined: 2022

I really enjoy my job because we make a real difference to our resident's lives. I love supporting the staff team and sharing my knowledge.


Frequently Asked Questions about Willow Gardens Residential and Nursing Home

What types of Care is Willow Gardens Residential and Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Gardens Residential and Nursing Home provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Willow Gardens Residential and Nursing Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Willow Gardens Residential and Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willow Gardens Residential and Nursing Home to the centre of Bootle?

0.3 mile(s) as the crow flies, distance by road may be significantly further.