Willow Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7HF
Submit a Review
9.8 57 Reviews
  • Willow Gardens Residential and Nursing Home, Bootle
With a team dedicated to enriching the lives of their residents, the quality of the person-centred care at Willow Gardens is what makes this home special. Some of the team have been there for over 10 years, giving it that warm, family feel.

The home is a hub of activity, from animal visits and crafts to gardening, where the residents grow their own fruit and vegetables in their mini allotment, harvesting them for the chef to use in the kitchen. There are regular pamper sessions, with manicures and hand massages, and there is a hair salon for weekly appointments with the mobile hairdresser.

And the local community are truly embraced into life at Willow Gardens. The Prince’s Trust volunteers and local students are regular visitors, with residents invited to events at the local college, most recently being a Christmas meal.

Every week the residents visit the local cricket club, where they enjoy comedy, music and dance performances. And there are shopping trips to The Strand Shopping Centre, a stone’s throw from the home, as well as a weekly Holy Communion at the home itself.

There are also trips further afield, from the residents’ most popular destination, Chester Zoo, to Blackpool and the nearby safari park.

Loved ones are welcome at any time and often enjoy taking part in activities. And if they can’t be there in person, they can catch up with what the residents have been enjoying doing on the home’s private family and friends Facebook page.

In the dining room they enjoy delicious home-cooked meals prepared by the chef, with home baking for afternoon tea. The residents also provide feedback on the menu, so it’s shaped to them. They enjoy tasting sessions for the seasonal menus, as well as cocktail and mocktail making.

The home has recently had an impressive refurbishment, with some wonderful spaces for residents to enjoy, from the beautifully decorated bedrooms to the welcoming lounges.

Show Willow Gardens Residential and Nursing Home on the Map

Care Provided by Willow Gardens Residential and Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsey Blanchard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Willow Gardens Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £893
    • Self-Funded Nursing Care from £1,197
    • RESPITE Self-Funded Residential Care from £893

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £893 and for nursing care £1197, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Willow Gardens Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willow Gardens Residential and Nursing Home Reviews (57)

Total of 57, showing 21-40
9.8

Willow Gardens Residential and Nursing Home has a Review Score of 9.8 (9.827) out of 10, based on 30 reviews in the last 2 years. Over all time Willow Gardens Residential and Nursing Home has 57 reviews.

Overall Experience

  • 46
  • 11
  • 0
  • 0
  • 0

Date Published

57
5
17
30
27

Review from S H (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum went to Willow Gardens in June 2023, as a family, and for mum it was very hard as her life has changed as ours have to. It certainly wasn't a easy decision but Mum needs 24 hour care with everything mobility, dressing, toilet needs. We did have a few teething problems at it but I and my sisters
addressed them straight away. The manager was lovely, very professional and listened to us and always approachable. I am happy with Mum's care and all the carers. Nothing is too much trouble for them and Mum is fussy with her food, then again the chef is always on hand to discuss her likes and dislikes. Willow Gardens is always clean, decorated nice and lovely and warm as mum feels the cold like a lot of residents. There is good banter with carers residents and families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Friend of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Willow Gardens Residental and Nursing Home a couple of months ago. I cannot praise the staff, management and maintenance enough. They can't do enough for you always smiling on every visit, even the resident's families are all kind. The decor is absolutely lovely feels like home
from home. The food is excellent, my friend had a little appetite now she is eating very well now and has enjoyed getting to know everyone. A beautiful care home.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your wonderful review and your kind words about our team, we are very proud of them. We are so pleased your friend has settled in so well and is enjoying the food - mealtimes are a very important part of the day here!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann M (Wife of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased I can't use any names as each and every one of the carers, or angels as I like to call them, were absolutely wonderful. I couldn't have wished for my husband to be looked after any better. On leaving him at night I knew he was in good care. You should be proud of Willow Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Nephew of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that our family are very pleased and impressed with Willow Gardens Residential and Nursing Home for the care they are providing for our aunty. She has taken a month or so to settle in but is very happy and content at the home. She feels safe and that is what we wanted. Anything she
has asked for the manager has tried to oblige.

Reply from Lisa Mccauley, Social media officer at Willow Gardens Residential and Nursing Home

Thank you for your feedback and taking the time to write a review. We are so pleased your aunty is settling in well at Willow Gardens. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn R (Niece of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how excellent this care home has been not only to my aunt but myself and my mum. They have gone above and beyond to make my aunts stay excellent and happy, she was loved and so well cared for. Treated with care, love and dignity. The staff from carers, cleaners, cooks, hairdressers,
nurses, admin but especially one lovely caring and understanding member of staff. Thank you so much for making it a lovely home for my aunt i wish you all love and happiness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary G (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my personal opinion, the home and staff are very accommodating. They greet you with a smile and make you feel welcome. The home is spotless, there is a very nice feeling to it. The patients all seem very happy because they are being looked after properly. I as a visitor rate the home a big 10/10.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John O (Resident) assisted by family/friend published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the way I am looked after. The staff are all very nice and treat me with respect.
I have asked for my meal times to be changed, and this has been implemented without any difficulty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Willow Gardens straight from hospital for end-of-life care. We couldn't have wished for a better place. It exceeded all our expectations. We are so grateful to all the staff for looking after our Mum till she passed away. The care shown was genuine, not just to the residents but to the families
as well. We were welcomed whenever we visited, we felt cared for too. Spotlessly clean, bright and comfortable, lovely meals and a kind and cheerful workforce, willing and able to spend time with everyone. The residents were happy and content, you can't make the atmosphere calm and relaxed unless it actually is. Our mum was comfortable and settled and always had a smile on her face! If you can secure a place at Willow Gardens, please accept it, you will not be disappointed. Your loved one will not only be looked after but cared for. This is definitely a place to call home even if it's only for a short time. We would like to thank the manager and all the staff again for their care and kindness during Mum's final months. We greatly appreciate you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon M (Son of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really enjoyed the activities over the Easter period. She enjoyed wearing her Easter bonnet and engaging in games of bingo and pass the parcel.
The Easter fete was a brilliant day for everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula H (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Willow Gardens from a previous care home that offered poor service. Willow Gardens was recommended by a friend with a relative there. From the first moment, until Dad passed recently, the care, attention and respect he received was wonderful. The manager is enthusiastic and committed
as are the staff, nothing is too much trouble. Dad’s health had declined but the nursing care he received was first-class. As a family, we are so grateful that Dad’s last few months were spent at Willow Gardens. Keep up the wonderful work you are all stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan B (Sister-in-law of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law came from a very caring, loving home with his family. The move into care was a huge leap for him but the staff from day one made him feel very safe and settled. I live a distance away but am in regular contact. If the staff have any concerns about him they always get in touch. All
his needs are catered for and I am very pleased with the care he receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole A (Daughter-in-law of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my mother-in-law and our family in her final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has to move out of another nursing home last year, which was also run by the same company, Sanctuary Care. It was an extremely difficult time, worrying over the move. The staff were really caring and welcoming and the manager at the time was very professional and understanding. They love my mum.
Now there is a new manager, she has been very professional and informative. Kind and caring. On 19th November 2022, Mum has been here one year and I am happy with her placement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Mother of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family have found all the staff at Willow Gardens to be helpful and informative with all our queries. This has helped us to help our family member to become settled and comfortable at Willow Gardens Residential and Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Brother of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how my brother is treated both medically and socially. He is in very good hands. I attended when they were playing "higher or lower", and he was very animated and clearly enjoying himself. Thanks for what you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula B (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has very complex issues, especially around chronic pain - the staff try to do as much as they can to keep her comfortable and settled. If I need anything they will always help me as much as they can. It has a nice atmosphere in the home. There is never a problem talking to the nurses and carers
when you need them and they always treat my mum with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care and compassion shown to our mum at Willow Gardens. All the staff, from the cleaning lady to the manager, are lovely. All staff are attentive and efficient. During a very recent illness, the care and compassion shown by all the staff were outstanding. Mum is always treated with
the utmost dignity at all times. The nursing staff during Mum's illness were fabulous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is settled, he enjoys chats with staff who are good with him. He cannot stand without a hoist, the staff move him in a caring way. The new manager is very good, she is improving standards here and is friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Brother of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to covid, I have not been able to visit my sister as often as I would have wished to. However, since the easing of restrictions, I have found the home very accommodating in arranging visits where allowed. My sister tells me that she is happy and feels safe, secure and has no complaints whatsoever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for post operative convalescent care. The staff and management at Willow Gardens are professional yet friendly, kind and efficient. The home itself is spotlessly clean. I have total peace of mind knowing that my mum is in safe kind hands. All credit to the manager and her staff! Thank
you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Willow Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Willow Gardens Residential and Nursing Home is calculated as follows: ( (299 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 352 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens Residential and Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Lyndsey

Lyndsey Blanchard

Job Title: Home Manager

Joined: 2022

Lyndsey's true passion is enriching the lives of her residents by providing incredible care and amazing activities and experiences which bring them joy.


"I just love this home and believe in our team. I really enjoy making a difference to our residents and supporting the staff team to enrich their lives."


"I have worked in health care for 24 years and have had experience in several different roles, such as Registered Nurse, Regional Support Manager, and Home Manager, and have a vast amount of knowledge in dementia care and end-of-life care."


Leani

Leani De Wet

Job Title: Deputy Home Manager

Joined: 2022

I really enjoy my job because we make a real difference to our resident's lives. I love supporting the staff team and sharing my knowledge.