Willow Gardens Residential and Nursing Home

St Edmonds Road, Bootle L20 7HF
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9.8 57 Reviews
  • Willow Gardens Residential and Nursing Home, Bootle
With a team dedicated to enriching the lives of their residents, the quality of the person-centred care at Willow Gardens is what makes this home special. Some of the team have been there for over 10 years, giving it that warm, family feel.

The home is a hub of activity, from animal visits and crafts to gardening, where the residents grow their own fruit and vegetables in their mini allotment, harvesting them for the chef to use in the kitchen. There are regular pamper sessions, with manicures and hand massages, and there is a hair salon for weekly appointments with the mobile hairdresser.

And the local community are truly embraced into life at Willow Gardens. The Prince’s Trust volunteers and local students are regular visitors, with residents invited to events at the local college, most recently being a Christmas meal.

Every week the residents visit the local cricket club, where they enjoy comedy, music and dance performances. And there are shopping trips to The Strand Shopping Centre, a stone’s throw from the home, as well as a weekly Holy Communion at the home itself.

There are also trips further afield, from the residents’ most popular destination, Chester Zoo, to Blackpool and the nearby safari park.

Loved ones are welcome at any time and often enjoy taking part in activities. And if they can’t be there in person, they can catch up with what the residents have been enjoying doing on the home’s private family and friends Facebook page.

In the dining room they enjoy delicious home-cooked meals prepared by the chef, with home baking for afternoon tea. The residents also provide feedback on the menu, so it’s shaped to them. They enjoy tasting sessions for the seasonal menus, as well as cocktail and mocktail making.

The home has recently had an impressive refurbishment, with some wonderful spaces for residents to enjoy, from the beautifully decorated bedrooms to the welcoming lounges.

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Care Provided by Willow Gardens Residential and Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lyndsey Blanchard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Willow Gardens Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £893
    • Self-Funded Nursing Care from £1,197
    • RESPITE Self-Funded Residential Care from £893

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £893 and for nursing care £1197, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Willow Gardens Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willow Gardens Residential and Nursing Home Reviews (57)

Total of 57, showing 41-57
9.8

Willow Gardens Residential and Nursing Home has a Review Score of 9.8 (9.827) out of 10, based on 30 reviews in the last 2 years. Over all time Willow Gardens Residential and Nursing Home has 57 reviews.

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Review from Carol D (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdown, our Mum needed to be admitted in to a Nursing Home which was a difficult time for us all but was made so easy by the wonderful staff at Willow Gardens.
From day one, our Mum settled straight away and she is clearly very happy in there. This was a huge relief to us all, given that
our Mum is a fiercely independent individual and we dreaded how she would feel about going in to a Nursing Home but we needn't have worried. Willow Gardens offers everything you could wish for in a Nursing Home, with dedicated staff who go out of their way to make our Mum feel special, cared for, happy and comfortable. They are very committed to their jobs, even as far as getting personal visits from the chef, as she has special dietary requirements. They've done their best through these difficult times and I can only applaud them, especially the Manager who goes out of her way to ensure that your family member gets the best care, as we would all want for our loved ones.

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Review from Beryl T (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When searching for a care/nursing home for our mum, this home ticked all the boxes we were looking for. It is very clean, the rooms are bright and a decent size. Both upstairs and downstairs lounges are bright and nicely furnished. Most of all, the home is welcoming and the staff are lovely. Nothing
is too much trouble and they are very patient and caring. The nurses are lovely and proficient and you can ring up anytime and ask how your family member is. I would recommend this home, without a doubt.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you so much for your kind words about our home and team - it is so appreciated by our team. Best wishes, Fae.


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Review from Kelly W (Relative of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the staff enough for the continuous exceptional care they have given my relative. During what has been a terrifying time, they have all gone above and beyond to make sure they were kept safe. I and other family members are extremely appreciative of the home being closed so quickly as
this has kept all residents safe.
They created a safe clean space for families to visit, and are always finding ways to help families visit when they can. As many have jobs with shift work, the staff have been very accommodating with dates and times.
Staff are always professional and have worked tirelessly to answer phones and give updates to families.
The home itself is always spotless.
I can't thank them enough for the excellent standards of care that have been continuously provided.
Through what has been a terrifying time for all, has been made easier through the dedication and professionalism of all staff. I would highly recommend this home to anyone.
Thank you for everything.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you for taking the time to review our home and for such wonderful words. The team will really appreciate it, your feedback is truly invaluable to us. Best wishes.


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Review from Tracy C (Daughter-in-law of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was admitted to Willow Gardens last September 2019.
And gained a permanent place in January 2020.
The home itself is clean and tidy. And they have activities most days. Most of the staff are lovely, and will help you all they can,
Because of COVID-19, we couldn't see her till recently,
but that is very sparse. You have to book so far in advance, but that isn't suitable for myself and husband as we don't know our shifts from 1 week till the next. So only had one visit since the lockdown. We are both bus drivers before lockdown though we could visit most times (apart from meal times).
We would have loved to have had a video chat, they did ask us for our details but this never came off. Which we were disappointed with, as this would have been wonderful to chat with Mum.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you for your kind words about our home and team. I am sorry to hear that you haven't been able to see mum yet, however, our pre-booking system is to ensure the safety and wellbeing of our staff and our residents. I will pass on your feedback about the video chat, as this is something our homes have been looking to provide. Best wishes, Fae.


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Review from Michael D (Husband of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has had excellent care whilst in Willow Gardens. The staff and other helpers have made her stay very pleasant.

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Review from W H (Brother of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, in my opinion, I think the standard of care is excellent.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words. Best wishes, Fae.


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Review from T M (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after from day number one. The room could do with an update though. Food was always hot and plentiful. The girls made him smile daily. Clothes always clean and ready for us. Overall we have no complaints regarding dads care, so from us all, we want to say a big thank you.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you for your kind words and feedback. The team will really appreciate it. Best wishes.


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Review from M R (Wife of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home, when I visited it unannounced, is really lovely. No unpleasant smells, nice and fresh food and the kitchen lovely and clean. Staff are brilliant, very caring, friendly and accommodating. Managers are understanding and professional. The lounge is light-filled, very clean, loads of great activities.
Bedrooms, homely. Fresh, clean, caring home.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you for your kind words about our home and team and for your wonderful scores. Your feedback is much appreciated by our team. Best wishes, Fae.


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Review from Tony R (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the staff at Willow Gardens, Bootle, for all their hard work, care and commitment.
The staff have been amazing in looking after my mother. They sacrifice themselves during this pandemic and I for one fully appreciate their dedication.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you so much for your kind words about our team and home - they will really appreciate it, especially at this time. Best wishes, Fae.


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Review from Paul M (Son of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming and professional environment.
All staff are friendly, polite and obviously care about the resident's welfare/wellbeing.
The home is very competently managed.
It is always clean and decor is exceptional.
Similar to many, I’m sure, initially Mum was adamant she did not want to be
there.
But from day one she has said repeatedly how wonderful the staff are.
“They’re just great” is what she always says.
Everybody there has played a huge part in her becoming comfortable and more and more used to living there.

Reply from Kate Yates, PR Officer at Willow Gardens Residential and Nursing Home

Thank you for your lovely comments, they will mean so much to the team who do their very best to make Willow Gardens a true home for all its residents. Kindest regards.


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Review from Lynn B (Granddaughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident at Willow Gardens. I would highly recommend this home, each and every member of staff are outstanding. She was treated with nothing but dignity and respect. There have been changes in the home recently and I found these were for the better. Thank you to the team at Willow
Gardens.

Reply from Fae Doherty, Marketing Officer at Willow Gardens Residential and Nursing Home

Dear Lynn, thank you so much for your kind words. It is wonderful to hear how pleased you are with the care provided to your grandmother by our team. I will be sure to pass this on. Best wishes,


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Review from Daniel R (Grandson of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the way in which Willow Gardens took care of my grandad, the staff were extremely friendly and played a big part in helping him to settle in quickly and calm his nerves.


The facilities were excellent, I almost wanted to move in with him!


Reply from Fae Doherty, Marketing Officer at Willow Gardens Residential and Nursing Home

Dear Daniel, thank you so much for your kind words and fantastic scores. It is wonderful to hear how well your grandfather is settling in with us. Best wishes,


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Review from Mark B (Grandson of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is a resident is Willow Gardens and I cannot praise the care home highly enough. He's well looked after and the staff are wonderful. It seems to be well run and his room is really comfortable. The company running Willow Gardens seem to be quite big but this doesn't mean the place isn't
homely. My grandad is really content there.

Reply from Fae Doherty, Marketing Officer at Willow Gardens Residential and Nursing Home

Dear Mark, thank you for your lovely review - it is much appreciated by our team. I will be sure to pass your kind words onto the manager and the team. Best wishes, Marketing officer


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Review from Hayley B (Niece of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent his final years at Willow Gardens, which was better for him and us, we would recommend Willow Gardens to friends and family.

Reply from Fae Doherty, Marketing Officer at Willow Gardens Residential and Nursing Home

Dear Hayley, thank you for taking the time to review Willow Gardens - your feedback is invaluable to us. Best wishes, Fae.


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Review from Dave C (Nephew of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring environment. Supportive staff. Nothing is too much trouble. They go the extra here. Good food with personal choices. No hesitation in recommending.

Reply from Fae Doherty, Marketing Officer at Willow Gardens Residential and Nursing Home

Dear Dave, thank you so much for your kind words about our team and care provided at Willow Gardens. Your feedback really is invaluable to us. Best wishes, Fae


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Review from Sue D (Sister of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister resided at Willow Gardens, Bootle for more than ten years.
She was very happy there and it was very much her home. She felt safe and loved until the very end, she passed away in January 2018 aged 61.


Carers, nurses and all staff looked after her well. She was blind and so it was important

to her to feel safe.


Staff were always kind and the manager was very approachable in every way.
I cannot fault this care home and recommend it highly.


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Review from Terence H (Sister of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my last review, there have been big improvements made. The Regional Manager invited me and other relatives to a meeting with her and the Home Manager. All issues were discussed and an agreement made that my sister would be served food in a more caring manner and would be out of bed whenever possible
when food was served.
She would also be fed smaller more manageable portions.
She has also been transferred to a better room with more facilities. Personal hygiene matters were also discussed. A suitable Care Plan would be put in place which will involve more scrutiny of her medical conditions.
Monthly meetings have been introduced with relatives of residents to participate. It was agreed that a Fire Certificate would be displayed in a prominent position. I am now satisfied that under the new ownership Willow Gardens and View is now being run in a caring and professional manner. Most of the issues raised in my last review have now been resolved.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Willow Gardens Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Willow Gardens Residential and Nursing Home is calculated as follows: ( (299 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 352 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Gardens Residential and Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Lyndsey

Lyndsey Blanchard

Job Title: Home Manager

Joined: 2022

Lyndsey's true passion is enriching the lives of her residents by providing incredible care and amazing activities and experiences which bring them joy.


"I just love this home and believe in our team. I really enjoy making a difference to our residents and supporting the staff team to enrich their lives."


"I have worked in health care for 24 years and have had experience in several different roles, such as Registered Nurse, Regional Support Manager, and Home Manager, and have a vast amount of knowledge in dementia care and end-of-life care."


Leani

Leani De Wet

Job Title: Deputy Home Manager

Joined: 2022

I really enjoy my job because we make a real difference to our resident's lives. I love supporting the staff team and sharing my knowledge.