The Brunswick

2/4 Lord Street, Southport PR8 1QD
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9.9 62 Reviews
  • The Brunswick, Southport
Welcome to The Brunswick, a caring and homely environment that is proudly part of the Dovehaven group, located on Lord Street in Southport. The Brunswick provides residential care tailored to meet the unique needs of each resident.

The compassionate and experienced team at The Brunswick is dedicated to delivering personalised care that promotes independence, well-being, and dignity. The home offers a warm and supportive atmosphere where residents can feel comfortable, safe, and valued.

The Brunswick features modern, spacious living areas, 54 beautifully designed bedrooms, and a peaceful outdoor area where residents can relax. A variety of engaging activities and freshly prepared meals are provided to enhance the residents' quality of life.

Those interested in learning more about The Brunswick or to arrange a visit, please contact The Brunswick team. The team would be delighted to welcome new residents and share what makes the home such a special place to live.

Show The Brunswick on the Map

Care Provided by The Brunswick

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Mortimer (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for The Brunswick

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £947 – £1,398
    • RESPITE Self-Funded Residential Care £947 – £1,450

  • Residential and Respite Care from £947 per week (Dependant on room and care needs)
    Local Authority residents are considered, please speak directly with the Home Manager.
    (these prices are only a guideline, please contact The Brunswick directly to find out the price for your requirements)
  • (these prices are only a guideline, please contact The Brunswick to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking at the front of the home for resident and visitor use.


The Brunswick Reviews (62)

Total of 62, showing 41-60
9.9

The Brunswick has a Review Score of 9.9 (9.898) out of 10, based on 36 reviews in the last 2 years. Over all time The Brunswick has 62 reviews.

Overall Experience

  • 55
  • 6
  • 0
  • 0
  • 1

Date Published

62
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Review from H O (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that The Brunswick Care Home is excellent in every way. CQC should rate this care home top at all times. I love it here and I hope to continue to live here. I am treated with dignity, respect, care and understanding by all the staff.

Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your wonderful review, we do appreciate your 5* ratings. Kind regards.


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Review from P H (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Wonderful! Thank you for your review. Kind regards.


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Review from J P (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round great care. Lovely staff and meals are excellent.

Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review and ratings, Kelly and her team will be 'over the moon to read your comments. Kind regards.


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Review from P T (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

OK, this care home is located at the south end of Lord Street - a world-class shopping street in the superior holiday resort of Southport. A beach, leisure lake and other facilities are minutes away (see Southport Tourist Board brochure for details). The climate's clement - 'Sunny Southport' - The town
also hosts world golfing events. The town always has an influx of world tourists, giving it an ambience that other towns may lack. Residents are urbane, polite and friendly - as are the staff. I have a TV in my room and am able to buy my newspaper daily - as I can buy whatever I wish, within reason.

Reply from Alison Foreman, Head of Sales and Marketing at The Brunswick

Thank you very much for your review, which certainly captures all of the great things about the town of Southport! It is a great place to live.


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Review from Debra E (Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and loving consideration for all needs is second to none. The care for personal needs is always dealt with. I can't fault the food, always more than enough. Tablets - explained what they are giving. Staff have an extremely hard job and they do it with great pride and I admire them all for that.
Hope this feedback is of use. Many thanks to them all.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. The staff always try to go above and beyond for all the residents in their care. I will pass on your positive comments to the staff team at the home.


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Review from K G (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no hesitation in recommending The Brunswick Care Home to anyone who is thinking of placing relatives there. My father was a full-time resident for nearly two years and I could not ask for anything more from all the staff, who are a dedicated team and have the residents' best interests at heart.
The care and attention they pay the residents is second to none, even in these uncertain times of the Covid pandemic.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. I have passed on your positive comments to the staff team at the home, who are a committed team that have worked hard during the pandemic, often in difficult circumstances. I am pleased to see the high standards have been maintained.


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Review from Janice T (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had been a resident at The Brunswick for about 2 years. The care he received during that time was exceptional, nothing was too much trouble for the team and managers to make him comfortable, happy and safe. This high level of care did not falter during his time there and in these unprecedented
times too, was invaluable to both myself and my sister, especially in lockdown. The team are wonderful with the residents and it was lovely to see our father laughing in his time there and also what was to, unfortunately, be his final months too. The team and managers were extremely supportive of both our father and us throughout his time there. The Brunswick is exceptionally clean and well maintained. The meals are lovely and plentiful. I have absolutely no hesitation in recommending it and would like to personally thank the team for caring for our father during his time there.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review. We are pleased that you have recognised the care and attention the whole team have given to your father, as well as the other residents within the home. As you say, it has been a difficult time but the manager and all staff have worked hard to ensure that the high standards have been maintained.


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Review from M C (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was always adamant that she wouldn’t end up in care. However, her transition from hospital, following a fall, to the Brunswick couldn’t have been smoother. This is mainly down to the professionalism of the care team. They are always friendly, polite and calm, no matter how pressured. They treat
all the residents as individuals and they are all addressed by their names. My mum is encouraged to eat by the excellent catering team. The facilities and upkeep of the home also make a huge difference to my mum’s rehabilitation. I have peace of mind knowing that my mum is in safe hands.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for writing this 5-star review. I am pleased that the staff team have made the move into care easier for your mother and your family. I have passed on your positive comments to the home's team. Thank you once again for taking the time to share your thoughts on our home.


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Review from David P (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has perked up since moving in. She has many needs and seems to be very happy. She loves the quizzes and the attention she gets. Caring is a strength tapping job but all the staff there do a marvellous job. Just to see her content is a Godsend. They get her ready for visitors and to see the joy on
her face is priceless. I get time to spend with her and see she is happy.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you so much for taking the time to write this review. I am pleased that your other has settled into the home so well and enjoying her time. I have passed on your positive comments to the staff team who strive to create a stimulating, caring atmosphere within the home.


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Review from Rebecca S (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently moved to The Brunswick after spending a month in hospital. Staff have showed great compassion, have helped ease the transition and are very knowledgeable on process. Nothing has been too much trouble. This really gives me comfort that my 97 year old grandmother is being looked
after and is receiving the care she deserves. Thank you.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to complete this 5* review. I am pleased to hear that your grandmother is being well looked after. The staff within the home pride themselves on going that extra mile. I will pass on your positive feedback to the Home Manager and team. Thank you once again.


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Review from Helen D (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents were discharged from hospital to the Brunswick Care Home in March 2021 for a period of Respite care. Prior to this they had both lived at home independently so I can only imagine that staying in a care home would be unsettling for them. As a Nurse myself, with previous experience
of working in Care Homes, I was worried about the care they may or may not receive. I am very happy with the care home. The staff are so caring and accommodating - nothing is too much trouble. Most importantly, Mum and Dad are happy. The first time I visited with my six-year-old son, the staff made me feel so welcome. One care worker, in particular, went above and beyond to make the visiting experience positive for my son too. Nice decor/good food/facilities are all important (all are of a high standard too) but caring, committed staff for me, is what any care home needs and that is what the Brunswick provide. A home from home experience. Thank you to the manager and all your staff.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this 5* review. All our staff try to go that extra mile for all people who choose to live in our home. I am please that your parents are happy and settled in their new environment. I have passed your positive comments onto the Manager and staff team.


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Review from Susan H (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would definitely not recommend this home.
Do not be deceived by the decor. In our families opinion, it’s the only good thing about the home.
In my opinion, it needs improvement in all areas, not just the ones highlighted by the CQC report.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to bring your opinion of the experience of care at The Brunswick to our attention. We take such feedback very seriously and we feel deeply sorry that you feel this way.
Unfortunately, as a residential home we have to be sure that, as needs change, we are still able to deliver the care required by our residents. We are very sorry that a move to a new care environment had to take place, as your mothers stay at The Brunswick had been a long one. She will be missed by all of the team and we hope that she is more settled in her new home.


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Review from Nicola L (Niece of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased and relieved that my Uncle has settled so well into the Brunswick Care Home. He has a lovely room where he can watch tv and do his jigsaws and crosswords quietly. He also thoroughly enjoys all his meals especially his breakfasts! It is also lovely to have the Pod where we can see him
in these difficult times. Staff often go out of their way to ensure he is ok and it gives me a lot of relief and peace of mind that he is being so well cared for and looked after. Thank you to all the staff who work so hard.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to complete this survey, I will pass on your positive comments to the manager and staff within the home. I understand the concerns that all families have at this difficult time and am pleased that we have been able to give you some reassurance with Pod visits etc.


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Review from Garry N (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2nd August 2020 and has received excellent care from staff in her short time. Always been able to receive updates on mother’s condition and well-being in her time as a resident.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for taking the time to write this review
I will pass on your comments to the staff team. It is always nice for the staff to have positive appreciation for their hard work


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Review from Shelagh M (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been received with warmth and understanding over the past 18 months. Very satisfied with my brother's care. All precautions were taken on this visit - nothing was too much trouble.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for your comments, the team at the home is always striving to maintain standards during this difficult time. Your positive comments have been passed onto the staff team.


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Review from Rose R (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great - was able to see my dad in the garden for the first time in three months.

Reply from Linda Mitchell, Home Manager at The Brunswick

We were delighted for you too. Thank you for your kind words.


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Review from S H (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management have worked very hard to keep residents well during this very challenging time. Thank you very much.

Reply from Linda Mitchell, Home Manager at The Brunswick

Thank you for your kind words, we really appreciate your comments.


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Review from R J (Nephew of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive staff. Excellent food. Well managed. Clean.

Reply from Linda Mitchell, Home Manager at The Brunswick

Thank you for your kind words, we really appreciate your kind words.


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Review from Lorraine C (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all his staff took great care of my late Father, who became very difficult to deal with in his last few months as dementia set in. I cannot praise enough the way my father was looked after. The home is beautifully decorated and kept spotlessly clean. Residents are treated with respect
and their views listened to. The manager even made trips to the hospital to collect new hearing aids for my father. The dining room was more like a good restaurant and my Father couldn't praise the food enough. I have recommended The Brunswick to a number of friends and will be happy to do so in the future.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you for your comments. I am pleased that we were able to make a caring supportive environment whilst he was with us.


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Review from Terry F (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial review was back in August 2018, which can be read below. A further 5 months have passed. During this intervening period my dad has, for various reasons, been 'a handful' and very demanding regarding staff time. Due mainly to the continual caring environment and excellent staff, dad has now
settled down. We don't know what the future holds but we do know that The Brunswick staff have been terrific in their approach to settling dad to date. Thank you all very much - it is greatly appreciated.

Reply from Jan Hunstone, Regional Manager at The Brunswick

Thank you. Your comments have ben passed onto the care home team


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Brunswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for The Brunswick is calculated as follows: ( (388 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 423 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Brunswick is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Kelly

Kelly Mortimor

Job Title: Home Manager

Joined: 2022

Kelly Mortimer is the Home Manager of The Brunswick.


Kelly Mortimer joined Dovehaven in June 2016 and was promoted to her current Home Manager role in 2022.