Cambridge Court Care Home

Cambridge Court Care Home, 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR
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9.9 90 Reviews
  • Cambridge Court Care Home, Liverpool
Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.

The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.

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Care Provided by Cambridge Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alena Petrie (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Cambridge Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £1,200
    • Self-Funded Residential Dementia Care £940 – £1,200
    • Self-Funded Nursing Care £940 – £1,200
    • Self-Funded Nursing Dementia Care £940 – £1,200

  • fees are subject to change
  • (these prices are only a guideline, please contact Cambridge Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cambridge Court Care Home Reviews (90)

Total of 90, showing 21-40
9.9

Cambridge Court Care Home has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cambridge Court Care Home has 90 reviews.

Overall Experience

  • 76
  • 13
  • 1
  • 0
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Date Published

90
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Review from Ann P (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Cambridge Court and the amazing team of dedicated staff who genuinely do care for their residents and their families. My mum has been a resident since June 2023. She has been welcomed into the Cambridge Court family and her every need has been taken care of. Everyone
is treated with patience, care, dignity, compassion and kindness by regular long-standing staff who really cannot do enough to help.
The home is kept spotless and well-maintained by a wonderful team. Mum’s room is lovely and the lounge/dining area has such a community feel. Meals are good and a varied menu is served with every need catered for.
There is a fabulous programme of activities and entertainment to stimulate residents and again this is tailored to individual needs and interests. There is certainly a lot of fun and laughter and singing and dancing.
As a family, we feel incredibly lucky to have found such a wonderful place to care for our mum. Thank you.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

We are so happy that you and your mum are happy, it was meant to be.


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Review from Susan M (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in four weeks ago to this truly fantastic setting. She has now settled in well and is contented in the new surroundings. The care, dedication and friendliness of every single member of staff is tremendous. Each and every one of them is professional, courteous, compassionate and welcoming.
The love of their roles shines through and they genuinely care for the families as well. Mum is safe, well cared for and is joining in with most of the numerous activities on offer. It's a pleasure to see her relaxed, happy and socialising. Thank you all for everything you do.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Lovely, kind words, thank you, pleasure to look after your mum, she makes us laugh every day.


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Review from Clare V (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Cambridge Court for two weeks and is a different person! For the better. He was in a previous home for three weeks and was gradually deteriorating, and it was heartbreaking. When he came to Cambridge Court, the care and devotion of the staff was second to none. The staff are always
smiling and can’t do enough for you. The manager and her team are certainly devoted to their jobs. They have great activities going on - mobile zoo, singers, doing puzzles, always keeping the residents entertained and stimulating those with dementia. My family are so happy that my dad is so settled. Thank you to all the staff - you are angels.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words. Glad he is settled and is one of our family now.


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Review from Lilian P (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cambridge Court Care Home since February 2022. I cannot praise the staff enough for the way she is looked after. There is always some sort of entertainment going on, my mum loves trips every month and has started knitting again thanks to the activity coordinator. It's lovely to see
Mum happy and looking well-dressed thanks to the dedicated staff that look after her. The food is amazing, especially the cakes the cook makes. The cleanliness of the home is impeccable thanks to all the cleaning staff. The managers run the home amazingly and are always there to help out and join in with the dancing and activities. I couldn't have let my mum go into a better place.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, pleasure to look after her, Alena.


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Review from Laura W (Granddaughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not stress enough how amazing the staff treat all residents, the activities they provide and the entertainment through different ways, including singers, painting, sing-alongs, parties and so on, the interaction and therapeutic intervention is just beyond belief, previous care homes my nan was
in there was nothing like this. Words will never be enough for the gratitude I will forever have for the team at Cambridge Court Care Home.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, it is a pleasure to look after your nan, Alena and team.


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Review from Paula C (Daughter-in-law of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a very small family, I can't express how much we appreciate the high standard of care given by the management and all the staff as we are not able to visit as regular as we would like due to work commitments and life in general. However, we can always contact the management for any updates and we
see my mother-in-law regularly on Facebook always smiling. It makes a huge difference as we know she is happy and settled.
All the residents have a better social life than anyone writing a review. There is always something going on to keep them entertained.
I would not hesitate to recommend Cambridge Court Care Home if you are looking to help a relative in a happy and safe environment.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Lovely, kind words, thank you, it is a privilege to look after her. Alena.


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Review from Trish M (Wife of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really did not want my husband to go into a care home, however, the difference it has made has been more than we ever hoped for.
The manager and her team are welcoming and very supportive and the atmosphere is friendly and homely. My family and I can’t thank the manager and the team enough for the
care they are providing, my husband seems happy and settled and he loves the banter with the staff.
He asks to go back so he obviously feels safe there too.
It is great to see him so happy!

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for such kind words, he is a pleasure to look after, but you know that. Alena and team.


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Review from Ashley C (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has gone above and beyond for my dad. He is well looked after in more ways than one and I will be forever grateful to everyone for nursing him back to good health. I was unsure of how I felt with him having to go into a home after a hospital stay but I needn’t have worried. The manager
and her team settled him in really well and this also put my mind at ease very quickly. Choosing Cambridge Court Care Home was the best decision I made for him. I know he is safe, cared for and in the best place to support his needs. He was able to attend my wedding, along with a carer, and it was a highlight of the day having him there with us.
The staff are caring towards him and the other residents. It’s great being able to see everything you do daily with the residents and the themed days and parties too. He is socialising more than he ever did and it’s wonderful to see. A massive thank you to you all!

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, your dad is a true character and we all care for him the best we can.


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Review from D P (Son of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cambridge Court Care Home for four months. My brothers and I were initially very reluctant to put our mum into residential care because of things you see on TV and similar. However, good news doesn't make for good viewing figures and we have seen for ourselves how well Mum is cared
for and how she is settling in. It is good to be kept updated by regular messages and social media posts.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, it is pleasure to look after Mum. Alena.


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Review from S G (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved here from another care home in March 2022, the difference the facilities and the staff at Cambridge Court have had on Mum, especially her health, is truly remarkable. The staff from the top to the bottom are remarkable, friendly and nothing is too much trouble for them.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Your mum is a true character and settled in so well, thank you so much for your kind words. Alena.


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Review from Christine W (Next of Kin) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanna has been a resident since February, she loves the food and the company. I felt that I failed Nanna when the decision was made to put Nanna in a home but Nanna loves it here, she's made new friends and the staff are lovely and very caring.
The stimulation she gets in the home is so much more than
when she was at home, there's sensory stimulation via music, games, baby chicks and that's to name just a few. Nanna loves getting her hair done by the hairdresser.
I visit Nanna every day and I always see her smiling and happy she likes all the staff, the staff across the board, from management, carers, cooks, cleaners and the handyman, seem to care about each and every resident. I visit at different times of day and at all times my nanna is happy. The guilt is still there but I feel reassured knowing we had chosen the right place for Nana's next chapter in her life.
I also no longer have the worry if she falls or wanders off, that she would be alone.
These few words can't convey my feelings.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Pleasure to look after Nanna, thank you for trusting us with her care, Alena.


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Review from Caroline A (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, caring and respectful of the residents. I am impressed by the range of social activities and entertainments which are organised for the residents, which my mother really enjoys and benefits from hugely.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

We are so glad you are happy Caroline, we love to keep busy and explore new activities all the time. Alena.


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Review from Lauren C (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the care home and staff enough. My father-in-law has settled in really well and now calls Cambridge Court Care Home his home. He was able to bring his own possessions from his house which made the transition easier. The staff manage his medical needs brilliantly and this really is a
big peace of mind for both of us after such a worrying year before he came to the home. He was well enough to attend our wedding and we can’t thank you enough for getting him to where he is now! Everyone is really friendly when we visit and it is clear to see that the staff know him (and his personality) very well. He speaks highly of the staff and the work that they do, not just for himself but for the other residents in the home as well. The activities keep him active and he is finally participating in and completing things that I had been trying to get him to do for years. It is lovely being able to see the photos of what you all get up to on social media. A big thank you to you all!

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Dear Lauren, he is a real character and is liked very much, thank you for your kind words, it is very much appreciated. Alena and team.


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Review from Jane M (Niece of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been a resident for a considerable amount of time and I cannot fault the care and attention she gets from the staff. Her room is immaculate and clean. The staff are very accommodating and nothing is too much hassle. The manager and her staff are a credit to Unity Homes.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Ahh, thank you so much for your kind words, it is a pleasure to look after your auntie. Alena and team.


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Review from C M (Friend of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very reassuring to see how happy and relaxed my friend was in Cambridge Court Care Home and to know he was safe. The staff were friendly and approachable and keen to make sure my friend had everything he needed. He said the food was lovely and was really enjoying all the activities available
to him.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your feedback, we do try to keep everyone engaged, activities are as varied as the people living here. Alena.


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Review from C F (Relative of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the cleanliness of the home, the staff were lovely and all the residents seemed happy and content. The grounds of the home are very nice and the beach is close for nice walks in the sun.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, much appreciated, Alena.


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Review from L K (Granddaughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Court Care Home is such a lovely care home! They are caring for my grandad who has dementia, we haven’t been able to visit as much due to Covid-19 but we constantly see pictures and videos of their days, packed with fun activities. It’s such a relief to know my grandad is being cared for by
genuinely lovely staff!

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much, it is pleasure to look after your grandad, Alena.


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Review from Debbie Y (Friend of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is a resident at Cambridge Court Care Home. He appears very happy and content here. The staff are very friendly and welcoming when we visit.
I am very impressed with the variety of activities they provide for the residents which keeps them active and engaged regularly.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, we do like to have fun. Alena.


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Review from L C (Relative of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a family member in Covid restrictions, the residential home is clean and the staff were lovely. My relative looked happy and relaxed and there seemed to be a great buzz and atmosphere about the place!

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your feedback, really appreciate it.


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Review from V A (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Court Care Home is a very professional and well-run care home by both the manager and all staff.
Everyone is extremely friendly and very caring.
My mum has been in the home for a year and I am very pleased with the high level of care she receives. It gives me great comfort that Mum is in
a safe environment and being well looked after.
The event's programmes are well organised and engaging for the residents. My husband and I attended the Christmas singalong and it was absolutely brilliant and so uplifting for everyone. It was wonderful to see a big smile on Mum's face!
The manager provides regular updates to families by email, text and monthly newsletters. Their Facebook page gives you a real insight into what is happening in the home and it is lovely to see photos of your loved ones even when you cannot see them in person.
Overall, I am extremely pleased with the love and care Mum receives and would happily recommend the home to anyone.

Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you, vey glad you a happy with the care, it is our pleasue to look after you mum.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cambridge Court Care Home is calculated as follows: ( (244 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 275 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Alena

Alena Petrie

Job Title: Home manager

Joined: 2019

Alena has a Level 7 diploma in strategic management and Level 4 in Leadership and management in health and social care. She became a manager at Cambridge Court in November 2019 and has more than 16 years of experience in care. She has a real passion for caring for the elderly and how to make a real difference in their everyday lives. She motivates her team to achieve the best outcomes for all who live at Cambridge Court and involve families and friends in the care as much as possible.


Michelle

Michelle McQueen

Job Title: Deputy Manager

Joined: 2019

Michelle joined the team in 2020 and became a deputy manager in January 2021. She is an excellent support to the home manager and staff, always smiling and positive. Every issue has a solution.