Cambridge Court Care Home

Cambridge Court Care Home, 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR
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9.9 90 Reviews
  • Cambridge Court Care Home, Liverpool
Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.

The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.

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Care Provided by Cambridge Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alena Petrie (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Cambridge Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £1,200
    • Self-Funded Residential Dementia Care £940 – £1,200
    • Self-Funded Nursing Care £940 – £1,200
    • Self-Funded Nursing Dementia Care £940 – £1,200

  • fees are subject to change
  • (these prices are only a guideline, please contact Cambridge Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cambridge Court Care Home Reviews (90)

Total of 90, showing 61-80
9.9

Cambridge Court Care Home has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cambridge Court Care Home has 90 reviews.

Overall Experience

  • 76
  • 13
  • 1
  • 0
  • 0

Date Published

90
12
17
23
67

Review from Lesley T (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Cambridge Court just over two years now and is extremely happy and content with all aspects of her care. During the last year as we all struggled with Covid 19 the team have gone all out to maintain and exceed in the daily care of all residents. The manager has taken the time to post
messages to family members not only to keep us all updated and informed on our loved ones but also making us at the same time feel part of the family that is Cambridge Court.

Reply from Jagjit Sandher, Operations Director at Cambridge Court Care Home

Thank you for your review Lesley and kind words. Our manager appreciates how difficult it is not being able to visit and has wanted to ensure loved ones are kept updated as much as possible.


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Review from M M (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been in Cambridge Court she has settled down. A bit anxious and confused at first. The staff are very caring to her and are quite quick to react. The only thing I would say is that sometimes there looks as if there isn't enough staff on - especially at the weekend. I dont think she was
being taken to the toilet by the men.

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Review from S H (Sister-in-law of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the nursing home much more staff who are more happier and friendly and much more obliging and kind.

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Review from A B (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my sister gets the best care possible. Staff are always ready to take her to any appointments. I am happy to go home knowing how well she is looked after. I am impressed with the way staff keep their dignity. Staff know what is going on.

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Review from Amanda H (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind and caring since Mum has moved in. They have gone out of their way to help my mum settle in.

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Review from Catherine P (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in this care home since June 2018. He settled in straight away and the fabulous staff have cared for him fantastically. I cannot recommend the staff highly enough. They are amazing. Dad has put weight on since he has been there with all the gorgeous food he is given. His room is always
immaculate and his clothes are always fresh and clean. It is a wonderful nursing home and we are very lucky he is here. The Manager and Asisstant Manager are always making sure that everything is running smoothly for him and Mum. Thank you.

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Review from Anne S (Wife of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are pleased with all the care given to my husband.

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Review from Neil H (Son of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in January 2018. I can honestly say that she has been cared for in an exemplary way since her arrival and the very high standards of this care home have exceeded our expectations on all levels. Most importantly all the staff working in the home, from the home manager, deputy
manager and the receptionist/office manager, through to the nursing and care staff and kitchen staff, etc, show great professionalism and care for the residents.
My mother is treated with dignity, good humour and kindness. She is well fed, hydrated and socialised and is always clean and well dressed. Her quality of life is greatly improved over her previous care home and we have seen a huge improvement in her general health and wellbeing. This is a great testament to the excellent way in which Cambridge Court is run, which comes, I believe, from very high standards being set and maintained from the manager downwards. This care home is the gold standard for residential nursing homes.

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Review from Jerry O (Son of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my mothers care at Cambridge Court. I would highly reccomend this care home and think overall standard is excellent.

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Review from Jean (Sister-in-law of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything. Happy the activities and overall care. My sister in law is very settled and happy where she is.

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Review from Joan S (Sister of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family think the care and treatment at Cambridge Court give my sister is excellent. Thank you

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Review from Joyce H (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring environment that treats all residents with dignity. The food is good, there are activities to involve them all. The carers are friendly.

Reply from Jagjit Sandher, Operations Director at Cambridge Court Care Home

Thank you for taking the time to complete the review Joyce, its great to hear your positive feedback.


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Review from Paul B (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I were very pleased with the care and attention my father received in Cambridge Court for the 6 months he was here. Always very pleasant, the staff were his friends and became a significant part of his life. He passed with dignity in November. I am glad we chose Cambridge Court for his
last innings.

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Review from Elaine M (Niece of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I walked through the doors I thought it was a 5-star hotel. I could not fault the staff or management. Everything was 100% perfect. My uncle was so happy to be there as he thought it was like home from home. You could not fault any of the services throughout the home facilities cleanliness safety,
security, care support, rooms, staff and management all exceptional in every avenue.

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Review from S J B (Niece of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a lovely home and would recommend it to anybody, all the staff and the boss are beautiful people, always have a smile and are friendly and warming. Nothing is too much to ask, they will do anything for us, so a big thank you to them all.

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Review from Thomas E (Brother of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a regular visitor, I find that the staff show a lot of kindness to the residents although there is room for more interaction with brighter residents. Although money has been spent to good effect on the layout, sadly the day rooms where residents spend their days it must be pointed out is a basement.
No one should spend their remaining days in a basement.

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Review from Joyce F (Friend of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big change from when we first started bringing communion to our friend. Pleasant atmosphere with caring staff.

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Review from L M (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I have visited one of the residents for 5 years. At first we used to dread visiting - the atmosphere seemed so dark. However, over the last 4 years, the change that has taken place is amazing. Staff are happy and helpful and the whole atmosphere has changed - seems lighter and brighter.
The care and gentleness shown to our friend is lovely.

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Review from Pamela M (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Cambridge Court Care Home for 2 weeks. In that time, he has improved and come on leaps and bounds. Every visit he tells me how much he likes it here and how all the staff are so pleasant and helpful.

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Review from Pamela B (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with all the care my mum gets and all the staff are lovely.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cambridge Court Care Home is calculated as follows: ( (244 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 275 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Alena

Alena Petrie

Job Title: Home manager

Joined: 2019

Alena has a Level 7 diploma in strategic management and Level 4 in Leadership and management in health and social care. She became a manager at Cambridge Court in November 2019 and has more than 16 years of experience in care. She has a real passion for caring for the elderly and how to make a real difference in their everyday lives. She motivates her team to achieve the best outcomes for all who live at Cambridge Court and involve families and friends in the care as much as possible.


Michelle

Michelle McQueen

Job Title: Deputy Manager

Joined: 2019

Michelle joined the team in 2020 and became a deputy manager in January 2021. She is an excellent support to the home manager and staff, always smiling and positive. Every issue has a solution.