Cambridge Court Care Home

Cambridge Court Care Home, 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR
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9.9 90 Reviews
  • Cambridge Court Care Home, Liverpool
Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.

The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.

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Care Provided by Cambridge Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alena Petrie (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Cambridge Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £940 – £1,200
    • Self-Funded Residential Dementia Care £940 – £1,200
    • Self-Funded Nursing Care £940 – £1,200
    • Self-Funded Nursing Dementia Care £940 – £1,200

  • fees are subject to change
  • (these prices are only a guideline, please contact Cambridge Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cambridge Court Care Home Reviews (90)

Total of 90, showing 81-90
9.9

Cambridge Court Care Home has a Review Score of 9.9 (9.884) out of 10, based on 23 reviews in the last 2 years. Over all time Cambridge Court Care Home has 90 reviews.

Overall Experience

  • 76
  • 13
  • 1
  • 0
  • 0

Date Published

90
12
17
23
67

Review from Brenda M (Wife of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Cambridge Court since October 2016.
During that time he has always been treated with kindness and thoughtfulness by all staff.
There has always been cheerful banter and real care for his comfort and well-being.
It has made my adjustment to the situation so much easier
when I know I can leave him, knowing he will be looked after to the best of their ability.

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Review from Karen H (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother had only been in your care for a few months, I wish to say a heartfelt thanks to all your staff who made her final days peaceful and comfortable. The kindness and compassion really meant a lot and you have some wonderful staff. Mum always looked neat and tidy and clean and with hair
brushed. We always saw her wearing her own clothes. With hindsight, I wish we had moved her into your care a long time ago. Staff always updated us with health information.

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Review from A H (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cambridge Court has been my dad's home for the last three years. I feel happy that my dad is receiving the best care available. I feel rest assured and can sleep at night knowing that he is safe. We were told that my dad was at end of life in 2014 and since residing at Cambridge Court, he's come on
leaps and bounds, always happy and always smiling.


This is all down to the care that he receives from the lovely staff.


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Review from C S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always professional, friendly and helpful. This was particularly apparent when my mother first entered the care home as I was very upset. A member of staff took time out to comfort and reassure me - I will always be grateful for that.


The admin staff are very attentive and always

available to answer queries. The entertainments manager is very enthusiastic and takes time to construct an entertainment programme to include all residents.


Overall it's like we are now part of a big family looking after everyone.


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Review from Kirsty C (Granddaughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all staff and aim so happy with the home.

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Review from Angela M (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff ensure that safety is kept surrounding service users ie safety whilst walking (in case of falls, surrounding areas, moving around inside of the home and out). Staff ensure that dignity and respect is kept at all times. Service users are empowered with their care plans and activities they
wish to be involved with. My mum loves getting involved with the quizzes, board games and other indoor activities. Management ensure all medical reviews, appointments and hospital appointments are kept up to date and medication is given and ordered from doctors and the chemist. Mum's bedroom is always clean and tidy. Clothes are cleaned and ironed. Family are involved with Mum's consent, in all aspects of care surrounding Mum.

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Review from P H (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father are both in this care home for 7 years.
My mother has dementia.
My father came in at the same time, his health is slowly getting worse.
They have been looked after very well, considering their health.
The staff are most helpful and look after everybody kindly.

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Review from Peter G (Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run home - well furnished - clean - particularly caring and friendly staff.

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Review from Patricia P (Wife of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been a patient in Cambridge Court he has been very well looked after and is always clean and well dressed. He seems very calm and happy in his own little way. I am happy he has such good care.

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Review from Sara L (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I work in the care sector myself I found it very hard to be objective at first. I can honestly say in the time my dad has been here it feels like I have the old dad back. He is happy and more sociable than I have seen in a long time. The staff are so supportive, especially one member who I feel goes
out of her way to include dad and he himself enjoys her company. Each and every staff member from housekeeping to office are always polite and I could not thank them enough for the care my dad gets. Thank you, team.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Cambridge Court Care Home is calculated as follows: ( (244 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 275 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Alena

Alena Petrie

Job Title: Home manager

Joined: 2019

Alena has a Level 7 diploma in strategic management and Level 4 in Leadership and management in health and social care. She became a manager at Cambridge Court in November 2019 and has more than 16 years of experience in care. She has a real passion for caring for the elderly and how to make a real difference in their everyday lives. She motivates her team to achieve the best outcomes for all who live at Cambridge Court and involve families and friends in the care as much as possible.


Michelle

Michelle McQueen

Job Title: Deputy Manager

Joined: 2019

Michelle joined the team in 2020 and became a deputy manager in January 2021. She is an excellent support to the home manager and staff, always smiling and positive. Every issue has a solution.