Burgess Manor Care Home

100 Fleetwood Road, Southport PR9 9QN
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7.9 10 Reviews
  • Burgess Manor Care Home, Southport
Burgess Manor Nursing Home is independently owned and has built up its reputation by providing bespoke care, with a strong focus on kindness and personal happiness.

The home benefits from a pleasant location, with views of the neighbouring golf course and the seaside town of Southport just a short distance away.

An active lifestyle, alongside professional care, is supported and the friendly team is experienced in many disabilities and also dementia care.

The home itself is on two levels with each level consisting of a small garden/patio area where barbecues are often held during the summer months, or where residents can simply sit and enjoy the peace and quiet, and rolling views of the golf greens.

For those residents who enjoy getting out and about, there are two minibuses available for all their needs.

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Care Provided by Burgess Manor Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Patterson (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available


Burgess Manor Care Home Reviews (10)

7.9

Burgess Manor Care Home has a Review Score of 7.9 (7.866) out of 10, based on 4 reviews in the last 2 years. Over all time Burgess Manor Care Home has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
0
4
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6

Review from Chloe M (Friend of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overall happy with the support my friend gets. Good staff support.

Reply from Jenna Bethell, HR Manager at Burgess Manor Care Home

Thank you, Chloe, we appreciate your feedback and will pass this on to the team.


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Review from M F (Sister of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Covid, my brother became seriously unwell with long-term medical needs and he was finally given the gift of a new home at Burgess Manor Care Home.
There are not enough words to say how truly grateful we are to the warm welcome, patience, acceptance and professional approach everyone shows. Thank
you from the bottom of all our hearts for all that you do each and every day.

Reply from Joanne Willis, People Partner at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear you are happy with the services provided at Burgess Manor Care Home and I will ensure this is shared with the team.


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Review from Thomas G (Brother of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient staff. My sister is well cared for. Can be difficult to contact home by phone.

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Review from Gerry L (Brother of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the experience is generally satisfactory, although my sister has highlighted that staffing levels have been below the level expected for the nursing wing. There are no issues with the staff, but due to the levels they are struggling to cope with residents' needs fully. Since the change from
food being made on-site to the pre-prepared meals, this has been a backward step. All the staff who deal with my sister are always pleasant and she gets on well with them.

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Review from K W (Wife of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in residence here for over a year now. He is always very happy and well cared for when I visit. The staff are all prepared to talk and listen and my husband obviously enjoys their company.

Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear that your husband is happy at Burgess Manor. I will ensure this is passed onto the team.


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Review from S F (Stepdaughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the standard and level of care you have shown my stepfather. We are particularly grateful of the way in which he is encouraged to engage in activities and trips away from the unit. He always appears clean and content in his surroundings which has helped him to settle and
adjust so quickly. Thank you to all the staff.

Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely feedback. I am pleased to hear your stepfather is happy at Burgess Manor. I will ensure this is passed to all the team.


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Review from G B (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my dad came out of hospital he was a high-risk case due to his anxiety and outburst being in Burgess Manor with excellent staff and care I have my dad back again. He is settled, content and happy to go with the staff after visits which is a high comfort to me. We are also delighted with the home
visits which means he gets to come home and spend quality time before returning to the care home - highly recommend!

Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely comments. I am very happy to hear that your Dad is happy and content, and I will pass your feedback to the team.


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Review from J B (Wife of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is happy in Burgess Manor Care Home - his Dementia is treated with understanding and care. His personal care is treated with understanding and respect. The staff are friendly and supportive providing a very professional service. The building is clean and well maintained.

Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Many thanks for your lovely comments, I will ensure they are passed onto the team.


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Review from L L (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have been very pleased with the treatment and care of our mother, but her bedroom is very 'tired'. We have requested a few times that the sink unit needs repairing but it is still falling apart. But we are very pleased with the unfailing care that our mother has received and feel that
this is the most important fact. She is always clean and neat when we visit regardless of time of day.

Reply from Joanne Willis, HR Officer at Burgess Manor Care Home

Thank you for your review. We will look into the issue with the sink. Kind regards


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Review from Robert B (Husband of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. Excellent, helpful friendly staff.

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Current Review Score: 7.9 (7.866)

Overview of Review Score

The Review Score of 7.9 (7.866) out of 10 for Burgess Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Burgess Manor Care Home is calculated as follows: ( (28 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 48 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.533 Points relating to the number of positive Reviews for Burgess Manor Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 3 Positive Reviews ÷ 10.6 = 0.283

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Burgess Manor Care Home

What types of Care is Burgess Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burgess Manor Care Home provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Burgess Manor Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Burgess Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Burgess Manor Care Home to the centre of Southport?

1.6 mile(s) as the crow flies, distance by road may be significantly further.