Dale Park Care Home

221 Meols Cop Road, Southport PR8 6JU
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Top 20 carehome certificate
10 71 Reviews
  • Dale Park Care Home, Southport
Dale Park care home, situated in Southport, Merseyside supports older people to lead their best lives with personalised dementia care.

The friendly and newly-refurbished home is comprised of several separate living areas which provide a choice of places in which residents can relax, dine or be creative. The pretty garden, which includes a sensory area, is a favourite spot for residents wishing to take some air and enjoy the company of friends and family. It is also frequently used during the warmer weather for events such as BBQs and Summer Fayres. Dale Park's hairdressing salon and beautiful patio are popular among residents.

A dedicated and professional care team at Dale Park strive to offer support that not only covers residents' care needs but also encourages them to live a fulfilled and happy lifestyle. By taking the time to get to know residents, they design a varied activity programme, offering those living in the home plenty of opportunities to enjoy the things they love most. The catering team also take the same approach, understanding that nutritional needs will be different for each person they create a range of delicious meals to ensure a lovely dining experience for all residents, centred around dietary requirements as well as personal preferences.

Every member of the team, from Care Assistants and Nurses, to the Wellbeing Coordinators and Chefs, prioritises respect and the dignity of residents, supporting people to lead a happy life in a space where they genuinely feel at home.

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Care Provided by Dale Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andrea Ekuruemu (Home Manager)
  • Admission Criteria
    • Over 65 yers of age
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room

Dale Park Care Home Reviews (71)

Total of 71, showing 41-60
10

Dale Park Care Home has a Review Score of 10 (9.973) out of 10, based on 34 reviews in the last 2 years. Over all time Dale Park Care Home has 71 reviews.

Overall Experience

  • 55
  • 14
  • 1
  • 0
  • 1

Date Published

71
9
27
34
37

Review from Sue D (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dale Park cared for my Mum during the final two years of her life and did a great job of providing some level of rehabilitation after a very difficult stay in hospital. Mum was well cared for and I always found the home very welcoming during my visits until the closure of all care homes due to Covid-19.
It isn't the smartest of care homes but I found that the staff were caring and helpful. The nursing staff were always happy to discuss Mum's requirements and kept me informed of any issues regarding her care. The home supported us during my Mum's final days and we were able to be with her for most of the time and in her final hours - although she did not require any additional medication, we were told this was available if required and Mum received regular personal care.

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Review from A K (Partner of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dale Park Care Home is a very friendly home. The staff are all very nice and approachable, if there is an issue it is dealt with efficiently and to my satisfaction. I am very happy with the home and how it cares for my partner. If one criticism, there needs to be more activities as there is not enough
going on.

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Review from Christine B (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Be warned, don't even deserve one star. End of life care for my father was disgraceful. I was begging for painkillers for my father. Had to ask for his bed to be changed and the staff who changed his bed glared at us and told us to leave the room and we heard my father cry out in pain, he died two hours
later. Holes in sheets, bin not emptied, dad not turned and same clothes on for 2 days. Hard to get through to anyone on the phone, my mum was stressed trying to get through most days.

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Review from Debbie M (Daughter of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Dale Park showed the highest level of professionalism whilst caring for our Dad. He was treated with dignity and compassion. Dad and the family were warmly welcomed into the home. On each visit, we were given an update and we were involved in Dad's care plan throughout his stay. It is a
well lead team of dedicated people who genuinely care about their residents. The environment is fresh, clean, and friendly.

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Review from W H (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an emergency at home and left without any power until an electrician could attend, as my mother had a hospital bed I knew she would be unable to stay without electricity. I contacted Dale Park who arrived within half an hour to collect my mother. I am so impressed without warning they could accommodate
as such short notice. I cannot fault.

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Review from Joseph H (Brother of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Dale Park since September 2018. During his stay, his care has been excellent. The home is clean and fresh, his room is very good and the communal rooms are always clean. The staff have been so friendly and caring. So many have been at Dale Park for many years and the family are
so pleased with his general condition and well being.

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Review from Maureen H (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dale Park has put my mind at rest knowing how well cared for my husband is each and every day. It's a great worry when your loved one needs full-time care. I am so lucky knowing that he is treated so well. Many thanks to the manager and all the staff. They are priceless each and every one.

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Review from Caroline F (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's care has always been to the highest standard. It's his 80th birthday and all the staff, including kitchen staff, have gone out of their way for him, even though due to dementia he doesn't know it's his birthday.


Dad is always very clean and tidy and safety is excellent.


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Review from Susan S (Sister of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit Dale Park every 3/4 months (as we live in Hampshire).
We are always very impressed by the care and dedication of the staff doing a very difficult job.
The place is always very clean and tidy.

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Review from Lisa M (Friend of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in here for a couple of months and I visit him once or twice a week and I find the staff very friendly and the care they have for my friend is second to none. His room is always clean and the lounges are very comfy and I feel like I'm at home. The activities and food choices are very
good. Also, the manager is very friendly it's a wonderful place for my friend to be.

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Review from K D (Niece of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt went into Dale Park in the 5th June. She has been treated with kindness and excellent care, the home is very clean and well kept and the food really nice. The manager is such a caring man well liked by everyone and goes the extra mile in the running of the home.

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Review from D G (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent 2 years and 2 months at Dale Park. Despite a diagnosis of vascular dementia and deteriorating mobility, Dale Park staff brought about happy days for him in the last weeks of his life. Their nursing expertise and caring attitude helped him pass away peacefully.
- Good communication
with family and health professionals advocacy for daddy when in crisis.
- Always treated daddy as an individual and with dignity, helping to maintain and encourage his outgoing personality.
- Detailed care plan, arranged by the nurse, which was implemented. Wish to nominate as worker of the month 1 year.
- The activities, music, social days out, events, alleviated the symptoms of dementia, helping him to maintain a positive outlook on life.
In conclusion, every member of staff (nursing, caring, domestic, kitchen) did their best in looking after our father. It was a true team approach and as a family, we will always have happy memories of Dale Park.

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Review from T C (Relative of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great attentiveness of staff.
Lovely decor, comfy feeling home.
Great facilities,activities and food choices.
Rooms are clean and homely.

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Review from Stephanie B (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon meeting the manager he immediately put me at ease with his calming influence. He showed me and my mum around and had a great understanding of our concerns without even telling him.

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Review from H W (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased my wife settled in the home so quickly. Good communication.

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Review from Dorothy S (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with mum being in Dale Park. The staff are all excellent and the care they give is second to none. The manager clearly knows how to run a very good home. I wouldn't consider putting her anywhere else whilst the level of care, respect and dignity is so high here.

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Review from Christine G (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am happy with the overall condition of Dale Park Care Home I just feel it could be updated and modernised a bit.

Reply from Clare Sheehan, Care Advisor at Dale Park Care Home

Thank you for the feedback on carehome.co.uk, we are pleased to confirm that a refurbishment is due to start in the home over the Christmas period and will take approximately 6 weeks.


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Review from Kate B (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely. I feel that mum is well looked after and cared for. The home feels welcoming and the staff are all lovely.

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Review from Susan G (Sister of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot be more happy with this home my sister is in. It is the only home and now we do not have to worry about her as the staff, management are superb, the food is very good and all homemade cakes too as we have sampled some. My sister loves the activities every day as she says I love the home and
also she loves being taken out with everyone. She always looks lovely and clean and loves her baths, her bedroom and the home is spotless. All I can say is thank goodness for Dale Park.

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Review from I F (Sister of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care our sister gets from everyone, she is very happy there and so are we. The care home is well run by management and staff. We could not wish for any care home better than this one our sister is in.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Dale Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Dale Park Care Home is calculated as follows: ( (392 Excellents x 5) + (11 Goods x 4) ) ÷ 403 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dale Park Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Andrea

Andrea Ekuruemu

Job Title: Home Manager

Introducing Andrea Ekuruemu
Home Manager at Dale Park, Southport


What does kindness mean to you?


“Positive interactions, smiles on faces, working together and communicating well. Being able to spend time with the Residents and finding out about them; involvement and inclusion.”


As a Registered Nurse, Andrea has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Andrea shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked why she chose to work in the care sector, Andrea remarked:


“I really love people. I have all the time in the world to give. There is nothing better than making someone’s day special or being able to just listen and offer company and kindness.”


Outside of work, Andrea enjoys spending time with her three children, travelling and visiting new places, including Barbados and Dubai. She also likes trying new food from different countries and learning about new cultures.


If you would like to find out more about Dale Park, Andrea would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.