Elm House

43 Cambridge Road, Southport PR9 9PR
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7.4 8 Reviews
  • Elm House, Southport
Elm House offers a tasteful accommodation for adults with nursing needs, combining skilled care with a luxury and homely setting. Clients enjoy relaxing in elegant communal rooms, a modern lounge, a conservatory and landscaped gardens.

There is a dedicated activities coordinator who ensures that there is always something to do to suit all tastes. Activities include: exercise sessions, reminiscence sessions, bingo, quizzes and more.

Owners are especially proud of a brand new therapy suite and an in house therapist is trained in alternative therapies including, Reiki hand and foot massage and meditation. There is also a focus on making sure that cuisine is particularly satisfying, including for special occasions and parties.

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Care Provided by Elm House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Breda Hickey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elm House Reviews (8)

7.4

Elm House has a Review Score of 7.4 (7.406) out of 10, based on 1 reviews in the last 2 years. Over all time Elm House has 8 reviews.

Overall Experience

  • 8
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Review from J B (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in July.
Staff good.
Welcoming.
Care for mum's needs.

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Review from Angie P (Wife of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Elm House for a few years now, he has Gerstmann's syndrome with Alzheimer's. He is totally dependent on the carers and nurses who look after him. I visit every day. He always looks clean-shaven, fresh clothes etc. I cannot praise the management, carers, nurses, kitchen staff,
laundry staff and cleaners enough for their professional conduct, humour, kindness and excellent care my husband receives.

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Review from Terry C (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better home for my 87-year-old mother, who is totally bed-bound. She has been there for 17 months, and she is happy in her room. The management and staff look after her as if she is a member of their own family.
It has been very hard during this time of lockdowns and Covid, and
the staff have done an excellent job keeping everyone safe.
Many thanks to everyone at Elm House.

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Review from Sheila B (Wife of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent the last two weeks of his life in Elm House Nursing Home. I cannot praise Matron and all her staff for the loving care he received while he was there. It was amazing, as well as the support given to myself and our family. It made such a difference to what was a very difficult
time. I would have no hesitation in recommending Elm House, and if ever I need residential nursing care, I know where I would want to be.

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Review from Karen H (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke and catching Covid whilst in hospital, Mum was discharged into the care of Elms House.
Although my mum's time with them was short, the care and commitment they gave my Mum were unrivalled. Every day we went to see Mum, it was very evident how well she was being taken care
of. She was always clean, smelled nice and had clean clothes on. Her fingernails had been cleaned and cut, and her hair was always brushed. It was quite clear the staff actually cared. Sadly, Mum passed away, but even after this sad event, the staff had continued to show Mum care and respect. Mum looked lovely at her passing, and they had even taken the time to put Mum in nice clothes and even changed her bed. They had really made a difficult time much easier to bear. Under this leadership, I can only speak very highly of every member of staff we saw and spoke to, and would definitely recommend this home to anyone - I have even booked my place when the time is ready.

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Review from Susan B (Partner of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Elm House for end of life care. We were allowed to visit after the staff and residents had tested negative for Covid 19. We were given the correct PPE and taught how to wear and remove it safely. There were a higher proportion of nurses to residents than in many homes. The matron and
nurses were wonderful. They explained what was happening and patiently answered all of our questions. The assistants were kind, not just to my partner but to us. Everyone at the home seemed to enjoy working there and looking after the residents and their families. There was a lovely atmosphere in the home.

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Review from Tara M (Daughter of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Nursing Home is a warm and caring environment and the staff are completely focused on providing the best care possible for the residents. My mother went to Elm House for palliative care and immediately settled thanks to the warm welcome and excellent care she was given. She described it as living
in a hotel! I would have no hesitation in recommending Elm House for your loved one as I have witnessed the care and compassion by all staff alike

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Review from Paul A (Son of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one is like choosing a first school for your child. Will they be happy, what are the reports like, what are the facilities like etc etc etc, and you still walk away in tears.
Having looked around at several care homes, including so-called "posh ones" my family and I
visited Elm House, on behalf of our Father who was in the latter stages of life.
From the moment we stepped through the door we knew that this was the right place for him. The staff are so kind and understanding and the place is spotless. Nothing was to much trouble either for our Father or us as a family. Every step of the way we were kept informed and consulted. I genuinely could not single out one particular member of staff as being exceptional, they all are. Dad passed away peacefully surrounded by people who cared for and loved him, my family and I are so grateful to you all, thank you.This is not a care home, it is an Oasis of Kindness.

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Current Review Score: 7.4 (7.406)

Overview of Review Score

The Review Score of 7.4 (7.406) out of 10 for Elm House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Elm House is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.156 Points relating to the number of positive Reviews for Elm House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 1 Positive Reviews ÷ 6.4 = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Elm House

What types of Care is Elm House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Elm House have?

There are 32 Single Rooms.

What are the Facilities & Services at Elm House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm House to the centre of Southport?

1.4 mile(s) as the crow flies, distance by road may be significantly further.