Holly Bank Nursing Home

27 Park Road, Southport PR9 9JL
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9.9 23 Reviews
  • Holly Bank Nursing Home, Southport
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Care Provided by Holly Bank Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Max Healthcare Group Ltd
  • Person in charge
  • Ruby Thomas (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Holly Bank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250

  • Also depending upon the assessments needs of the residents
  • (these prices are only a guideline, please contact Holly Bank Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are open to famines and loved once


  • Parking

  • Free on street parking.


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Holly Bank Nursing Home Reviews (23)

Total of 23, showing 1-20
9.9

Holly Bank Nursing Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Holly Bank Nursing Home has 23 reviews.

Overall Experience

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Review from david G (Son of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention provided by all members of staff. They are cheerful, helpful, and friendly and keep me informed of any issues arising, any appointments that my father attends, and anything that he requires from me or my family. Food is very good and every effort is made to assist with feeding
and drinking if required. Regular activities are arranged and family are encouraged and invited to attend. I have no hesitation in recommending Holly Bank Nursing Home.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely compliment and will ensure to continue high standards of care.


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Review from Paul M (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for nearly a year now, and has a high level of care needs which they have attended to very well. Everyone had been very helpful and considerate. I would have no problem recommending Holly Bank Nursing home.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for your kind review for Holly Bank Nursing Home. It is wonderful to hear how well your father is looked after by the team. At Holly Bank we are proud of our amazing, kind, caring staff who ensure the home is always maintained to a high standard. I will share your kind comments with all the team.


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Review from A S (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Holly Bank Nursing Home for a number of years, however since the new team have taken over she has been moved to a much better room with a much improved view. Nothing is to much trouble for the team and my Mum is always well cared for and most importantly happy!

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely compliment. Mum is very happy here and we will continue with high quality care.


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Review from K M (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Holly Bank Nursing Home for a couple of months and I have nothing but good words to say about the place as a whole. The staff are welcoming upon every visit, they have made my grandma feel at home very quickly. Every member of staff is very friendly and everyone feels like a family,
including the residents. I would recommend Holly Bank to anyone.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely compliment. Glad that mum has settled well.


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Review from Barry S (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank the manager and all staff at Holly Bank for the care they provided to my father during his stay with them. They were excellent and the level of communication was brilliant, he really settled well and the team couldn't do enough to make him comfortable.
Thanks again.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely compliment and hope dad has settled well.


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Review from S O (Sister of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in the home for a month now, and the care is exceptional, from the all the staff, and would recommend this home. It's only a small home for 12 people, and management keep up you updated and nothing is to much trouble. Thank you.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely compliments!


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Review from Dean H (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff members.
Excellent home managers who really care. The home has come on leaps and bounds since they have taken ownership.
As a family, we are very happy with everything and more importantly Mum is happy.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much Dean for the excellent review and for the support you give. It matters a lot. I will let the team know.


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Review from R W (Wife of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly struck oil on choosing this home. The care, compassion, empathy and kindness given and shown by everyone to my husband is really exceptional. I feel I can rest knowing he is in safe hands. With grateful thanks to all.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely compliment and appreciate your kindness and feelings.


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Review from Lorraine C (Niece of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the amazing staff at Holly Bank Care Home for the outstanding care of my dear aunt. You all made her last few weeks so comfortable and so well cared for. Thank you to all the nurses, care staff, kitchen staff, and cleaners who cared for my aunty with great care and compassion. We are
incredibly grateful for everything you all did, treated my aunt with care dignity and kindness and made her last few weeks as comfortable as possible. Nothing was too much trouble always staff available to speak to you and answer any questions supportive and friendly. Supported us as a family thank you so much to the Manager and her amazing team God bless you all for everything you do.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for your lovely compliments, really appreciate that. Your Aunt had a very good time here in Holly Bank and she was able to say goodbye to all her family and friends.


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Review from Julie P (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at Holly Bank for just over a week, but the difference in him is unbelievable. It’s a 100% improvement. The staff are marvellous. Nothing is too much trouble. The care they give my dad is first-class.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thanks, Julie, for the lovely compliment and appreciation. It has been a pleasure to look after your dad, who has settled right in here at Hollybank, and we will endeavour to enable Dad to live his best life here at Hollybank.


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Review from Rene J (Wife of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has only been a resident here for one week, I can see a 100% improvement in his health and wellbeing.
The attention and friendliness of the staff is exceptional. I cannot praise them all enough.
They are so supportive and always available.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for your lovely words. I will let the team know and will continue with the high standard of nursing care.


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Review from Fiona O (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Her room is lovely and bright. All the staff are so attentive, caring and friendly and always offer visitors a hot drink. I've visited many care homes and nursing homes over the years. Holly Bank stands out stands out as an exceptional one. My aunt is so comfortable and her appetite has improved considerably.
A
lot to recommend for sure.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely words. I am glad that your aunt is happy and comfortable here.


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Review from Giles B (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Holly Bank in March having spent several months in and out of hospital. The improvement in mum's general awareness and appetite has been amazing, and this is all down to the excellent care she has received from all the staff there. The food is fresh and home-cooked, and they regularly
put on group activities for the residents, which Mum has enjoyed. Mum’s room is bright and homely, and everywhere is always very clean. The communication the family has received from the management and staff has been very good, they are always available to speak to and provide regular updates. I cannot speak highly enough about the way Mum has been looked after since she arrived.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you very much for your kind words and high praise, this is most appreciated; we will, as always, continue this high standard of care.


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Review from C F (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and very friendly and always there to listen if you have concerns.
It’s very clean and staff are always there to help especially making birthdays special.
I would highly recommend Holy Bank.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely words and I will assure that we will continue to provide quality care.


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Review from S E (Nephew of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here for a while now and has really come out of his shell, he’s started to interact with others and feels more comfortable being away from his own home. The care given is outstanding and have our minds at ease as we live a fair distance away, he’s always very well looked after and
dressed and clean when we visit.
Would highly recommend this home.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for the lovely comment and we will continue high standards of care.


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Review from Ian H (Friend of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean warm and friendly home.
My friend has been at Holly Bank for over 12 months now and is very well looked after. She is always happy and in good spirits which makes my visits such a pleasure.
Since being here I have seen an amazing change for the better to my friend and I am very grateful
to all of the staff for making this happen.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much. Appreciate your comments and will continue with high quality of care.


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Review from Tracy P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Holly Bank since May 2023. My mother has dementia and is bed-bound. I find the staff to be very kind, thoughtful and caring, treating her with dignity and respect. They go the extra mile to make Mum as comfortable and content as she can be. I have found things quite hard
coming to terms with my mum's dementia and the staff and management have been amazing with me and I am so very grateful for this. Any issues arising are quickly brought to my attention and strategies are put in place to resolve matters. Mum has a lovely room which is light and airy and kept very clean. I am so pleased that I found Holly Bank and would have no hesitation recommending this excellent nursing home.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for the lovely comments and thank you for all your support too.


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Review from Melanie S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care Holly Bank staff provide and my mum seems a lot happier since the change in management. I like the attention put into the social media page so I can see what Mum is doing in between visits. The activities that are provided for residents is stimulating and fun and
Mum seems to be stimulated to enjoy these fun times. Mum complains about the food but my sister and I are working together with the care manager to find healthy choices that Mum likes. I find the health care is thorough and Holly Bank communicates if there are any concerns.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for the lovely review and as discussed with you the menu's option is suitable with Mum, we will definitely look it it once finalised by you. For the cleanliness of the home we have installed an air quality control system in each floor which reduces the presence of any allergens, germs, airborne germs and odour.


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Review from Patricia S (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Holly Bank for almost 3 years and she is so well cared for. The staff are all lovely and nothing is too much trouble for them. Mum is treated with dignity and respect at all times which gives me peace of mind. The quality of care is excellent and the home is spotless - a real
credit to the manager and her husband. I am kept well informed of any change in Mum's health and when appointments have been made for her with the hairdresser etc. Communication is very good. Holly Bank has a lovely calm atmosphere which is quite different to Mum's previous home and which she much prefers. The home-cooked food is a real bonus too! I would not hesitate to recommend Holly Bank.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely compliment and we as a team will keep our high standards of care.


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Review from Karen W (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference since the new owners arrived.
Such a warm and welcoming environment when you come to visit.
The Christmas period has been lovely at Holly Bank, a visit from the local school to sing carols, a great party afternoon, with the brilliant singer, the home decorated so beautifully and
a fantastic Christmas dinner, dad loves the food and the quality is amazing. The social media for residents' family and friends is great so extended family can still see how dad is.
We cannot thank Holly Bank enough for everything they do to care for Dad and the other residents.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely feedback and we will continue with high standard and quality care.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Holly Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Holly Bank Nursing Home is calculated as follows: ( (243 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 270 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Bank Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Holly Bank Nursing Home

What types of Care is Holly Bank Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly Bank Nursing Home provide?

Palliative Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holly Bank Nursing Home have?

There are 12 Single Rooms.

What are the Facilities & Services at Holly Bank Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Bank Nursing Home to the centre of Southport?

0.8 mile(s) as the crow flies, distance by road may be significantly further.