Holly Bank Nursing Home

27 Park Road, Southport PR9 9JL
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9.9 23 Reviews
  • Holly Bank Nursing Home, Southport
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Show Holly Bank Nursing Home on the Map

Care Provided by Holly Bank Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Max Healthcare Group Ltd
  • Person in charge
  • Ruby Thomas (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Holly Bank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250

  • Also depending upon the assessments needs of the residents
  • (these prices are only a guideline, please contact Holly Bank Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are open to famines and loved once


  • Parking

  • Free on street parking.


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Holly Bank Nursing Home Reviews (23)

Total of 23, showing 21-23
9.9

Holly Bank Nursing Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Holly Bank Nursing Home has 23 reviews.

Overall Experience

  • 23
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Date Published

23
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23
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Review from Neil M (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive when we found out the home was being taken over, however, that has certainly been eased by the way the management team have made improvements to the day-to-day running of the home. To be honest, also some things that had not been apparent by the previous owner.
They keep the
family updated on how my mum is doing through chats and family meetings with encouragement from family members on any further improvements and events the residents may enjoy.
The staff are excellent and always welcoming and very caring and a credit to the manager and her husband. My mum is safe and happy I cannot praise the home and staff enough and would have no hesitation in recommending HollyBank.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for the lovely review and I am glad to know that you are happy with the quality of care Holly Bank provide and will continue our best.


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Review from Lisa S (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just attended the second family meeting afternoon at Holly Bank. What a lovely afternoon was had by all! Held in the living room, residents, family & friends, lovely food & drink available, a fundraising raffle with super prizes, and an update of plans going forward from the new owner.
The new
owners have taken onboard a lovely small nursing home, and are gradually making changes to the way this home is run - all positive! New menu options, regular activities, Resident Of The Day, and a social media group for example. All in all lots more communication and overall so welcoming & friendly. All the staff are so caring and are such a credit. Dad is very, happy here & so well cared for. All of his needs are more than met, and the staff are very quick to pick up on changes in his health and will call for advice from the GP etc. without delay. Opticians, hairdressing and chiropodist appointments are also scheduled.
We cannot praise Holly Bank enough, thank you for all you do.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much Lisa for your lovely words and will continue the high standards of care.


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Review from D D (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so much happier since the manager and her husband took over and have endeavoured to make improvements on the social interaction side that had been sorely missed since the pandemic. The atmosphere of the home is happy and Mum feels safe and loved there, the only feedback I get from Mum is
sometimes the food isn’t great but I think this will improve as the cook gets to know what the residents like and dislike. Family feedback is encouraged which is great to feel listened to, 100% improvement with the new owners but still room for improvement on the food.

Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely words. I am glad Mum is happy and we are trying our best to continue making improvements across all areas of our home and will look into Mum's preferences of food. It's nice to be part of the Holly Bank family and we had good support of our staff, resident's and families. Thank you for your support.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Holly Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Holly Bank Nursing Home is calculated as follows: ( (243 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 270 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Bank Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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