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James Page Nursing Home has a Review Score of 8.9 (8.931) out of 10, based on 4 reviews in the last 2 years. Over all time James Page Nursing Home has 4 reviews.
Review from R H (Grandson of Resident) published on 11 March 2025
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Reply from Kat Whitemoss, Marketing and Fundraising Manager at James Page Nursing Home
Thank you for your comments it was an absolute privileged to care for your lovely mum. We will share your feedback with the James Page House team.
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Value for Money
Review from Valerie L (Daughter of Resident) published on 29 January 2025
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Reply from Kim Crowe, Chief Executive at James Page Nursing Home
Thankyou for your feedback. It was our pleasure to care for your mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Sally S (Niece of Resident) published on 14 May 2024
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Reply from Kat Whitemoss, Marketing and Fundraising Manager at James Page Nursing Home
Thank you for your lovely comments, they are very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter-in-law of Resident) published on 20 March 2024
Submitted via Website •
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Reply from Kat Whitemoss, Marketing and Fundraising Manager at James Page Nursing Home
Thank you for your lovely comments, they are very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.931) out of 10 for James Page Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for James Page Nursing Home is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.931 Points relating to the number of positive Reviews for James Page Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 4 Positive Reviews ÷ 7.2 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2024
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Job Title: Service Manager
Joined: 2012
Sarah started working in nursing homes from the age of 16 and gained her skills as a HCA. She has worked in both domestic and kitchen roles.
Sarah worked as a student nurse at James Page in 2012 and from here she decided that being a Nurse in a nursing home environment would be the future of her career.
Sarah began the role of newly qualified Nurse at James Page in 2015, later becoming the Clinical Lead in 2016; this role helped her develop her leadership skills.
In 2019 Sarah began the role of Service Manager for James Page. Sarah’s role involves ensuring the smooth running of James Page, making sure the nursing/HCA team work together as a whole team. Sarah ensures that all person centred care needs are met for every individual client.
Sarah is passionate about ensuring dignity and respect is met at all times including during end of life care.