Other Care Homes you may be interested in:
Please note that the self-funding rate is exclusive of Funded Nursing Care (FNC)
Ample car parking is available. Please ensure that your car registration is entered into the parking system
Green Heys & Kemp Lodge Care Home has a Review Score of 7.7 (7.733) out of 10, based on 4 reviews in the last 2 years. Over all time Green Heys & Kemp Lodge Care Home has 6 reviews.
Review from Dean W (Son of Resident) published on 30 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie W (Daughter of Resident) published on 10 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Emma Hayes, Registered Manager at Green Heys & Kemp Lodge Care Home
Thank you so much for your lovely words. It was an absolute pleasure to look after your dad.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J N (Son of Resident) published on 29 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T R (Daughter of Resident) published on 9 February 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Emma Hayes, Registered Manager at Green Heys & Kemp Lodge Care Home
Myself and the team at Green Heys are very sorry that you feel this way. At Green Heys we pride ourselves on delivering quality care, with our residents and their families at the forefront of everything that we do. Please let me know if you wish to discuss anything further and we would be happy to discuss any issues that you may have.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter R (Son-in-law of Resident) published on 1 September 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda F (Sister of Resident) published on 24 May 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.7 (7.733) out of 10 for Green Heys & Kemp Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.283 for Green Heys & Kemp Lodge Care Home is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 46 Ratings = 4.283
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.45 Points relating to the number of positive Reviews for Green Heys & Kemp Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 3 Positive Reviews ÷ 15 = 0.2
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
