Manchester House

83 Albert Road, Southport PR9 9LN
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9.3 28 Reviews
  • Manchester House, Southport
Manchester House Nursing home accommodates up to 67 service users including young, physically disabled residents and elderly residents.

All staff are trained to high quality and go above and beyond to ensure each resident's well-being.

The Victorian manor house, is in close proximity to the town centre. Some of the rooms benefit from en-suite facilities and there are several communal bathroom/shower rooms.

The varied menu is offered by the chefs who closely communicate with residents to meet their individual needs and preferences.

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Care Provided by Manchester House

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kylie Radcliffe (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Manchester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,388

  • These prices are only a guideline, please contact Manchester House directly to find out the price for your requirements.
  • (these prices are only a guideline, please contact Manchester House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small private car park at the front of the home. Plenty of roadside parking around the home.


Manchester House Reviews (28)

Total of 28, showing 1-20
9.3

Manchester House has a Review Score of 9.3 (9.311) out of 10, based on 13 reviews in the last 2 years. Over all time Manchester House has 28 reviews.

Overall Experience

  • 16
  • 8
  • 1
  • 2
  • 1

Date Published

28
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4
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Review from James L (Husband of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Manchester House caring and professional. My wife is being treated with dignity.

Reply from Abi Warley, Digital Marketing Assistant at Manchester House

Thank you for your review. We are so pleased to hear that you are happy with the level of care your wife is receiving from us. Ensuring our residents are looked after with dignity is one of our main priorities.


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Review from M C (Mother of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are enjoying sitting in the garden with ice cream on a sunny day. We've had a lovely afternoon to cheer up the wet weather. The entertainment officer gets the residents moving and they all look forward to morning exercise. Keep up the good work, such a change for the better.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

What a wonderful review and ratings, we do appreciate all feedback. Thank you!


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Review from R H (Son of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and create a good environment.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

Thank you very much for your comments and ratings of Manchester House. Kind regards.


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Review from Samantha K (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was only at Manchester House Nursing Home in Southport for a month at the end of her life and a very difficult time for our family. During her stay the care and attention given was exceptional. All of the staff are so very kind, thoughtful, patient, and efficient. Nothing was too much trouble,
day or night, and we honestly cannot recommend this home highly enough. It is never easy putting a loved one into care and something most of us find stressful. However, our experience was consistently positive and we would therefore like for other families to know and feel assured when choosing a care home that this one is one of the best.
During the final days of our mother's passing, the head nurses on duty were showing so much compassion that it really helped the whole family feel at peace. Too many other wonderful staff to name but with heartfelt thanks to all of those working at Manchester House.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

Firstly, we want to pass on our condolences following the loss of your Mum from all of us in Dovehaven. Thank you very much for taking the time to write such a heartfelt review of Manchester House, it will be appreciated by the team. Kind regards.


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Review from Keeley G (Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One carer is a good loving lady, she only works weekends. She always gives me a shower and takes her time I trust her a lot. I do have a shower in the week but can't wait for her, she a good listener. Very caring.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for this feedback and we will share it with the staff member concerned and see if she can share her expertise with other staff. Thank you once again.


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Review from Lisa O (Respite Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff who made me feel welcome at a very difficult time. The room was clean, with plenty of room for an electric wheelchair and a lovely view of Blackpool! Set in lovely grounds.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

Thank you very much for your review; your comments and ratings are very much appreciated. Kind regards.


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Review from C S (Mother of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We cannot comment on food as our son is unable to discuss with us.
Social services pay for him, we are unable to answer costs etc.
Present management is excellent. Progress made in sorting out everything.
Any problems, once discussed, are sorted.
No complaints.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I am pleased that you feel confident in the management of the home and I have passed on your positive comments to the manager.


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Review from L P (Nephew of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt this week. What a big difference over the last few months. The manager and all the team are caring and always available when needed. The kitchen staff were interacting with residents and family. Activity staff were in the lounge doing a quiz and having coffee morning.
My aunt's room
is lovely and has a private patio door into a garden.
My aunt is very happy here.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I have passed your comments on to the manager and staff, who appreciate the feedback.


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Review from Hollie M (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has always been happy here. The staff are caring and friendly. The activities that are put on are always fun and as inclusive as possible. Never had any concerns about my mum being cared for here.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for writing this 5* review. I have passed on your positive comments to the HM and her staff team. I am pleased that the care in the home is meeting your mother's needs and she is enjoying the activities.


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Review from Piotr F (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visit to Manchester House for my friend I observed a big improvement in general conditions for my friend. He has a brain injury and Manchester House is his second placement. In Manchester House, he looks nice and happy, looked after well. He was able to sit independently in a chair. He told
me that the staff are very caring for him and helped him to get physiotherapy. He told me that since he came to Manchester House his condition is very stable. I notice that it is very friendly in Manchester House.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I have passed your comments on to the HM and staff team. I am pleased your friend has continued to improve whilst in the home. Thank you once again.


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Review from Darren J (Respite Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Manchester House was enjoyable and I was well cared for. Below the knee left leg amputee, I got on well with all the nurses and care staff.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to post this 5* review.


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Review from Deryn L (Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, the staff are great and I've always been well looked after. I've been happy during my stay here.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for you taking the time to write this review. I hope you are settling well back into your own home. I have passed your comments on to the home manager and her staff team. We wish you well at home.


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Review from M B (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Manchester House in my experience is poorly run and maintained and the care isn't of great quality.
After an accident at the home, Mum wasn't well cared for and her medical records surrounding the care she received were minimal at best. The home could not accurately state what care she received during
the time of the accident and the ambulance arriving many hours later.
Management of the home falsely informed me that medical reports had been returned to them and indicated Mum was absolutely fine by email. When later challenged this turned out this medical check and subsequent report never happened.
The staff do not use person-centred language when dealing with residents.
The COVID-19 mask-wearing policy was not followed with staff either not wearing masks or wearing them under their chins even during an outbreak.
I would not recommend this home to anyone thinking of placing a loved one here.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

How saddened we were to read your review. We must agree to differ on some of the facts you give above, but as you know her reasons for leaving were nothing to do with the details you give. We wish your Mum well in her new home.


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Review from Kath K (Niece of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were caring and helpful.
I felt all my aunty's needs were cared for.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to complete this survey. Should there be any further information you would like to pass on to the home manager to improve our service then please let us know.


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Review from Russell B (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my mum during her time in respite care at Manchester House. Probably, like most people, I was anxious about a loved one going into a care home, albeit for a temporary stay. However, I found all the staff there (management, administration, nursing, care, cooking, laundry
staff and others) to always be extremely friendly and helpful.
What impressed me the most was the kindness shown, and that was evident from everyone I met there. To see my mum's face light up was lovely - whether it be from a simple smile, a cheerful conversation, a passing 'hello, how are you?' or times where the staff would patiently sit with Mum or help stimulate conversations or engage her with subjects and activities she is interested in - such as birds and nature programs, musicals etc. Thank you.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review for the home. I have passed your positive comments on to the home manager and her team. It is good to hear that your mum enjoyed her stay at the home and she gained pleasure from the staff interactions. Thank you once again


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Review from George S (Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Manchester House so far has been ok. I made some great friends with other residents and staff. While I have been here for the last two and a half years I was able to continue my normal life like still playing football for my hometown club and socialising with my family. Although I like this
home looking forward to the day when I will be able to have my own place.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this positive review. I have passed your comments onto the HM and staff team


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Review from Sean M (Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this home for about five years and feel settled and made some good friends in this home. Sometimes it can be challenging with agency staff but permanent staff are ok and friendly. I just returned from a short hospital stay and am glad to be back.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this positive review. I have passed your comments onto the HM and staff team.
We are working hard to resolve the agency staff situation and thank you for your understanding.


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Review from Janice H (Next of Kin) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum passed away on 30th November after spending over 5 years in this home. We were called in as she was deteriorating and as soon as we got there we were told that only 2 people could go in to see her. She has 3 children, but this didn't matter. My brother spent a few mins with Mum before going to
sit in the car. One of the nurses came in and I said my mum was in discomfort. She replied I think I know your Mum better than you. We were then told we couldn't stay with mum as there was covid in the home. We asked why we couldn't stay. Mum was in her own room with a toilet, so we didn't need to leave the room. We got told No you have to leave now. As you can imagine how we were all feeling when we had to leave our dying mum and could not be with her when she passed. A few hours later my brother got a call to say she had passed away. This home is a disgrace, they have no humanity. This was an extremely distressing experience for my family and my mother.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

We were very sorry to receive your review. As you know, the home was in a major COVID outbreak at the time, and the home had to follow the rules in place regarding end-of-life care, visitors and testing. The home accommodated family members at the home all day and it was the night team that had the conversation regarding people leaving. Since November 2021, we have never received a complaint, nor has anyone instigated a conversation regarding dissatisfaction around the treatment of family members, or the nursing care provided to your mother at the time. We cannot accept the comment that the home and nursing teams are a ‘disgrace' or lack ‘humanity’. COVID regulations were harsh, the home had to abide by them and did their level best to accommodate the family ‘within the rules’ on that day and into the night. We are sorry you felt that you could not have discussed your concerns with us before now and had reassurance. We remain very sorry for your loss and pass our condolences to all.


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Review from Amanda S (Daughter-in-law of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not a very relaxing environment - noisy, music and a gentleman in the courtyard shouting obscenities whilst his hands were down his trousers. Room is very sparse and in need of refurbishment. No food given all day - not taken out of bed at all. Lots of staff did not speak English and very difficult
for patients and relatives to communicate basic needs.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

How saddened we were to receive your review. The issues you raise have all been addressed directly with yourself, and we swiftly acted upon your concerns; there have been numerous conversations and an apology given. Unfortunately, room choice was limited upon move-in but soon rectified, as were other concerns. Our Home Manager and our team do their level best to address all concerns as they are raised.


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Review from Ron M (Son of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on the 7th of April 2022. She had been a resident of Manchester House since September last year when after a hospital visit she was unable to return to her previous home. Mum was bedbound after the hospital stay and needed extensive care due to dementia and the inability to move
without a lot of help. The staff have been exceptional in their knowledge and care, always preserving Mum's dignity in very difficult circumstances as she was by now double incontinent. This time was made bearable for me because of the professionalism and human kindness of the staff and especially the manager.

Reply from Alison Foreman, Head of Sales and Marketing at Manchester House

Thank you very much for your review of Manchester House, it is very much appreciated.
Kind regards


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Manchester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for Manchester House is calculated as follows: ( (94 Excellents x 5) + (34 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 147 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Manchester House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Kylie

Kylie Radcliffe

Job Title: Home Manager

Joined: 2022

Manchester House is a unique and inclusive service with a distinctly warm and friendly atmosphere, which Kylie and her team do much to enhance and promote.


Frequently Asked Questions about Manchester House

What types of Care is Manchester House registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manchester House provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Manchester House have?

There are 63 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Manchester House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manchester House to the centre of Southport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.