Manchester House

83 Albert Road, Southport PR9 9LN
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9.3 28 Reviews
  • Manchester House, Southport
Manchester House Nursing home accommodates up to 67 service users including young, physically disabled residents and elderly residents.

All staff are trained to high quality and go above and beyond to ensure each resident's well-being.

The Victorian manor house, is in close proximity to the town centre. Some of the rooms benefit from en-suite facilities and there are several communal bathroom/shower rooms.

The varied menu is offered by the chefs who closely communicate with residents to meet their individual needs and preferences.

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Care Provided by Manchester House

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kylie Radcliffe (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Manchester House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,388

  • These prices are only a guideline, please contact Manchester House directly to find out the price for your requirements.
  • (these prices are only a guideline, please contact Manchester House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small private car park at the front of the home. Plenty of roadside parking around the home.


Manchester House Reviews (28)

Total of 28, showing 21-28
9.3

Manchester House has a Review Score of 9.3 (9.311) out of 10, based on 13 reviews in the last 2 years. Over all time Manchester House has 28 reviews.

Overall Experience

  • 16
  • 8
  • 1
  • 2
  • 1

Date Published

28
1
4
13
15

Review from Emma B (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in very sick underweight and depressed and was greeted from the offset with reliable, caring, professional, dignified, friendly staff who from day one made me feel at home again and like a person who mattered again, both physically and mentally. I have made a long lasting friendship with staff
and residents. I hope I will be able to return after my operation for rehabilitation.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you taking the time to write this review. I am pleased to hear that you enjoyed your time at the home. I am sure the manager and her team would welcome you back to the home when it is needed for rehabilitation. We have passed on your positive comments to the team at the home.


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Review from Philip W (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, nice room, nice surroundings, staff are helpful with shopping and attending appointments.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to complete this review. I have passed on your positive comments to the staff team.


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Review from P B (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and caring.
I have various allergies to some foods. They try to give me suitable meals most times - for which I am grateful - however - a lot of the food is frozen. I realise it is difficult with so many people to feed.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I have passed your comments on to our catering team and will ask the chef to come and discuss your dietary needs which I am sure we will be able to accommodate.


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Review from Derek M (Father of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has received good nursing care for severe pressure wounds and progressive MS plus his general care and welfare. He is kept clean, warm and well-fed. He is comfortable there and considers it 'home'.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to write this review. I will pass it onto the staff team. All the team work very hard to ensure that all residents feel that Manchester House is their home.


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Review from S M (Cousin of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, I find the staff very friendly and accommodating, always around to make refreshments for me and my cousin. He seems happy with all staff and they all seem to have a good relationship with him, which is nice for me to see.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for taking the time to complete this questionnaire and provide your positive comments. I have passed your feedback onto the team at Manchester House. The care and nursing staff strive to maintain the highest standards at all times and it is a pleasure to know that this is recognised.


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Review from D L (Partner of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very good with the exception of a few people. This situation can easily be put right.

Reply from Colette'Manning, Home Manager at Manchester House

Thank you for your feedback. Once visiting is permitted again, we would love to discuss this further with you. Please pop in to see me (Colette).


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Review from C D (Wife of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all aspects of Manchester House and the way my husband is cared for. Also, the way they look after all my family.

Reply from Colette Manning, Home Manager at Manchester House

We pride ourselves in providing the best care possible and appreciate your comments. Thank you from us all at Manchester House.


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Review from Michelle W (Sister of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all of the staff at Manchester House. My brother has Down’s Syndrome and many complicated medical problems. My family and I feel absolutely, completely happy with how they have dealt with his problems associated with his needs. I have witnessed the staff on many occasions dealing
with my brother's problems as well as other residents in a professional, caring and very calm manner at all times. Absolutely amazing staff and a very professionally run place.

Reply from Jan Hunstone, Regional Manager at Manchester House

Thank you for your review and we will pass your positive comments onto the home's staff.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Manchester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for Manchester House is calculated as follows: ( (94 Excellents x 5) + (34 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 147 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Manchester House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Kylie

Kylie Radcliffe

Job Title: Home Manager

Joined: 2022

Manchester House is a unique and inclusive service with a distinctly warm and friendly atmosphere, which Kylie and her team do much to enhance and promote.