St Nicholas Care Home

21 St Nicholas' Drive, Netherton, Bootle L30 2RG
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6.5 48 Reviews
  • St Nicholas Care Home, Bootle
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Care Provided by St Nicholas Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 176 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Penny Maughan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (176)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
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St Nicholas Care Home Reviews (48)

Total of 48, showing 1-20
6.5

St Nicholas Care Home has a Review Score of 6.5 (6.506) out of 10, based on 3 reviews in the last 2 years. Over all time St Nicholas Care Home has 48 reviews.

Overall Experience

  • 23
  • 19
  • 4
  • 0
  • 2

Date Published

48
0
1
3
45

Review from A J (Niece of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in here for over a year and after a few hiccups with her clothes and her settling in also us accepting it, it's been amazing, the staff genuinely care for the residents, they're on the go constantly looking after them. They're all clean, the food they receive is a lot. I have spent
a week in here as she's on end-of-life now and unbeknown to the staff I have watched from afar and they're great with them, they show them love, they sit and talk to them and they are never left alone it's home from home. It's clean and relaxing and that's what you need. If my auntie was in hospital she would easily have bed sores now as she isn't moving but the staff are in and out all day moving her. They talk to her, they hug her so if you're looking for residential care I would certainly choose here. The manager goes above and beyond, other ladies do too, even the night staff are great I honestly can't fault it, thank you so much for all your hard work.

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Review from D B (Granddaughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give this negative stars I would.
We had the most horrendous experience with this ‘nursing’ home. Please do not send your relatives here, they will be neglected and disrespected. The staff constantly lied to family members and when caught out on their lies would make further lies to cover
their tracks.

Reply from Claire Lennon, Administrator at St Nicholas Care Home

We are sorry to hear that your experience of your grandmother's care whilst resident at St Nicholas was not to the highest standard that we expect for all our residents. We would welcome the opportunity to meet with you do discuss your concerns further. Please could you contact St Nicholas on 01519312700 or email manager.stnicholas@randomlightuk.com and our manager would be happy to set up a meeting with you.


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Review from A M (Son of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums have been in the care of St Nicholas Care Home for over a year, and after a few teething problems, as every individual has different needs, the overall care and help and friendliness of the staff at all levels, from cleaners and carers to nurses is very good. My mum is very content, and I wouldn't
put her anywhere else now.

Reply from Claire Lennon, Administrator at St Nicholas Care Home

Thank you for your kind words. I am pleased everything is going well with your mum.


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Review from Lindsey O (Niece of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to take this opportunity to thank St Nicholas most sincerely for the care and support shown to my auntie, who suffers from Dementia. When she first moved into the home in June 2021, she was withdrawn having been in the hospital for almost two months, and slowly, the staff helped her overcome
this. It soon became her preference to be with the other residents in the main lounge where she has made friends. She is always clean and smart in her appearance, and following a recent hospital visit, the doctor commented on the good condition of her skin, which I put down to the personal hygiene standards provided in Gladstone. Whenever I visit my auntie, there is a lovely atmosphere in the home, and the residents and staff always seem happy. The staff take an interest in her and us as a family. They know her likes/dislikes and understand how important routine is to a Dementia sufferer, and this has all contributed to her overall happy demeanour. Thank you, St Nicholas.

Reply from Claire Lennon, Administrator at St Nicholas Care Home

Thank you for your kind words, Lindsey; your aunt is a pleasure to look after.


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Review from Sean B (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Had my mother in St Nicholas for just six weeks, and within the six weeks the deterioration of my mum's health and well-being was horrific, after spending over £300 on new clothes 80% of them had disappeared after two weeks, along with two pairs of glasses and a new pair of shoes, but that was just
the beginning. After two weeks we began to see my mother's health deteriorating. She has dementia and was put in the Gladstone Part of the building. Mum was prescribed medication for as and when she needed calming down. Mum was a healthy 91 year old was able to walk, hold a good conversation, and eat and drink for herself but did have bouts where she would walk a lot and shout, but this come and goes within a couple of hours but if it didn't that was what the PRN sedation was for. After 6 weeks mum was rushed to the hospital with dangerously low blood pressure and severe dehydration. Safeguarding did an investigation and found that Mum was sedated 26 consecutive nights, she was also sedated in the day time on 6 separate occasions and on one occasion sedated 3 times.

Reply from Gerald Taylor, Director of Operations at St Nicholas Care Home

Dear Mr B
We are sorry to hear that your experience of your mother's care, while resident at St Nicholas care home, was not of the highest standard that we expect for all our residents. We do receive a lot of positive feedback, however where our standards have not met our high expectations then we would welcome the opportunity to meet with you to investigate your concerns further. If you would like to contact St Nicholas Care Home (0151 931 2700) to arrange to meet with me, I will ensure I am available to discuss your experiences with you.
Yours sincerely
Gerald Taylor


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Review from Karen S (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank you enough for the care, support and love shown to my mother.
She was so happy in your care.
The staff could not have done more to help my mum settle in and be part of your family.
The regular updates and photos kept us together when we couldn’t be.
God bless you all.

Reply from Jayms Bell, Registered General Manager at St Nicholas Care Home

You are most welcome, and thank you for the lovely, kind words. We strive to provide a homely, family orientated experience for all of the people who live and work at St Nicholas Care Home, and your comments are sincerely appreciated.


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Review from David S (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for everything you did to allow us to have the last moments with my mum. She loved the place and all of you, and I am glad she was somewhere safe and happy at the end. God bless everyone.

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Review from Janet F (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to all staff and carers who look after our loved one. Excellent commitment and care given, some even going the extra mile to make sure they are cared for with love, patience, understanding and caring. Gives us peace of mind.

Reply from Claire Lennon, Administrator at St Nicholas Care Home

Dear Janet, thank you for your kind words. We strongly believe in providing a loving and caring environment for our residents. We will continue to strive hard to provide a good service for all our residents and their families.


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Review from Tim W (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the quality of the staff. A well-run establishment. The purpose-built single storey accommodation is very practical, albeit a little institutional/clinical.

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Review from Raymond M (Husband of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fair.

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Review from Barbara C (Mother of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has been a resident for over 20 years and the care she receives has never been better than it is now. Over that time, there have only been a few minor complaints these have always been dealt with to our satisfaction. We are very happy to recommend to future clients families to St Nicholas's.

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Review from Michelle O (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is really looked after well and is treated with dignity. The staff are helpful and do their job to the best of their ability. Mum is happy here and we, as a family, couldn't ask for anything more.

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Review from Kerrie H (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in April here and as a family, we were frightened and upset of what was happening.
We all feel that although it's been a hard, sad time, all staff on Gladstone are amazing, hardworking and fabulous and caring with all the residents.
We are very lucky.

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Review from Paula R (Granddaughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely brilliant in every aspect of Grandma's care while she has been here.
Everything she has needed has been made available and communication has been exemplary.
There is no aspect of her care that I can complain about.
All the staff are very understanding with regards to
the language changes of my Grandma.

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Review from L F (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who give full care to my mum. They have been here long term which is good for residents. If there are any concerns they are very prompt getting in touch. Everyone helpful if you have any questions. Mum has been here for 4 years and they have known how to care well during all stages of
her illness.

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Review from Jackie C (Friend of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend on many occasions over the past year. I've always found staff very caring and helpful, always polite. On observation of care and support is that clients are well looked after in a happy caring environment. Nothing is too much for staff. Thank you.

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Review from Stephen L (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During mums time here she was treated with dignity and compassion. She was always clean as was her room. She enjoyed the food which was plentiful and varied.

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Review from F D P (Brother of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Brocklebank, she is well looked after. Staff are very caring.

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Review from Margaret S (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited mum today, the care she was receiving was very good. She has only been here a couple of days so she is still unsettled. The staff are friendly, approachable and helpful.

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Review from Lauren C (Niece of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My granddad and auntie are both residents at St Nicholas' - one on Huskinson and the other on Brocklebank - and they have both received great care from the staff on each unit. My granddad has been in two previous care homes and had extremely bad falls and accidents but this has not happened at St Nicholas'.
They are always cared for and family made to feel welcome. I think that some issues could be communicated better e.g. My granddad's seizures have never fully been explained, however, this has been referred to a doctor.

Reply from Clare Sheehan, Careline Advisor at St Nicholas Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for allowing us the privilege of looking after your Grandfather and Aunt and for your praise of our staff team who work hard to deliver quality kind care. We would like to invite you to speak with the Home Manager and House Manager to arrange a meeting to discuss your Grandfather’s care plan. We will then be able to explain the nature of his illness and agree on any course of action required to make his stay more comfortable


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Current Review Score: 6.5 (6.506)

Overview of Review Score

The Review Score of 6.5 (6.506) out of 10 for St Nicholas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.324 for St Nicholas Care Home is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 34 Ratings = 3.324

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.182 Points relating to the number of positive Reviews for St Nicholas Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 176 registered maximum number of service users is 35.2. 2 Positive Reviews ÷ 35.2 = 0.057

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Nicholas Care Home

What types of Care is St Nicholas Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Nicholas Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does St Nicholas Care Home have?

There are 176 Single Rooms.

What are the Facilities & Services at St Nicholas Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Nicholas Care Home to the centre of Bootle?

2.7 mile(s) as the crow flies, distance by road may be significantly further.