Review from G O (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

I find the overall home good, with some exceptional staff. I feel the home lacks enough activities. More entertainment should be provided or trips out. I'm sure if asked, friends and relatives would help. But on the whole, more day to day activities.

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Review from Lynn M (Niece of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

Very attentive staff and treated my aunt's death with the utmost respect, even turned up at the funeral (on a day off).
The home was clean and tidy and plenty of activities if wanted.

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Review from Margaret B (Sister-in-law of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

I am really pleased with the quickness of assessment in hospital and admission to the unit. Staff and nurses care for all his palliative care.

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Review from K B (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been here since February 2018. Took a couple of months to settle but has done and seems happy as she can be.
I have not as much worry as I know mum is being looked after.

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Review from Clair D (Granddaughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

The care staff are always on hand. The home is immaculately clean. The food seems to be of a good standard.

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Review from M R (Wife of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

The staff are extremely helpful. The entertainments lady is not really helpful.

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Review from Frances P (Sister of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and facilities that St Nicholas Care Home provide for my sister. The staff are really great in Brocklebank. Could ask for nothing better.

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Review from Stephen G (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

The care and understanding to my Mum's care is excellent. My mum is settled and happy in this environment. The staff are very helpful and friendly and professional.

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Review from Rita G (Wife of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

St Nicholas Care Home looked after my husband so well.
He was in Gladstone House for three to four years but when his condition deteriorated, he was moved to Huskinson House. I cannot praise the staff too much.
They all treated him with very loving respect and on his difficult days they appealed to

his sense of humour. Their pastoral care was also extended to me which I greatly appreciated. Gladstone House now has the care of my best friend of 50 years on my recommendation.

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Review from I C (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

My dad settled in very well as the staff were friendly, concerned and interested in him as an individual. His room is clean, spacious and clothes well laundered. On every visit, he is clean and tidy. He enjoys his food and he is shown consideration when he prefers to remain a little longer in bed. There

is usually a relaxed atmosphere, but other residents, if feeling unsettled, are dealt with patiently.

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Review from Judith R (Relative of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff on the unit where my sister lives are kind, caring and competent. They do their best to optimise her health and wellbeing.
The funding level nationally and locally does hamper them providing excellent care, for there is insufficient funding to regularly promote community presence for the

residents. This is a real shame as many of them are only middle aged.
The quality of the food has improved since my complaint, packet (smash) potatoes has no place in residential care menu's.

Reply from Clare Sheehan, Careline Advisor at St Nicholas Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted that you would be likely to recommend the service to others and thank you for the very positive ratings given. Thank you for your comments regarding funding and opportunities; we are working with Commissioners in regards to securing appropriate levels of funding to help promote enhanced community presence and participation for Residents with learning disabilities. Our new owners, HC-One, are looking at improvements which can be made in all areas and we are excited about the future of St Nicholas Care Home.

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Review from B O (Niece of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience

We are confident that our uncle is being looked after well. The staff are pleasant and approachable. Our visits are not very frequent due to commitments so our observations below are based on what we have seen. We are confident that if any problem does arise HC One will contact us. We think this care

home is expensive because self-funding clients are in the minority and therefore subsidise the clients funded by the local authority. It is unfair on people who have worked hard to fund their own retirement.

Reply from Clare Sheehan, Careline Advisor at St Nicholas Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted that you would be likely to recommend the service to others and thank you for the very positive ratings given. Thank you for feedback regarding funding, HC-One strives to provide high quality care providing best value for all funders both statutory and private. Our new owners, HC-One, are looking at improvements in all areas to enhance value for all, and we are excited about the future of St Nicholas Care Home.

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Review from Barbara M (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

All staff at the home are pleasant and very patient with the residents.

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Review from Linda C (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff always helpful and caring. Some areas of rooms could do with more attention in the cleaning issues. The chairs that the residents sit in could do with a 6 monthly clean and also side of the removable bed covers should also do with the same.

Reply from Clare Sheehan, Care Advisor at St Nicholas Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted that you would be extremely likely to recommend the service to others and the very positive ratings given.
Your concerns raised regarding the cleanliness of the chairs and bedsides/bumpers have been addressed with our Senior Housekeeper and activities offered and food are areas already being reviewed. Our new owners, HC-One, are looking at improvements which can be made in all areas and we are very excited about the future of St Nicholas Care Home.

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Review from J M (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

It's coming up to a year since my dad became a resident. His needs are met by the staff which can be very challenging for both. They are very warm and friendly, I never feel worried when I leave my dad.

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Review from John B (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience

At the time of writing, my mother has been in care for coming up to three years. I have been satisfied with the overall care and attention she has received, she is comfortable, enjoys her food so have I from time to time, compliments to the kitchen staff, and her room is kept clean to a good standard.

The unit staff keep me informed of any minor issues regarding mum's condition.

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Review from Michelle M (Granddaughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience

Myself and family could not thank the staff enough for the care my nan received in the final 5 weeks of her life. She stayed in Langton. The staff were so accommodating, friendly and caring to my nan and all the family.
Nothing was ever too much for them, they sorted things straight away. They also

made it our home too.
We will be forever grateful and appreciate it so much and could never repay them for the love and hospitality they showed us.
I would highly recommend it for a loved one.

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Review from M R (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

Mum was at St Nicholas Care Home for a short period before she passed. The staff were fantastic with her. The office staff were really helpful getting mum admitted in a speedy time. They were really supportive of me and my wife.

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Review from C M (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

My dad was a resident for ten years and always received the best care possible from the management, care, assistants even the cleaning staff. Always friendly when visiting and made welcome by everyone. The office staff were very helpful when I needed advice and always pleasant.

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Review from S M (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been in St Nicholas for 5 years. She loves it there, she is treated with dignity and respect and so am I.

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St Nicholas Care Home

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